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Suunto 9 and Suunto App Sports Mode Customization

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • S Offline
    sartoric Moderator
    last edited by 1 Feb 2019, 18:41

    Have you tried a soft reset (press 12 sec upper button) ?

    SVTS - 2.40.38
    SSSWHR BARO Amber - 2.8.32
    Samsung A5 2016 - Android 7.0
    Samsung A33 2022 - Android 15 - One UI 7.0
    Suunto App Android 5.4.5 beta
    Suunto App IOs 2.47.1 (19846) beta on MBP M1

    1 Reply Last reply Reply Quote 0
    • J Offline
      jabaugrad
      last edited by 1 Feb 2019, 18:43

      Yes, unfortunately. I did all the standard stuff.

      1. unpaired and repaired phone and watch
      2. rebooted phone
      3. soft reset watch
      4. deleted and re-added the Suunto App.

      No difference for any of these. Does it work for anyone?

      1 Reply Last reply Reply Quote 0
      • S Offline
        sartoric Moderator
        last edited by sartoric 2 Jan 2019, 19:15 1 Feb 2019, 19:15

        … You’re just missing the hard-reset via cable

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 15 - One UI 7.0
        Suunto App Android 5.4.5 beta
        Suunto App IOs 2.47.1 (19846) beta on MBP M1

        1 Reply Last reply Reply Quote 0
        • B Offline
          Brad_Olwin Moderator
          last edited by Brad_Olwin 2 Jan 2019, 22:48 1 Feb 2019, 22:42

          Do you have the beta or App Store app? The beta is downloaded from TestFlight, not the App Store. This is strange as mine is working fine on iOS iPhone X and S9.
          I would hard reset the watch.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          F 1 Reply Last reply 31 Mar 2021, 15:33 Reply Quote 0
          • F Offline
            Ffelagund @Brad_Olwin
            last edited by 31 Mar 2021, 15:33

            I know this is an old topic but… I’m experiencing exactly the same issue. Tried reinstalling and resetting everything. No luck

            L 1 Reply Last reply 17 Apr 2021, 22:05 Reply Quote 0
            • L Offline
              ldxmsg Bronze Member @Ffelagund
              last edited by 17 Apr 2021, 22:05

              @ffelagund Did you get your watch working? My watch has developed this same problem. I’ve tried everything except a hard reset.

              F 1 Reply Last reply 22 Apr 2021, 17:28 Reply Quote 0
              • F Offline
                Ffelagund @ldxmsg
                last edited by 22 Apr 2021, 17:28

                @ldxmsg I got it working with a hard reset, but after a couple weeks the problem came back. I really dont want to perform a hard reset each time I want to customize any sport mode…

                D 1 Reply Last reply 22 Apr 2021, 17:39 Reply Quote 0
                • D Online
                  Dimitrios Kanellopoulos Community Manager @Ffelagund
                  last edited by 22 Apr 2021, 17:39

                  @ffelagund it should not come back.

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  F 1 Reply Last reply 22 Apr 2021, 18:13 Reply Quote 0
                  • F Offline
                    Ffelagund @Dimitrios Kanellopoulos
                    last edited by 22 Apr 2021, 18:13

                    @dimitrios-kanellopoulos said in Suunto 9 and Suunto App Sports Mode Customization:

                    @ffelagund it should not come back.

                    But it did once. It might happen each time. I’d preffer a less disturbing solution.

                    D 1 Reply Last reply 23 Apr 2021, 11:10 Reply Quote 0
                    • D Online
                      Dimitrios Kanellopoulos Community Manager @Ffelagund
                      last edited by 23 Apr 2021, 11:10

                      @ffelagund huh? It happened once we fixed it with the next update for your watch (that I suppose you installed)

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      F 1 Reply Last reply 23 Apr 2021, 11:51 Reply Quote 0
                      • F Offline
                        Ffelagund @Dimitrios Kanellopoulos
                        last edited by 23 Apr 2021, 11:51

                        @dimitrios-kanellopoulos Ah, ok. Well, yes It happened to me BEFORE the update. Then I updated the watch a couple of days after, and after some days, the error appeared again (after the patch).
                        I just hard reset the watch again. Let’s hope the error dissapears forever this time.

                        1 Reply Last reply Reply Quote 0
                        • L Offline
                          LGoSo
                          last edited by 23 Apr 2021, 12:55

                          Same here:

                          Suunto 5 FW 2.14.14
                          Sunto App 4.38.1
                          Android 9

                          What I am supposed to do to solve the issue?
                          Soft/hard reset?
                          Wait next FW?
                          Other?

                          Thanks

                          I 1 Reply Last reply 23 Apr 2021, 18:34 Reply Quote 0
                          • I Offline
                            isazi Moderator @LGoSo
                            last edited by 23 Apr 2021, 18:34

                            @lgoso latest firmware update should have solved this for S5. But if you have the issue you need a hard reset.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            L 1 Reply Last reply 26 Apr 2021, 13:28 Reply Quote 0
                            • L Offline
                              LGoSo @isazi
                              last edited by 26 Apr 2021, 13:28

                              @isazi Hard reset done. Problem solved but now I have the vo2max missing issue (custom running activity).

                              D 1 Reply Last reply 26 Apr 2021, 13:31 Reply Quote 0
                              • D Online
                                Dimitrios Kanellopoulos Community Manager @LGoSo
                                last edited by 26 Apr 2021, 13:31

                                @lgoso it will come back eventually

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                1 Reply Last reply Reply Quote 1
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