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Unable to connect / sync vertical with suunto app since last update

Scheduled Pinned Locked Moved Suunto Vertical
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  • T Offline
    Tieutieu Platinum Member @ggrego
    last edited by Tieutieu 27 Mar 2024, 16:36

    @ggrego un peu extrême comme solution…mais tant mieux si ça a marché.
    J’aurais :

    • désinstallé l’app
    • supprimé la connexion BT dans mon smartphone
    • supprimé l’appairage dans la montre
    • Soft reset ou redémarrage montre

    Ensuite réinstallation app et rétablissement de la connexion.

    Si tu n’avais pas supprimé l’appairage dans ton tel ET dans la montre, ça peut expliquer pourquoi ça bloquait.

    Suunto’s devices at home :
    Vertical titanium solar
    Suunto Race S
    S9pp titanium sand
    Suunto Wing
    S9B titanium Ambassador edition, A3P, X6

    G 1 Reply Last reply 27 Mar 2024, 17:49 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @ortles
      last edited by 27 Mar 2024, 17:40

      @ortles glad to hear all is ok. But, this should not happen. Keep us posted.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      O 1 Reply Last reply 28 Mar 2024, 17:43 Reply Quote 0
      • G Offline
        ggrego @Tieutieu
        last edited by 27 Mar 2024, 17:49

        @Tieutieu oui j’ai bien essayé de faire sa mais il n’y avait rien à faire j’ai même essayé sous androïde et avec un autre iPhone rien la synchronisation débutait et arriver au niveau des applications suunto tout plantait du coup j’ai recréer un compte suunto avec ma 2 em adresse mail pour tester et la sa marcher mais tout perdu les entraînements,les parcours et les cartes

        T 1 Reply Last reply 27 Mar 2024, 17:51 Reply Quote 0
        • M Offline
          Mads Hintz-Madsen
          last edited by 27 Mar 2024, 17:51

          I have the Suunto Race and I have also been experiencing BT connection problems with the watch and my phone (Google Pixel 8/Android 14) since the recent update (2.33.12).

          Occasionally (I recall at least 4 times), the watch get disconnected from the phone and no matter what I do on the phone (BT off/on, restart phone) can restore the bluetooth connection. A soft reset of the watch does the trick however and the watch connects automatically to the phone again.

          Maybe there is some regression in latest update related to Bluetooth.

          1 Reply Last reply Reply Quote 0
          • T Offline
            Tieutieu Platinum Member @ggrego
            last edited by 27 Mar 2024, 17:51

            @ggrego Ok ; pas de bol, bizarre…Pour ton historique, regarde du côté de l’appli “rungap” pour transférer les activités de ton ancien compte vers le nouveau.

            Suunto’s devices at home :
            Vertical titanium solar
            Suunto Race S
            S9pp titanium sand
            Suunto Wing
            S9B titanium Ambassador edition, A3P, X6

            G 1 Reply Last reply 27 Mar 2024, 17:56 Reply Quote 0
            • G Offline
              ggrego @Tieutieu
              last edited by 27 Mar 2024, 17:56

              @Tieutieu oui c’est se que je vais faire mais les activités de RunGap n’arrive pas dans l ordre sur l application et du coup change totalement le score d entraînement merci pour les conseils

              G 1 Reply Last reply 28 Mar 2024, 15:12 Reply Quote 0
              • G Offline
                ggrego @ggrego
                last edited by 28 Mar 2024, 15:12

                @ggrego bonjour à tous le problème et de nouveau la la sv ne se synchronise plus avec l application 😭

                1 Reply Last reply Reply Quote 0
                • O Offline
                  ortles Silver Members @Brad_Olwin
                  last edited by 28 Mar 2024, 17:43

                  @Brad_Olwin said in Unable to connect / sync vertical with suunto app since last update:

                  @ortles glad to hear all is ok. But, this should not happen. Keep us posted.

                  Today, the problem is back again. Did a skitour and afterwards the vertical is unable to connect with my mobile / sunnto app.

                  Did a soft reset etc., nothing helps…

                  I cannot do a hard reset everytime, this is not a solution.

                  To me, this is very annoying, suunto is doing an update, and afterwards I have a watch that is completely useless.

                  Is there anybody from suunto over here? I just want my money back…

                  G B 2 Replies Last reply 28 Mar 2024, 17:53 Reply Quote 2
                  • G Offline
                    ggrego @ortles
                    last edited by 28 Mar 2024, 17:53

                    @ortles pour mois je viens de trouver le problème le souci venait d’un guides de l application irun que j’ai installé je l’ai supprimé et tout fonctionne

                    1 Reply Last reply Reply Quote 2
                    • B Offline
                      Brad_Olwin Moderator @ortles
                      last edited by 28 Mar 2024, 18:34

                      @ortles said in Unable to connect / sync vertical with suunto app since last update:

                      @Brad_Olwin said in Unable to connect / sync vertical with suunto app since last update:

                      @ortles glad to hear all is ok. But, this should not happen. Keep us posted.

                      Today, the problem is back again. Did a skitour and afterwards the vertical is unable to connect with my mobile / sunnto app.

                      Did a soft reset etc., nothing helps…

                      I cannot do a hard reset everytime, this is not a solution.

                      To me, this is very annoying, suunto is doing an update, and afterwards I have a watch that is completely useless.

                      Is there anybody from suunto over here? I just want my money back…

                      Keep trying so you don’t lose your activity. If you have an iPad try that. There is something wrong with your watch. I would contact support at this point.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        Mats Djupsjöbacka Bronze Member
                        last edited by 28 Mar 2024, 18:42

                        I have the same problem with my Vertical and the app on Andriod 14. After the update, the sync starts but does not complete. Tried soft resets, unpair and pair again but nothing helps.

