Unfortunately time to go back to Garmin.
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@geolerigolo I could not agree more, it is really frustrating having a company wich i have always been a fan of and have had several Suunto watches in the past, letting the customers down. I will not mention have bad the customer service is, that is another topic for itself.
I have have the Race for several months now awaiting the “big” bug fix, but nothing happens, no statement about the known issues… nothing but silence.
i have taken the consequence and have ordered a Coros Apex 2 Pro and a POD 2. Coros stands for all the openness i wish Suunto did, and as it stands now, i unfortenatly cannot recommend the brand to my social network… selling a product with fundamental bugs and not fixing it ASAP is simply just not good enough Suunto! -
@Kristin-Jensen I am really sad too because I love a lot of things about Suunto, but the “something will be changed” “someday” is too unclear for me, as well as the lack of real structured workouts.
Have fun with your new watch and POD! Effort pace is a great metric to use, I’m in love with it. It is easier to understand than power
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@geolerigolo Yes you are correct, and i love the look and feel of the Suunto watches, but that is not enough when wanting to take your running seriously
Yes excatly, can’t wait. i have uploaded all my past Suunto activities to my Coros account and have already a full 100 km trainingprogram waiting on me in the Coros Traning Hub
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@Kristin-Jensen Good luck with your training, as 100 km is a feat!
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@Kristin-Jensen said in Unfortunately time to go back to Garmin.:
@geolerigolo Yes you are correct, and i love the look and feel of the Suunto watches, but that is not enough when wanting to take your running seriously
Yes excatly, can’t wait. i have uploaded all my past Suunto activities to my Coros account and have already a full 100 km trainingprogram waiting on me in the Coros Traning Hub@Kristin-Jensen so I guess using my Suunto has limited me to achieve my 2000km trail running a year with 80kD+, with races up to 120km !
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@Tieutieu That is not what i wrote
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@Kristin-Jensen I know, I know !
Just a way to tell that no device of any brand is what limits us !
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@Tieutieu i agree
But when buying a product i want it to function properly, if not i presume the manufacturer will fix it ASAP, and that is unfortenatly not the case with Suuno and the Race
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@geolerigolo yes, finally many more voices that finally get to the point that I have already said several times, but am always criticized for it. because we should be patient…
People say exactly what bothers you! we need to be heard! Don’t be put off with statements like “we can’t say anything about it” or “an update will come at some point”. ask, if there is no answer ask again about again! We have the right to know when an update is coming, what exactly has been improved in the update and when another update is expected to come! The problem with the contour lines is still not solved! and it’s been months again. It feels like nothing is happening here! -
@maszop said in Unfortunately time to go back to Garmin.:
For me as a customer, all this mess and lack of transparency with updates is unacceptable. Especially since they concern many small bugs that should be released on an ongoing basis (if they are ready), without waiting for any major updates that the client has no idea about anyway.
As an example, I will use contour lines on the map, the absence of which is a very important element of maps for me. Developers assured that it was only a temporary removal due to some problems. Months pass and no one publicly discusses this topic. Will they come back? Will I be able to see a larger area on the screen? Does anyone even listen to customers?
And there are dozens of such annoying things.
yes, finally many more voices that finally get to the point that I have already said several times, but am always criticized for it. because we should be patient…
People say exactly what bothers you! we need to be heard! Don’t be put off with statements like “we can’t say anything about it” or “an update will come at some point”. ask, if there is no answer ask again about again! We have the right to know when an update is coming, what exactly has been improved in the update and when another update is expected to come! The problem with the contour lines is still not solved! and it’s been months again. It feels like nothing is happening here! -
@GiPFELKiND said in Unfortunately time to go back to Garmin.:
We have the right to know when an update is coming
And this is based on…?
You have bought a product. The manufacturer decides if, when, what and how the device is updated.
