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GPS problems with my S9B

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  • B Offline
    basetta79 @surfboomerang
    last edited by 19 Apr 2021, 12:04

    @surfboomerang said in GPS problems with my S9B:

    @basetta79 Wild guess…

    I noticed a lot of tree cover on the east and west side of your route where you lost signal. The on the other side is surrounded by mountains. If I look at the satellite data from yesterday morning It shows me this picture in your neighborhood:

    d2954c97-176b-4d24-9a7a-d32dea5d15b8-image.png

    Could it be that there are too few satellites directly above you? Most of the satellites appear low above the horizon.

    I live close to mountains. The point is that previously I had an Ambit3 Vertical and later a Spartan Ultra. Both the watches never had issues. Moreover I bought the 9B 3 months ago and so a friend of mine did. He never experienced any problem with his 9B. From what you can see from your satellites map, which would be the best configuration you suggest?

    D S 2 Replies Last reply 19 Apr 2021, 12:42 Reply Quote 0
    • D Offline
      Dimitrios Kanellopoulos Community Manager @basetta79
      last edited by 19 Apr 2021, 12:42

      @basetta79 in practice the s9 should have much better GPS than the SSU

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      B S 2 Replies Last reply 19 Apr 2021, 12:55 Reply Quote 0
      • B Offline
        basetta79 @Dimitrios Kanellopoulos
        last edited by 19 Apr 2021, 12:55

        @dimitrios-kanellopoulos I never ever had any kind of problem with the SSU. (And to be fair, I never synced before activities). It was perfect. This 9B was ok until 2 weeks ago, then the problems appeared

        1 Reply Last reply Reply Quote 0
        • S Offline
          surfboomerang @basetta79
          last edited by surfboomerang 19 Apr 2021, 12:57

          @basetta79 Maybe you can play a bit with this site to see if it gets better if you try GLONASS, GALILEO or BEIDOU at the time of your next activity

          https://www.gnssplanning.com/#/skyplot

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          1 Reply Last reply Reply Quote 0
          • S Offline
            surfboomerang @Dimitrios Kanellopoulos
            last edited by 19 Apr 2021, 12:59

            @dimitrios-kanellopoulos Is this because of antenna design or chip? Or both?

            Suunto Vertical Titanium Solar
            OnePlus Nord 4

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            • B Offline
              basetta79
              last edited by 19 Apr 2021, 13:02

              Best configuration is GPS+Beidou, from what I can see.
              Later I will have a short run.
              Should I soft or hard reboot the watch?

              S I 2 Replies Last reply 19 Apr 2021, 13:10 Reply Quote 1
              • S Offline
                surfboomerang @basetta79
                last edited by surfboomerang 19 Apr 2021, 13:10

                @basetta79 Soft should be enough to clear AGPS. After that sync with SA and wait approximately 15 minutes until AGPS data is fully processed.
                The watch shows the status in the GPS about page.

                Suunto Vertical Titanium Solar
                OnePlus Nord 4

                1 Reply Last reply Reply Quote 2
                • I Offline
                  isazi Moderator @basetta79
                  last edited by 19 Apr 2021, 13:10

                  This post is deleted!
                  1 Reply Last reply Reply Quote 0
                  • B Offline
                    basetta79
                    last edited by basetta79 19 Apr 2021, 16:50

                    Hi, I am back to bother all of you with my bloody problem 😹
                    I did all that you told me but since the beginning the thing was tricky. I soft rebooted the watch, then try to sync with my smartphone (samsung A5 2016) and here’s a new problem: usually during syncing the big icon in the SuuntoApp is white, this time was blue and most important on the watch there was no syncing icon.
                    So I uninstalled the SA and immediately reinstalled. In this way the sync was ok and even on the watch the AGPS was updated.
                    I had my 55 minutes run, got back home and tried to download the actvity on the SA: again blue icon on SA and no sycing icon on the 9B. This time I unpaired and newly paired smartphone and 9B so I have been able to sync everything.
                    The trace was proper with no unhooked gps parts. I used the set GPS+Beidou and the watch hooked immediatelythe signal.
                    Could the smartphone be the real guilty of this mess?!

                    S 1 Reply Last reply 19 Apr 2021, 18:11 Reply Quote 0
                    • S Offline
                      sartoric Moderator @basetta79
                      last edited by 19 Apr 2021, 18:11

                      @basetta79
                      It could be … Or not 😁

                      Which icon are you referring to?
                      I have the same phone (not the same watch) and I never faced such an issue

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.2.5 beta
                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

                      B 1 Reply Last reply 19 Apr 2021, 18:22 Reply Quote 1
                      • B Offline
                        basetta79 @sartoric
                        last edited by 19 Apr 2021, 18:22

                        20210419_201903.png

                        This icon is usually white during syncronization; this afternoon was blue and no icon on the watch.
                        Before the 9B I had a SSU, same phone, zero problems.

