Unable to connect / sync vertical with suunto app since last update
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@ggrego If I understand you correctly, it was the same with me:
The update was installed (in fact, it was an auto update), then the problem with the connection came up the next day. I did a hard reset today and it turned out that the update, when it was first installed, wasn‘t processed correctly. So the update process seemed to be finished, but in reality wasn‘t.
Have you tried a hard reset? Maybe you have the same problem.
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@ortles oui j’ai tout fait et là seul solution que j’ai trouvé c’est de supprimer mon compte suunto et dans recrée un est sa re fonctionne merci pour le coup de main
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@ggrego un peu extrême comme solution…mais tant mieux si ça a marché.
J’aurais :- désinstallé l’app
- supprimé la connexion BT dans mon smartphone
- supprimé l’appairage dans la montre
- Soft reset ou redémarrage montre
Ensuite réinstallation app et rétablissement de la connexion.
Si tu n’avais pas supprimé l’appairage dans ton tel ET dans la montre, ça peut expliquer pourquoi ça bloquait.
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@ortles glad to hear all is ok. But, this should not happen. Keep us posted.
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@Tieutieu oui j’ai bien essayé de faire sa mais il n’y avait rien à faire j’ai même essayé sous androïde et avec un autre iPhone rien la synchronisation débutait et arriver au niveau des applications suunto tout plantait du coup j’ai recréer un compte suunto avec ma 2 em adresse mail pour tester et la sa marcher mais tout perdu les entraînements,les parcours et les cartes
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I have the Suunto Race and I have also been experiencing BT connection problems with the watch and my phone (Google Pixel 8/Android 14) since the recent update (2.33.12).
Occasionally (I recall at least 4 times), the watch get disconnected from the phone and no matter what I do on the phone (BT off/on, restart phone) can restore the bluetooth connection. A soft reset of the watch does the trick however and the watch connects automatically to the phone again.
Maybe there is some regression in latest update related to Bluetooth.
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@ggrego Ok ; pas de bol, bizarre…Pour ton historique, regarde du côté de l’appli “rungap” pour transférer les activités de ton ancien compte vers le nouveau.
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@Tieutieu oui c’est se que je vais faire mais les activités de RunGap n’arrive pas dans l ordre sur l application et du coup change totalement le score d entraînement merci pour les conseils
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@ggrego bonjour à tous le problème et de nouveau la la sv ne se synchronise plus avec l application
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@Brad_Olwin said in Unable to connect / sync vertical with suunto app since last update:
@ortles glad to hear all is ok. But, this should not happen. Keep us posted.
Today, the problem is back again. Did a skitour and afterwards the vertical is unable to connect with my mobile / sunnto app.
Did a soft reset etc., nothing helps…
I cannot do a hard reset everytime, this is not a solution.
To me, this is very annoying, suunto is doing an update, and afterwards I have a watch that is completely useless.
Is there anybody from suunto over here? I just want my money back…
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@ortles pour mois je viens de trouver le problème le souci venait d’un guides de l application irun que j’ai installé je l’ai supprimé et tout fonctionne
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@ortles said in Unable to connect / sync vertical with suunto app since last update:
@Brad_Olwin said in Unable to connect / sync vertical with suunto app since last update:
@ortles glad to hear all is ok. But, this should not happen. Keep us posted.
Today, the problem is back again. Did a skitour and afterwards the vertical is unable to connect with my mobile / sunnto app.
Did a soft reset etc., nothing helps…
I cannot do a hard reset everytime, this is not a solution.
To me, this is very annoying, suunto is doing an update, and afterwards I have a watch that is completely useless.
Is there anybody from suunto over here? I just want my money back…
Keep trying so you don’t lose your activity. If you have an iPad try that. There is something wrong with your watch. I would contact support at this point.
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I have the same problem with my Vertical and the app on Andriod 14. After the update, the sync starts but does not complete. Tried soft resets, unpair and pair again but nothing helps.
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@Mats-Djupsjöbacka avez vous des guides installées ?
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@ggrego si vous avez une 2em adresse mail crée vous un nouveau Conpte suunto est essayé de synchroniser votre montre avec vous verrez si le problème vient de la montre ou de l application suunto
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Is everyone with issues using a Pixel phone with Android 14? I think it is holidays in Finland already, but maybe @ikerfah or @Dimitrios-Kanellopoulos can investigate this next week. My Pixel works fine, never had to do anything, activities are synchronized as soon as I get back home and it never got disconnected.
Watch: Suunto Vertical Ti
Blog: isazi's home
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@isazi said in Unable to connect / sync vertical with suunto app since last update:
Is everyone with issues using a Pixel phone with Android 14? I think it is holidays in Finland already, but maybe @ikerfah or @Dimitrios-Kanellopoulos can investigate this next week. My Pixel works fine, never had to do anything, activities are synchronized as soon as I get back home and it never got disconnected.
I’ve got a Pixel with Android 14. Could someone send me a Vertical so I can test?
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Vertical and Pixel 6 with Android 14 — no problems.
But there are different other BLE devices which cannot be connected stable with the Pixel 6 and Android 14.
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@isazi said in Unable to connect / sync vertical with suunto app since last update:
Is everyone with issues using a Pixel phone with Android 14? I think it is holidays in Finland already, but maybe @ikerfah or @Dimitrios-Kanellopoulos can investigate this next week. My Pixel works fine, never had to do anything, activities are synchronized as soon as I get back home and it never got disconnected.
I have an iphone 13 mini with iOS 17.4.1
I am unable to connect no matter what I try.
Did a hard reset, then it worked. But after recording the first activity after that the problems were back and I am unable to connect again.
I have no idea what I can do any more (besides contacting the support and hope for the best)…
Before the update, I never had any problems with the connection.
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@ortles I’m also using an Iphone mini 13 and just updated to 17.4.1
Sync still works perfectly fine with my SV.
Try again :
- unappair watch : in SA, in Iphone, and don’t forget to remove connection in Watch settings/connectivity
- Uninstall app
- shut down and restart Iphone
- stop the watch (settings/general/stop watch) - it’s not reset.
- start watch (long press upper button)
- Re-install app
- Connect watch again
Suunto’s devices at home :
Vertical titanium solar
Suunto Race S
S9pp titanium sand
Suunto Wing
S9B titanium Ambassador edition, A3P, X6
