Unable to connect / sync vertical with suunto app since last update

[laurent92m]

Hello all

Received few minutes ago from Suunto Support by email (15May 24):

"This issue should be resolved within this month.
I apologize for the hassle caused and I appreciate your attention to this matter. We have received multiple feedback regarding the Suunto app."

[pavel.samokha]

I need a couple volunteers who experience the issue now, please contact me in DM

[pavel.samokha]

OK, where are all the complaining people when I need you to help us fix the issue?

Thanks for everyone contacted, have enough volunteers now

[Mff73]

@pavel-samokha
I don’t have issues, do you need a placebo tester or non regression one?

[freeheeler]

@pavel-samokha
problem auto-solved?

[dulko79]

@Mff73 placebo tester best job ever

[sartoric]

@pavel-samokha
I had the issue, but intermittently.
Unfortunately (or luckily ) the latest activities sync flawlessly

[tyj14]

@pavel-samokha not sure how to DM, I will volunteer

[ortles]

Just to clarify: I offered my help as well.

It’s easy and doesn’t hurt, the more with issues take part, the better it is, I guess

[ortles]

@tyj14

You can click on user name, then you view the user profile. If you click on the three dots there you can choose ‚start chat with‘ and then you can write a personal message.

[ortles]

Very funny guys, but this has nothing to do with an imagined problem which can be solved by placebos.

[Pazfet]

@pavel-samokha well, I would volunteer, but I have other life than following 24/7 this forum
Just finished 1,5h bike ride, and needed to reboot watch and repair bt to get the sync.

[pavel.samokha]

@Pazfet

@sartoric The same to you

We have enough volunteers now. Thanks everyone willing to reach out. Stay tuned!

[Mff73]

@ortles said in Unable to connect / sync vertical with suunto app since last update:

Very funny guys, but this has nothing to do with an imagined problem which can be solved by placebos.

i didn’t say that the problem is a fake one, i used this analogy to express myself (maybe wrongly) that i am ready to test any testing FW (so not a placebo ok), but as a bug-free user and help validating that this testing FW doesn’t create side effects.
placebo may not be the right word, as theorically it would have been like testing a “fake” FW and see if issue is still there for people who already have issues.
Sorry for the wrong funny words i used.

PS : i installed yesterday this testing FW on my watch, and i don’t experience new issues than before for now.

[Dimitrios Kanellopoulos]

We are working on the fix and some news should come in today

[freeheeler]

@Mff73
I understood you well

@Dimitrios-Kanellopoulos
awesome news and another proof that Suunto listens and cares

[ortles]

@Mff73

Ah OK, a misunderstanding from my side, thanks for clarifying!

First results are promising, I will check out everything this evening with a little running unit.

[Mff73]

@ortles said in Unable to connect / sync vertical with suunto app since last update:

First results are promising, I will check out everything this evening with a little running unit.

fingers crossed on my side that “your” issues are not transfered to my “formerly bug free watch” 🥳

[ortles]

@Mff73

With all due caution, after today’s workout with vertical my mood is very positive, so I don‘t think you have to worry about that 🥳

[Mff73]

@ortles
Still bug free for me today as well after 1h run yesterday.