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Unable to connect / sync vertical with suunto app since last update

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  • T Offline
    tyj14 @pavel.samokha
    last edited by 15 May 2024, 18:38

    @pavel-samokha not sure how to DM, I will volunteer

    O 1 Reply Last reply 15 May 2024, 18:45 Reply Quote 2
    • O Offline
      ortles Silver Members
      last edited by ortles 15 May 2024, 18:42

      Just to clarify: I offered my help as well.

      It’s easy and doesn’t hurt, the more with issues take part, the better it is, I guess 👍

      1 Reply Last reply Reply Quote 3
      • O Offline
        ortles Silver Members @tyj14
        last edited by 15 May 2024, 18:45

        @tyj14

        You can click on user name, then you view the user profile. If you click on the three dots there you can choose ‚start chat with‘ and then you can write a personal message.

        1 Reply Last reply Reply Quote 1
        • O Offline
          ortles Silver Members
          last edited by ortles 15 May 2024, 18:53

          Very funny guys, but this has nothing to do with an imagined problem which can be solved by placebos.

          M 1 Reply Last reply 16 May 2024, 09:57 Reply Quote 0
          • P Offline
            Pazfet @pavel.samokha
            last edited by 15 May 2024, 20:21

            @pavel-samokha well, I would volunteer, but I have other life than following 24/7 this forum 😉
            Just finished 1,5h bike ride, and needed to reboot watch and repair bt to get the sync.

            Suunto Race, Suunto Vertical
            Polar Grit X Pro
            Garmin Fenix 6x Pro
            Polar Grit X, Polar Vantage M
            Garmin Fenix 3HR, Garmin vivosmart
            Polar M400
            Suunto Ambit 2S, Suunto Ambit 2, Suunto Ambit
            Suunto Elementum Terra, Suunto Core, Suunto T6d
            Polar RS200

            P 1 Reply Last reply 16 May 2024, 06:51 Reply Quote 0
            • P Offline
              pavel.samokha @Pazfet
              last edited by 16 May 2024, 06:51

              @Pazfet

              greta-how-dare-you.gif

              @sartoric The same to you 🙂

              We have enough volunteers now. Thanks everyone willing to reach out. Stay tuned!

              Opinions expressed are solely my own and do not express the views or opinions of my employer

              1 Reply Last reply Reply Quote 5
              • M Offline
                Mff73 @ortles
                last edited by 16 May 2024, 09:57

                @ortles said in Unable to connect / sync vertical with suunto app since last update:

                Very funny guys, but this has nothing to do with an imagined problem which can be solved by placebos.

                i didn’t say that the problem is a fake one, i used this analogy to express myself (maybe wrongly) that i am ready to test any testing FW (so not a placebo ok), but as a bug-free user and help validating that this testing FW doesn’t create side effects.
                placebo may not be the right word, as theorically it would have been like testing a “fake” FW and see if issue is still there for people who already have issues.
                Sorry for the wrong funny words i used.

                PS : i installed yesterday this testing FW on my watch, and i don’t experience new issues than before for now.

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                F O 2 Replies Last reply 16 May 2024, 10:11 Reply Quote 4
                • D Offline
                  Dimitrios Kanellopoulos Community Manager
                  last edited by 16 May 2024, 10:04

                  We are working on the fix and some news should come in today

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  1 Reply Last reply Reply Quote 10
                  • F Offline
                    freeheeler @Mff73
                    last edited by 16 May 2024, 10:11

                    @Mff73
                    I understood you well 🙂 👍

                    @Dimitrios-Kanellopoulos
                    awesome news and another proof that Suunto listens and cares 😍

                    living sideways

                    1 Reply Last reply Reply Quote 1
                    • O Offline
                      ortles Silver Members @Mff73
                      last edited by 16 May 2024, 11:55

                      @Mff73

                      Ah OK, a misunderstanding from my side, thanks for clarifying! 👍

                      First results are promising, I will check out everything this evening with a little running unit.

                      M 1 Reply Last reply 16 May 2024, 12:04 Reply Quote 3
                      • M Offline
                        Mff73 @ortles
                        last edited by 16 May 2024, 12:04

                        @ortles said in Unable to connect / sync vertical with suunto app since last update:

                        First results are promising, I will check out everything this evening with a little running unit.

                        fingers crossed on my side that “your” issues are not transfered to my “formerly bug free watch” 🥳

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        O 1 Reply Last reply 16 May 2024, 19:09 Reply Quote 5
                        • O Offline
                          ortles Silver Members @Mff73
                          last edited by 16 May 2024, 19:09

                          @Mff73

                          With all due caution, after today’s workout with vertical my mood is very positive, so I don‘t think you have to worry about that 👍🥳

                          M 1 Reply Last reply 17 May 2024, 05:42 Reply Quote 1
                          • M Offline
                            Mff73 @ortles
                            last edited by 17 May 2024, 05:42

                            @ortles
                            Still bug free for me today as well after 1h run yesterday.

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                            Suunto Vertical all black
                            Wife : S9PP
                            SA: Always the latest beta :)
                            Android 13, Galaxy S205G

                            1 Reply Last reply Reply Quote 2
                            • L Offline
                              Lukáš Blažek @ortles
                              last edited by 17 May 2024, 07:53

                              @ortles Hello, a small upgrade from my side - my watch is on its way today from the local Suunto service directly to Finland 🙈

                              Suunto Core All Black
                              Suunto 5 All Black
                              Suunto Race Titanium Charcoal

                              M 1 Reply Last reply 17 May 2024, 08:11 Reply Quote 1
                              • M Offline
                                Mff73 @Lukáš Blažek
                                last edited by 17 May 2024, 08:11

                                @Lukáš-Blažek
                                keep us updated if you will receive a new watch or your previous one with testing FW in it 🙂 (which i doubt).

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                Suunto Vertical all black
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android 13, Galaxy S205G

                                1 Reply Last reply Reply Quote 1
                                • S Offline
                                  sartoric Moderator
                                  last edited by 17 May 2024, 09:01

                                  You’ve probably already seen THIS

                                  SVTS - 2.40.38
                                  SSSWHR BARO Amber - 2.8.32
                                  Samsung A5 2016 - Android 7.0
                                  Samsung A33 2022 - Android 14 - One UI 6.1
                                  Suunto App Android 5.4.5 beta
                                  Suunto App IOs 2.47.1 (19846) beta on MBP M1

                                  L 1 Reply Last reply 17 May 2024, 09:43 Reply Quote 0
                                  • L Offline
                                    Lukáš Blažek @sartoric
                                    last edited by Lukáš Blažek 17 May 2024, 09:43

                                    @sartoric yes, I just talked to the service - before they send the watch to Finland, they will first try to upload the 2.33.16 beta (they already have it too) if the bug is solved, they will return it to me and they will not go to Helsinki 😉

                                    Suunto Core All Black
                                    Suunto 5 All Black
                                    Suunto Race Titanium Charcoal

                                    1 Reply Last reply Reply Quote 0
                                    • P pavel.samokha locked this topic on 17 May 2024, 11:49
                                    • P Offline
                                      pavel.samokha
                                      last edited by 17 May 2024, 11:49

                                      Let’s continue discussion in the https://forum.suunto.com/topic/10753/beta-firmware-for-sync-issues-2-33-16

                                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                                      1 Reply Last reply Reply Quote 0
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