Unable to connect / sync vertical with suunto app since last update

Tieutieu

@ggrego Ok ; pas de bol, bizarre…Pour ton historique, regarde du côté de l’appli “rungap” pour transférer les activités de ton ancien compte vers le nouveau.

ggrego

@Tieutieu oui c’est se que je vais faire mais les activités de RunGap n’arrive pas dans l ordre sur l application et du coup change totalement le score d entraînement merci pour les conseils

ggrego

@ggrego bonjour à tous le problème et de nouveau la la sv ne se synchronise plus avec l application

ortles

@Brad_Olwin said in Unable to connect / sync vertical with suunto app since last update:

@ortles glad to hear all is ok. But, this should not happen. Keep us posted.

Today, the problem is back again. Did a skitour and afterwards the vertical is unable to connect with my mobile / sunnto app.

Did a soft reset etc., nothing helps…

I cannot do a hard reset everytime, this is not a solution.

To me, this is very annoying, suunto is doing an update, and afterwards I have a watch that is completely useless.

Is there anybody from suunto over here? I just want my money back…

ggrego

@ortles pour mois je viens de trouver le problème le souci venait d’un guides de l application irun que j’ai installé je l’ai supprimé et tout fonctionne

Brad_Olwin

@ortles said in Unable to connect / sync vertical with suunto app since last update:

@Brad_Olwin said in Unable to connect / sync vertical with suunto app since last update:

@ortles glad to hear all is ok. But, this should not happen. Keep us posted.

Today, the problem is back again. Did a skitour and afterwards the vertical is unable to connect with my mobile / sunnto app.

Did a soft reset etc., nothing helps…

I cannot do a hard reset everytime, this is not a solution.

To me, this is very annoying, suunto is doing an update, and afterwards I have a watch that is completely useless.

Is there anybody from suunto over here? I just want my money back…

Keep trying so you don’t lose your activity. If you have an iPad try that. There is something wrong with your watch. I would contact support at this point.

Mats Djupsjöbacka

I have the same problem with my Vertical and the app on Andriod 14. After the update, the sync starts but does not complete. Tried soft resets, unpair and pair again but nothing helps.

ggrego

@Mats-Djupsjöbacka avez vous des guides installées ?

ggrego

@ggrego si vous avez une 2em adresse mail crée vous un nouveau Conpte suunto est essayé de synchroniser votre montre avec vous verrez si le problème vient de la montre ou de l application suunto

isazi

Is everyone with issues using a Pixel phone with Android 14? I think it is holidays in Finland already, but maybe @ikerfah or @Dimitrios-Kanellopoulos can investigate this next week. My Pixel works fine, never had to do anything, activities are synchronized as soon as I get back home and it never got disconnected.

taziden

@isazi said in Unable to connect / sync vertical with suunto app since last update:

Is everyone with issues using a Pixel phone with Android 14? I think it is holidays in Finland already, but maybe @ikerfah or @Dimitrios-Kanellopoulos can investigate this next week. My Pixel works fine, never had to do anything, activities are synchronized as soon as I get back home and it never got disconnected.

I’ve got a Pixel with Android 14. Could someone send me a Vertical so I can test?

pilleus

Vertical and Pixel 6 with Android 14 — no problems.

But there are different other BLE devices which cannot be connected stable with the Pixel 6 and Android 14.

ortles

@isazi said in Unable to connect / sync vertical with suunto app since last update:

Is everyone with issues using a Pixel phone with Android 14? I think it is holidays in Finland already, but maybe @ikerfah or @Dimitrios-Kanellopoulos can investigate this next week. My Pixel works fine, never had to do anything, activities are synchronized as soon as I get back home and it never got disconnected.

I have an iphone 13 mini with iOS 17.4.1

I am unable to connect no matter what I try.

Did a hard reset, then it worked. But after recording the first activity after that the problems were back and I am unable to connect again.

I have no idea what I can do any more (besides contacting the support and hope for the best)…

Before the update, I never had any problems with the connection.

Tieutieu

@ortles I’m also using an Iphone mini 13 and just updated to 17.4.1

Sync still works perfectly fine with my SV.

Try again :

unappair watch : in SA, in Iphone, and don’t forget to remove connection in Watch settings/connectivity
Uninstall app
shut down and restart Iphone
stop the watch (settings/general/stop watch) - it’s not reset.
start watch (long press upper button)
Re-install app
Connect watch again

Brad_Olwin

@ortles I have the same iPhone on the same firmware and no issues with my Vertical.

Make sure on the watch there is no SuuntoApp in BT connected devices.
On the iPhone ensure that the watch is forgotten in the BT stack.
Force quite the Suunto app
Reboot (not restart) the iPhone by quick press Vol up, quick press Vol down then hold power button until Apple logo appears.

Try to repair the watch, if necessary try restarting the watch and as last resort try a hardware reset.

ggrego

@Brad_Olwin bonjour je viens de refaire le test à chaque fois que je telecharge un entraînement d’une application partenaire et que je l installe le bug se reproduit la montre se connecte pendant 10seconde et après plus rien ensuite je refais une connexion pendant ses 10 secondes je clique vite sur mes guides suunto je les supprime et après sa marche nikel
Si sa peut aider

Brad_Olwin

@ggrego thanks!

ortles

@Tieutieu
@Brad_Olwin

Thanks for your detailed instructions!

Just to keep you posted:

I did my research and followed them point by point, unfortunately without success.

Then I installed suunto app on another iphone 13 mini running on iOS 17.4.1. This phone was unable to connect as well.

So I think it cannot be the phone. There must be something wrong with the watch or, more precisely, with the update on the watch, which is probably not installed correctly (this is just a guess).

Unfortuately, I cannot do anything here, as even the hard reset I did two days ago was without success - the problem went on after I had recorded the first activity.

Before the update, everything was OK.

Brad_Olwin

@ortles If none of this is working, contact support as you likely have a hardware problem. Turnaround for service has been fairly quick for most. This should not be such a problem.

Majkel Paszeko

@ortles
When you remove activity from the watch it can successfully complete other data sync, correct?
Then something must be wrong with transferring activity itself. They say it was “improved” in last update so something has been changed on that.
Did you try with activity of various types? You can try with some test activities of just few seconds. When it causes sync to be stuck again you don’t have you hard reset - just remove activity from the watch. Please try with diffrent activities and share resuts here. Maybe there is a pattern of certain activity setup causing new soft hanging on sync.