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Suunto heart rate belt with Race - major issues at the start of each exercise

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  • S Offline
    sir_max Bronze Member @Brad_Olwin
    last edited by 19 Mar 2024, 19:32

    @Brad_Olwin support said to try and pair the belt to the phone app and see… not sure how it will help but will try tmr

    1 Reply Last reply Reply Quote 0
    • D Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by 19 Mar 2024, 19:59

      Ok a couple of things here.

      First of all in the end all belts wear out. Suunto could replace it if needed but we are not there yet

      • change the battery. Make sure you get a non expired well stored battery. I say this to exclude kiosk batteries.
      • Wash the belt without soap. Let it dry.
      • Use a little of dishwasher cleaner only directly to the pads and rub it gently with the dish cleaning sponge on the soft side. This will remove any body residue pile ups.
      • wear the belt and test after that without washing off the soap used in the step before. It will act as conducting. Do not wear a t-shirt.
      • if all goes well, then wear a t-shirt. Test again. Does it create electrostatic that the belt picks up? Imitate a run static, to perhaps create electrostatic via the t-shirt.
      • if all goes well you are good to go. Notice if this procedure is needed more and more often that it’s not possible anymore and then replace the belt.

      Community Manager / Admin @Suunto
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      M M 2 Replies Last reply 20 Mar 2024, 06:49 Reply Quote 5
      • M Offline
        Matúš Bronze Member @Dimitrios Kanellopoulos
        last edited by 20 Mar 2024, 06:49

        @Dimitrios-Kanellopoulos said in Suunto heart rate belt with Race - major issues at the start of each exercise:

        • change the battery. Make sure you get a non expired well stored battery. I say this to exclude kiosk batteries.

        I’m using a Garmin HRM-Dual belt: with reference to this point, I have found out that it is needed a reset of the device during the battery change. I do not know if this is requested even for Suunto belt device, but by resetting mine I have solved different problems as wrong “average” HR data, frequent not expected HR variation and HR registration stalling.

        Suunto 9 Peak Pro Titanium Slate
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        #swatt

        1 Reply Last reply Reply Quote 3
        • M Offline
          Mff73 @Dimitrios Kanellopoulos
          last edited by 20 Mar 2024, 07:31

          @Egika
          Worth putting this wonderful @Dimitrios-Kanellopoulos explanations in your FAQ post ?

          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
          Suunto Vertical all black
          Wife : S9PP
          SA: Always the latest beta :)
          Android 13, Galaxy S205G

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          • M Offline
            Mattg576 @Guest
            last edited by 20 Mar 2024, 09:13

            Thanks @André-Faria
            The guy in your video suggests it needs to be under 10kOhm so mine’s in pretty good shape considering its at least 7 years old.
            abe0393a-0e46-4ba6-b9ba-b293b59673ae-image.png

            Race
            9 Peak
            Ambit 3 Peak
            Ambit 2R (sold)
            Suunto T3d (expired)

            1 Reply Last reply Reply Quote 1
            • G Offline
              GiPFELKiND Silver Members @Brad_Olwin
              last edited by 20 Mar 2024, 20:05

              @Brad_Olwin said in Suunto heart rate belt with Race - major issues at the start of each exercise:

              @DF130 should not happen and virtually never happens to me. I use the belt 6 days per week and do not have high HR at beginning of running or skimo.

              Okay: then the question If you dont have Problems with your belt --> Happy suunto User. What about good solution for the question teller?; 🤷🏼

              If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

              S 1 Reply Last reply 21 Mar 2024, 08:26 Reply Quote 0
              • S Offline
                sartoric Moderator @GiPFELKiND
                last edited by 21 Mar 2024, 08:26

                @GiPFELKiND said in Suunto heart rate belt with Race - major issues at the start of each exercise:

                What about good solution for the question teller?;

                did you even read the whole thread?

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                A 1 Reply Last reply 14 May 2024, 17:07 Reply Quote 5
                • A Offline
                  Arnaud Lclr Bronze Member @sartoric
                  last edited by 14 May 2024, 17:07

                  Hello,
                  having regular problems with this belt which annoys me 3 times out of 4 I am going to ask a few additional questions…
                  I have the same HR belt and the same watch (Race latest firmware).

                  I have already changed the batteries x times (I am now a pro at testing batteries before each change). I tested the resistance of the belt, no problem there. I moisten my HR belt as best I can before each use, and I launch the activity after installing my belt…… and yet my watch almost never finds my belt.
                  Latest serious annoyance: VVX from last weekend. impossible to connect my belt for my 80km race. I unpaired, restarted my watch and re-paired successfully but 2 minutes later when launching the activity…… no connection! the belt almost ended up in a trash can. (and i ran with the £$^%#• optical sensor).