                        G 1 Reply Last reply 28 Mar 2024, 18:55 Reply Quote 1
                        • G Offline
                          ggrego @Mats Djupsjöbacka
                          last edited by 28 Mar 2024, 18:55

                          @Mats-Djupsjöbacka avez vous des guides installées ?

                          G 1 Reply Last reply 28 Mar 2024, 18:58 Reply Quote 1
                          • G Offline
                            ggrego @ggrego
                            last edited by 28 Mar 2024, 18:58

                            @ggrego si vous avez une 2em adresse mail crée vous un nouveau Conpte suunto est essayé de synchroniser votre montre avec vous verrez si le problème vient de la montre ou de l application suunto

                            1 Reply Last reply Reply Quote 0
                            • I Offline
                              isazi Moderator
                              last edited by 29 Mar 2024, 09:26

                              Is everyone with issues using a Pixel phone with Android 14? I think it is holidays in Finland already, but maybe @ikerfah or @Dimitrios-Kanellopoulos can investigate this next week. My Pixel works fine, never had to do anything, activities are synchronized as soon as I get back home and it never got disconnected.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              T O 2 Replies Last reply 29 Mar 2024, 10:05 Reply Quote 0
                              • T Offline
                                taziden Gold Members @isazi
                                last edited by 29 Mar 2024, 10:05

                                @isazi said in Unable to connect / sync vertical with suunto app since last update:

                                Is everyone with issues using a Pixel phone with Android 14? I think it is holidays in Finland already, but maybe @ikerfah or @Dimitrios-Kanellopoulos can investigate this next week. My Pixel works fine, never had to do anything, activities are synchronized as soon as I get back home and it never got disconnected.

                                I’ve got a Pixel with Android 14. Could someone send me a Vertical so I can test? 😄

                                S9PP

                                1 Reply Last reply Reply Quote 2
                                • P Offline
                                  pilleus
                                  last edited by pilleus 29 Mar 2024, 10:31

                                  Vertical and Pixel 6 with Android 14 — no problems. 👍

                                  But there are different other BLE devices which cannot be connected stable with the Pixel 6 and Android 14.

                                  https://www.instagram.com/moves.are.life/
                                  Suunto Vertical Black Lime
                                  Suunto 9 Peak Pro Black
                                  Suunto Spartan Ultra Stealth Titanium

                                  1 Reply Last reply Reply Quote 0
                                  • O Offline
                                    ortles Silver Members @isazi
                                    last edited by ortles 29 Mar 2024, 13:04

                                    @isazi said in Unable to connect / sync vertical with suunto app since last update:

                                    Is everyone with issues using a Pixel phone with Android 14? I think it is holidays in Finland already, but maybe @ikerfah or @Dimitrios-Kanellopoulos can investigate this next week. My Pixel works fine, never had to do anything, activities are synchronized as soon as I get back home and it never got disconnected.

                                    I have an iphone 13 mini with iOS 17.4.1

                                    I am unable to connect no matter what I try.

                                    Did a hard reset, then it worked. But after recording the first activity after that the problems were back and I am unable to connect again.

                                    I have no idea what I can do any more (besides contacting the support and hope for the best)…

                                    Before the update, I never had any problems with the connection.

                                    T B 2 Replies Last reply 29 Mar 2024, 13:35 Reply Quote 3
                                    • T Offline
                                      Tieutieu Platinum Member @ortles
                                      last edited by Tieutieu 29 Mar 2024, 13:35

                                      @ortles I’m also using an Iphone mini 13 and just updated to 17.4.1

                                      Sync still works perfectly fine with my SV.

                                      Try again :

                                      • unappair watch : in SA, in Iphone, and don’t forget to remove connection in Watch settings/connectivity
                                      • Uninstall app
                                      • shut down and restart Iphone
                                      • stop the watch (settings/general/stop watch) - it’s not reset.
                                      • start watch (long press upper button)
                                      • Re-install app
                                      • Connect watch again

                                      Suunto’s devices at home :
                                      Vertical titanium solar
                                      Suunto Race S
                                      S9pp titanium sand
                                      Suunto Wing
                                      S9B titanium Ambassador edition, A3P, X6

                                      O J 2 Replies Last reply 29 Mar 2024, 19:28 Reply Quote 0
                                      • B Offline
                                        Brad_Olwin Moderator @ortles
                                        last edited by 29 Mar 2024, 14:12

                                        @ortles I have the same iPhone on the same firmware and no issues with my Vertical.

                                        1. Make sure on the watch there is no SuuntoApp in BT connected devices.
                                        2. On the iPhone ensure that the watch is forgotten in the BT stack.
                                        3. Force quite the Suunto app
                                        4. Reboot (not restart) the iPhone by quick press Vol up, quick press Vol down then hold power button until Apple logo appears.

                                        Try to repair the watch, if necessary try restarting the watch and as last resort try a hardware reset.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        G 1 Reply Last reply 29 Mar 2024, 17:20 Reply Quote 0
                                        • G Offline
                                          ggrego @Brad_Olwin
                                          last edited by 29 Mar 2024, 17:20

                                          @Brad_Olwin bonjour je viens de refaire le test à chaque fois que je telecharge un entraînement d’une application partenaire et que je l installe le bug se reproduit la montre se connecte pendant 10seconde et après plus rien ensuite je refais une connexion pendant ses 10 secondes je clique vite sur mes guides suunto je les supprime et après sa marche nikel
                                          Si sa peut aider

                                          B 1 Reply Last reply 29 Mar 2024, 18:44 Reply Quote 1
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