                        I 1 Reply Last reply 19 Apr 2021, 19:26 Reply Quote 0
                        • I Offline
                          isazi Moderator @basetta79
                          last edited by 19 Apr 2021, 19:26

                          @basetta79 is that icon with a nuclear symbol on a battery some power saver? May be killing the Suunto app in the background?

                          B 1 Reply Last reply 19 Apr 2021, 19:28 Reply Quote 0
                          • B Offline
                            basetta79 @isazi
                            last edited by 19 Apr 2021, 19:28

                            @isazi uh, never realized. I will switch it off

                            I 1 Reply Last reply 19 Apr 2021, 19:30 Reply Quote 0
                            • I Offline
                              isazi Moderator @basetta79
                              last edited by 19 Apr 2021, 19:30

                              @basetta79 I don’t have any power saving app, but I configure Android to not optimize SA battery and leave it run in the background as much as it wants. It helps with keeping the watch always synced without the need to open the app.

                              B 1 Reply Last reply 19 Apr 2021, 19:33 Reply Quote 0
                              • B Offline
                                basetta79 @isazi
                                last edited by 19 Apr 2021, 19:33

                                @isazi said in GPS problems with my S9B:

                                @basetta79 I don’t have any power saving app, but I configure Android to not optimize SA battery and leave it run in the background as much as it wants. It helps with keeping the watch always synced without the need to open the app.

                                I see. It is very strange to me checking all these features; with the Spartan Ultra life was easier 😞

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                                • T Do not disturb
                                  tuxella Bronze Member @basetta79
                                  last edited by 21 Apr 2021, 10:05

                                  @dimitrios-kanellopoulos said in GPS problems with my S9B:

                                  Specifically you started with only 6 visible sats (8-12 is good ).

                                  I couldn’t find any way to find this info in the GPX or FIT files exported from the Suunto App.

                                  @Dimitrios-Kanellopoulos could you tell us how to check the number of satellites seen by the watch?

                                  Thank you.

                                  D 1 Reply Last reply 21 Apr 2021, 10:07 Reply Quote 0
                                  • D Offline
                                    Dimitrios Kanellopoulos Community Manager @tuxella
                                    last edited by 21 Apr 2021, 10:07

                                    @tuxella I request the raw data of the watch. Those data are only available to me if you share the activity.

                                    Unfortunately those data are not available to end users for many reasons but I can help here when needed.

                                    (There are some hacks though if you use Android to check that data as they are stored in the filesystem of Android)

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    T 1 Reply Last reply 21 Apr 2021, 10:09 Reply Quote 1
                                    • T Do not disturb
                                      tuxella Bronze Member @Dimitrios Kanellopoulos
                                      last edited by 21 Apr 2021, 10:09

                                      @dimitrios-kanellopoulos Thank you for the quick answer.

                                      I use an iPhone, so no luck for me I guess.

                                      (If I remember correctly, the number of satellites (or a “reception quality” score) was also available in the files stored by an older version of SuuntoLink for the Ambit.)

                                      D 1 Reply Last reply 21 Apr 2021, 10:22 Reply Quote 0
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @tuxella
                                        last edited by 21 Apr 2021, 10:22

                                        @tuxella correct but not sure if that happens anymore

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        A 1 Reply Last reply 22 Apr 2021, 12:05 Reply Quote 1
                                        • A Offline
                                          asorli @Dimitrios Kanellopoulos
                                          last edited by 22 Apr 2021, 12:05

                                          I had same issue with GPS track with S9B. I did watch reset as Suunto support suggests. Unfortunately with no luck. Issue persists.

                                          9fb59bf8-c943-4674-8c89-0eec9aa5598c-image.png
                                          https://www.suunto.com/en-gb/move/andrejorli/60313cce67a20b5c3bcf3e3a

                                          5b2e3836-c211-4706-8bb4-b4a0afad8c0f-image.png
                                          https://www.suunto.com/en-gb/move/andrejorli/5ffad6816a37bb349f1ed779

                                          a1f8ed53-cdb4-4346-b21a-a49138e18821-image.png
                                          https://www.suunto.com/en-gb/move/andrejorli/6070820b9761a9481e7c19d1

                                          Any suggestions?

                                          S 1 Reply Last reply 22 Apr 2021, 12:13 Reply Quote 0
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