The customer can decide if they want to buy the product or not.Suunto Vertical Titanium Solar
OnePlus Nord 4 -
@surfboomerang To some extent yes, but if you buy a product that is not working as attended and it is causes to a flaw in the software, you can demand to know when it will be fixed, instead Suunto is silent and don’t even acknowledge that there are big bugs/issues
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@surfboomerang A customer purchasing a given piece of equipment expects it to work properly. Repairing faults and fixing software bugs ASAP is obvious. Well, unless you want to end up like Nokia, Kodak, Olympus and many other stubborn companies.
I hope that Suunto will not follow the path of Chinese manufacturers of cheap electronics, who, instead of supporting, fixing bugs and issuing updates, release ever-slightly newer models, with new bugs, then another model again, and so on. This is the case with cheap phones, tablets, e-book readers and a whole lot of gadgets.
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@GiPFELKiND said in Unfortunately time to go back to Garmin.:
@geolerigolo yes, finally many more voices that finally get to the point that I have already said several times, but am always criticized for it. because we should be patient…
People say exactly what bothers you! we need to be heard! Don’t be put off with statements like “we can’t say anything about it” or “an update will come at some point”. ask, if there is no answer ask again about again! We have the right to know when an update is coming, what exactly has been improved in the update and when another update is expected to come! The problem with the contour lines is still not solved! and it’s been months again. It feels like nothing is happening here!because you state that there are many users who are very disappointed with how suunto handles sw releases, support, etc. I think, once and for all, counting all these people could give us a real sense of this dissatisfaction, so I suggest you create a poll. Let’s see how big these numbers are…
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@robis Relying on some forum polls is childish.
The survey may be about a new watch strap color rather than specific, repeatable issues.It’s hard not to notice certain bugs when you can see with the naked eye that something is working wrong or not working at all.
The survey results do not solve the problems. You can pretend the problem doesn’t exist, but that’s probably not the point. -
@maszop said in Unfortunately time to go back to Garmin.:
You can pretend the problem doesn’t exist
I’ve never said that, I talked only about perception, way different…
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@robis But what does such a survey change? Will I feel better and believe that my problems are imaginary?
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@geolerigolo Good points!
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@wmichi said in Unfortunately time to go back to Garmin.:
@Brad_Olwin You said, you get alerts with your structured workouts created in the Suunto app. Are you talking about production firmware? I have just tried it with my Suunto Race and I don’t get any audible alerts or vibrations when I am outside of the target HR range.
I am talking about the alerts that come with a change, for example in my Tempo 3x10 I had an alert to start, alert for recovery, etc. The S+ screen shows the target for the workout as red and green so easy to see. The OP did not specify target range alerts, I don’t need those and may not want them. I train more by RPE but use the target to see if I am near the range I intend to be.
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@Kristin-Jensen said in Unfortunately time to go back to Garmin.:
@geolerigolo Yes you are correct, and i love the look and feel of the Suunto watches, but that is not enough when wanting to take your running seriously
Yes excatly, can’t wait. i have uploaded all my past Suunto activities to my Coros account and have already a full 100 km trainingprogram waiting on me in the Coros Traning HubI would be very concerned about loading a training program from a watch and use that to train for an ultra. No stock training plan can provide the appropriate stimuli at the correct time to ensure that you are training to your potential. AI might get us there but not yet since there is debate about using metrics. Besides, who wrote the plan? Does it take into account any of your strengths or weaknesses? Will it help you train mentally? Or help train your gut? I doubt it.
For example, HR in the opinion of many is a poor metric to use for training ultras. The races are so long that HR training is unlikely to achieve the goals you set, especially on longer runs.
Power is not useful either as the terrain and changes in what is under your feet alter power sufficiently it is not useful. Uphill is typically power hiking and downhill is eccentric contractions that power does not even measure.
Pace doesn’t help either.
I had a Garmin for 8 months while training for a 100 mile race. The suggested workouts were completely inadequate to prepare me to race.
I am nearly at 50 ultra races now, just my 2 cents worth.