                  I forgot, I have 4 Garmin belts and therefore quite used to this thing. And I connect the heart rate belt without the slightest problem to a phone for running/biking.

                  I need your tips which are missing from the frankly light manual.

                  1. Do you have to pair again the HR belt when changing the battery?
                  2. When putting your belt on your chest, do you shake it to activate it?
                  3. Is it really necessary to wear the belt before starting the activity until you see the HR Belt logo and not the simple HR heart?
                  4. what is the time period during which the watch searches?
                  5. If the watch does not find the belt, is it possible to activate it a little by going down in the menu to deactivate the external HR belt device then reactivate it to restart the search?
                  6. Do you use aqueous gels under the electrodes such as electrostimulation gel?

                  Thanks

                  and yes I said that it bothers me 3 times 4 because sometimes it works in 1 second without me having to change my process.

                  After 8 years with Garmin and several watches in different ranges, I switched to Suunto in 2023, with the Race.

                  C 1 Reply Last reply 15 May 2024, 12:41 Reply Quote 0
                  • C Offline
                    cosme.costa @Arnaud Lclr
                    last edited by cosme.costa 15 May 2024, 12:41

                    @Arnaud-Lclr said in Suunto heart rate belt with Race - major issues at the start of each exercise:

                    I need your tips which are missing from the frankly light manual.

                    1. Do you have to pair again the HR belt when changing the battery?

                    No, you shouldn’t

                    1. When putting your belt on your chest, do you shake it to activate it?

                    No, theoretically it activates automatically when detects beats

                    1. Is it really necessary to wear the belt before starting the activity until you see the HR Belt logo and not the simple HR heart?

                    Yes. The watch first look for the external sensor if not detected switches to the OHR and doesn’t goes back, even if the belt is emitting just before starting the exercise.

                    1. what is the time period during which the watch searches?

                    Just when you enter in the exercise screen, where you can choose the different options. My 2 cents is to put the belt some minutes before you are going to start the exercice.

                    1. If the watch does not find the belt, is it possible to activate it a little by going down in the menu to deactivate the external HR belt device then reactivate it to restart the search?

                    What I do is go back to the previous screen and go again to the exercise screen.

                    1. Do you use aqueous gels under the electrodes such as electrostimulation gel?

                    I don’t, tap water and I didn’t have any issues with the Suunto belt not now with Polar H10 but some people improved the performance using gel.

                    From my experience, using the belt 5/6 hr per week, battery should last between 9/12 months and the belt around a year. Could also be that you got a defective sensor.

                    Zdeněk HruškaZ A 2 Replies Last reply 15 May 2024, 13:07 Reply Quote 0
                    • Zdeněk HruškaZ Offline
                      Zdeněk Hruška Bronze Member @cosme.costa
                      last edited by 15 May 2024, 13:07

                      @cosme-costa Ad 1, regarding H10 I need to pair the belt again after changing the battery

                      1 Reply Last reply Reply Quote 2
                      • A Offline
                        Arnaud Lclr Bronze Member @cosme.costa
                        last edited by 15 May 2024, 14:41

                        @cosme-costa Thank you for your detailed answers.
                        I’m going to do a few more tests on my next runs, applying the protocol strictly. Otherwise I’ll switch to Suunto after-sales service mode.

                        I forgot to mention, and this may be important, that I use a Core temperature sensor and that it connects every time without a problem (and that the connection itself happens without a problem long after you’ve launched the Running screen; unlike the use you confirm for the HR Belt, which has to happen the moment you open the Running screen - the why of question 3).

                        After 8 years with Garmin and several watches in different ranges, I switched to Suunto in 2023, with the Race.

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                        • Francesco PaganoF Offline
                          Francesco Pagano Silver Members Bronze Member @Mff73
                          last edited by 16 May 2024, 07:07

                          @Mff73 I reported some observations from different tests here:

                          https://forum.suunto.com/topic/10353/strange-behaviour-with-garmin-hrm/13?_=1715781410812

                          My heart rate monitor is 3 years old but I have no reasons to think it works bad (it doesn’t with other devices). I believe that for me this high/low readings at the start of the activity happen mostly when I wear a synthetic windproof jacket, but also cheap synthetic t-shirts without the jacket (it’s getting warm now!) seem to cause this problem.

                          S9PP
                          S5

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