Unable to connect / sync vertical with suunto app since last update

[Egika]

@ortles as communicated here, Suunto has checked and found something.

I bet the forum users are not better embedded watch engineers than the ones who work at Suunto.

I wanted to share my idea - if you have done so before, I am interested what your findings were. Have you checked at different temperatures?

[ortles]

@Egika said in Unable to connect / sync vertical with suunto app since last update:

I wanted to share my idea

Yes, and that’s very much appreciated from my side as well, thanks!

To be honest i am reluctant to put my watch in the fridge or in the sun just to try out… How should it have to do something with temperatures?

[halajos]

@Egika I don’t think that environmental factors play any role here. It’s more likely related to bluetooth drivers and/or other apps on the phone, which also access bluetooth in the background.

[Egika]

@ortles it’s just my experience as an electrical engineer. If there is a variation in quality of a certain component, this often changes with temperature. The watch has a wide operating temperature range from arctic winter to sauna.

[Egika]

@halajos said in Unable to connect / sync vertical with suunto app since last update:

@Egika I don’t think that environmental factors play any role here. It’s more likely related to bluetooth drivers and/or other apps on the phone, which also access bluetooth in the background.

You are definitely right, as the BT FW or SW plays a role. As not everyone has the same experience though, there must be an arbitrary factor as well. As the situation seems to be the same even after a hard reset, the arbitrary factor should be somewhere hidden in the hardware.
If noone wants to follow my idea - no problem. I myself would be interested in the outcome if my watch was failing to sync. Unfortunately all my Suunto’s sync just fine…

[ortles]

@Egika

Thanks for explaining! I am unsure to do that even though the watch should be built to work under more ‚extreme‘ temperatures as well so there should be no risk of damage.

I have in mind that @Charles said that they have found an issue with the bluetooth unit.

Hope we get some more information about that soon.

[pavel.samokha]

Well, I can’t speak on behalf of the company, but really sorry for all who experienced the issue and fully understand your frustration. Please have a bit more patience, issue is being worked on.

[denis_barberot]

@Charles thanks for your feedback. I followed the process you shared. The Race watch is sent to Suunto Finland for Warranty. lets’ see how it goes in the common days

[ortles]

@denis_barberot

Keep us posted!

A little status update from my side:

It has something to do with the amount of data which is to be transferred (maybe with the use of gps as well, but this might be not specific insofar). Here, small amounts get through, larger amounts fail constantly:

I could sync 2 gym units of 90 mins. (standard sports mode, no gps data recorded).

I couldn’t sync running unit of 60 mins., no matter what I tried, unpair / pair etc. (custom sports mode, gps data recorded).

The watches seem to behave totally different, obviously I got one of the worse (it can get much better, but it could get even worse).

[SuperFlo75]

@ortles some hours ago, another guy posted that he thinks it might depend on syncing workouts with or without gps data

[ortles]

@SuperFlo75

Yes, I remember, it was @Pazfet.

It can be related specifically to the recording of gps data. Or it might be only the point that there‘s more data recorded (and insofar not specifically related to the use of gps).

[halajos]

@ortles my 4-hour runs with best GPS setting sync just fine with my Race.

[laurent92m]

Hello all

Received few minutes ago from Suunto Support by email (15May 24):

"This issue should be resolved within this month.
I apologize for the hassle caused and I appreciate your attention to this matter. We have received multiple feedback regarding the Suunto app."

[pavel.samokha]

I need a couple volunteers who experience the issue now, please contact me in DM

[pavel.samokha]

OK, where are all the complaining people when I need you to help us fix the issue?

Thanks for everyone contacted, have enough volunteers now

[Mff73]

@pavel-samokha
I don’t have issues, do you need a placebo tester or non regression one?

[freeheeler]

@pavel-samokha
problem auto-solved?

[dulko79]

@Mff73 placebo tester best job ever

[sartoric]

@pavel-samokha
I had the issue, but intermittently.
Unfortunately (or luckily ) the latest activities sync flawlessly

[tyj14]

@pavel-samokha not sure how to DM, I will volunteer