Unable to connect / sync vertical with suunto app since last update

[ortles]

Hi,

yesterday I did the update for my vertical and since then I am unable to connect / sync the vertical with my mobile / suunto app.

The process of synchronization starts and is interrupted then (watch not connected, it says). My mobile nonetheless shows the vertical as connected.

I have already followed the standard recommendations i. e.:

— Unable / enable bluetooth on my mobile; restart my mobile; remove the vertical in the bluetooth menue as a connected device

— Restart vertical (soft reset); remove the suunto app in the connectivity menue and enable the connection again

I guess it has something to do with the new update, since beforehand connection and sync worked without problems.

Does anybody of you have the same problem and / or an idea what I can do?

This would be really helpful. I have already read the FAQs and follwed the recommendations there without success.

Thanks in advance!

P. S.: My mobile runs on IOS 17.4.1

[Brad_Olwin]

@ortles I have not heard of others with this issue. I am on iOS as well and my Vertical updated and connects with no issues. As a last resort you can try a hard reset, which support will likely suggest. You will lose VO2Max, run predictions, log book entries and custom sport modes. Take images of the custom sport modes.

Another option first might be to delete and reinstall the Suunto app.

[Zoltan]

Hi there,
I’ve got the same issue with my vertical (i.e. not syncing/connecting with the app). I’m on android but the problem is identical. I’ve been troubleshooting it all day but to no avail. For reference, this included: uninstalling/re-installing the app, disconnecting/reconnecting to app and bluetooth (phone and watch), restarting everything, installing the app on a different phone (to rule out issues with phone (new) bluetooth connection) and finally performing a hard reset.
I’m afraid the problem persists.

[ggrego]

@Zoltan bonjour pareil que vous au milieu de la synchronisation plus rien montre non connectée
tout réinstaller fait un master reset mais rien y fait impossible de synchroniser ma sv bug apparus lors de la mise a jour hier de l application sur ios

[ggrego]

@ggrego est-ce qu’il est possible de faire remontée l info à suunto ? SVP

[ortles]

@Brad_Olwin Thanks for your input!

I did a hard reset and the first thing the vertical did was processing the new update for a few minutes.

After restarting the watch, the connection with the suunto app could be established without problems. Now the connection works fine as it should.

I think the problem was that the latest update - for whatever reason - wasn‘t duly processed until I did the hard reset.

Hope this will help you too, guys!

[ggrego]

@ortles pur moi la nouvelle mise à jour a bien êtes installé avant le problème et survenue le lendemain

[ortles]

@ggrego If I understand you correctly, it was the same with me:

The update was installed (in fact, it was an auto update), then the problem with the connection came up the next day. I did a hard reset today and it turned out that the update, when it was first installed, wasn‘t processed correctly. So the update process seemed to be finished, but in reality wasn‘t.

Have you tried a hard reset? Maybe you have the same problem.

[ggrego]

@ortles oui j’ai tout fait et là seul solution que j’ai trouvé c’est de supprimer mon compte suunto et dans recrée un est sa re fonctionne merci pour le coup de main

[Tieutieu]

@ggrego un peu extrême comme solution…mais tant mieux si ça a marché.
J’aurais :

• désinstallé l’app
• supprimé la connexion BT dans mon smartphone
• supprimé l’appairage dans la montre
• Soft reset ou redémarrage montre

Ensuite réinstallation app et rétablissement de la connexion.

Si tu n’avais pas supprimé l’appairage dans ton tel ET dans la montre, ça peut expliquer pourquoi ça bloquait.

[Brad_Olwin]

@ortles glad to hear all is ok. But, this should not happen. Keep us posted.

[ggrego]

@Tieutieu oui j’ai bien essayé de faire sa mais il n’y avait rien à faire j’ai même essayé sous androïde et avec un autre iPhone rien la synchronisation débutait et arriver au niveau des applications suunto tout plantait du coup j’ai recréer un compte suunto avec ma 2 em adresse mail pour tester et la sa marcher mais tout perdu les entraînements,les parcours et les cartes

[Mads Hintz-Madsen]

I have the Suunto Race and I have also been experiencing BT connection problems with the watch and my phone (Google Pixel 8/Android 14) since the recent update (2.33.12).

Occasionally (I recall at least 4 times), the watch get disconnected from the phone and no matter what I do on the phone (BT off/on, restart phone) can restore the bluetooth connection. A soft reset of the watch does the trick however and the watch connects automatically to the phone again.

Maybe there is some regression in latest update related to Bluetooth.

[Tieutieu]

@ggrego Ok ; pas de bol, bizarre…Pour ton historique, regarde du côté de l’appli “rungap” pour transférer les activités de ton ancien compte vers le nouveau.

[ggrego]

@Tieutieu oui c’est se que je vais faire mais les activités de RunGap n’arrive pas dans l ordre sur l application et du coup change totalement le score d entraînement merci pour les conseils

[ggrego]

@ggrego bonjour à tous le problème et de nouveau la la sv ne se synchronise plus avec l application

[ortles]

@Brad_Olwin said in Unable to connect / sync vertical with suunto app since last update:

@ortles glad to hear all is ok. But, this should not happen. Keep us posted.

Today, the problem is back again. Did a skitour and afterwards the vertical is unable to connect with my mobile / sunnto app.

Did a soft reset etc., nothing helps…

I cannot do a hard reset everytime, this is not a solution.

To me, this is very annoying, suunto is doing an update, and afterwards I have a watch that is completely useless.

Is there anybody from suunto over here? I just want my money back…

[ggrego]

@ortles pour mois je viens de trouver le problème le souci venait d’un guides de l application irun que j’ai installé je l’ai supprimé et tout fonctionne

[Brad_Olwin]

@ortles said in Unable to connect / sync vertical with suunto app since last update:

@Brad_Olwin said in Unable to connect / sync vertical with suunto app since last update:

@ortles glad to hear all is ok. But, this should not happen. Keep us posted.

Today, the problem is back again. Did a skitour and afterwards the vertical is unable to connect with my mobile / sunnto app.

Did a soft reset etc., nothing helps…

I cannot do a hard reset everytime, this is not a solution.

To me, this is very annoying, suunto is doing an update, and afterwards I have a watch that is completely useless.

Is there anybody from suunto over here? I just want my money back…

Keep trying so you don’t lose your activity. If you have an iPad try that. There is something wrong with your watch. I would contact support at this point.

[Mats Djupsjöbacka]

I have the same problem with my Vertical and the app on Andriod 14. After the update, the sync starts but does not complete. Tried soft resets, unpair and pair again but nothing helps.