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Wrist HR stopped working after latest firmware update

Scheduled Pinned Locked Moved Spartan
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  • A Offline
    amcdj
    last edited by 9 Jun 2018, 10:53

    My Suunto Spartan Sport Wrist HR’s Optical HR sensor has stopped working after the most recent watch update. Is this a recognised bug or is something else going on? I’ve reset it to factory defaults but that hasn’t fixed the problem.

    S 1 Reply Last reply 9 Jun 2018, 11:40 Reply Quote 0
    • S Offline
      Shrek3k
      last edited by 9 Jun 2018, 10:58

      Have not heard about it before … and the sensory my watch seems to work even a little bit more accurate …
      You updated via Suunto-link, so that the version for sure is for your watch?

      using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
      OS - Android 15/Pixel Pro 7

      A 1 Reply Last reply 9 Jun 2018, 11:02 Reply Quote 0
      • A Offline
        amcdj @Shrek3k
        last edited by 9 Jun 2018, 11:02

        @shrek3k I updated from Suunto-link. After going back into an activity it has started working again now. Very odd.

        1 Reply Last reply Reply Quote 0
        • S Offline
          Shrek3k
          last edited by 9 Jun 2018, 11:26

          Seems to be a little bit odd, but I am sure that you will keep an eye on it.
          Currently I personally assume that it should not be related to the update … at least not as a generic issue.
          I really hope that the issue won’t come up for you - or anybody else! - again.

          using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
          OS - Android 15/Pixel Pro 7

          1 Reply Last reply Reply Quote 0
          • S Offline
            SlaSh Platinum Member @amcdj
            last edited by 9 Jun 2018, 11:40

            @amcdj could you check if it is still turned on in the settings?

            1 Reply Last reply Reply Quote 0
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