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Solar no longer works

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  • G Offline
    gone troppo Bronze Member
    last edited by 9 Jun 2024, 05:23

    Hi I have had my suunto vertical since it was released and has been absolutely flawless and excellent product. Today I noticed that the solar is no longer working unfortunately?? I don’t want to send it back as I use the watch everyday and solar is not a deal breaker but if there is any ideas how I could get it to work myself would be great ? I’m afraid to do any resets as it will likely delete my V02max and all my hr zone and other data I have in the watch will it not ?

    Thanks

    S 1 Reply Last reply 9 Jun 2024, 05:30 Reply Quote 0
    • S Offline
      surfboomerang @gone troppo
      last edited by 9 Jun 2024, 05:30

      @gone-troppo Can you elaborate a bit more on “is no longer working”?
      Is your battery level >95%? Then solar is never working.

      Suunto Vertical Titanium Solar
      OnePlus Nord 4

      G 1 Reply Last reply 9 Jun 2024, 05:33 Reply Quote 0
      • G Offline
        gone troppo Bronze Member @surfboomerang
        last edited by 9 Jun 2024, 05:33

        @surfboomerang hi nope the battery is on 20% the little solar icon no longer lights up and the solar bars on the watchface no longer go up when in the sun that’s what made me notice it today in full sun

        S 1 Reply Last reply 9 Jun 2024, 05:38 Reply Quote 1
        • S Offline
          surfboomerang @gone troppo
          last edited by 9 Jun 2024, 05:38

          @gone-troppo Did you do a soft-reset of the watch? If so, then I think it’s best to contact Suunto support.

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          G 1 Reply Last reply 9 Jun 2024, 06:24 Reply Quote 1
          • G Offline
            gone troppo Bronze Member @surfboomerang
            last edited by gone troppo 6 Sept 2024, 06:33 9 Jun 2024, 06:24

            @surfboomerang hey mate no I I have never done a soft reset on the watch guess I will try that.

            Edit so I did soft reset and the solar bars on the watch face were fixed it shows that it has been getting solar charge however on the top right of the watch face when I select the solar icon it doesn’t light up to show it’s charging however the bars at bottom of watch were going up. Weird anyway I think the solar is working despite this one not lighting up

            T 1 Reply Last reply 9 Jun 2024, 22:29 Reply Quote 0
            • T Offline
              Tami999 Silver Members @gone troppo
              last edited by 9 Jun 2024, 22:29

              @gone-troppo said in Solar no longer works:

              @surfboomerang hey mate no I I have never done a soft reset on the watch guess I will try that.

              Edit so I did soft reset and the solar bars on the watch face were fixed it shows that it has been getting solar charge however on the top right of the watch face when I select the solar icon it doesn’t light up to show it’s charging however the bars at bottom of watch were going up. Weird anyway I think the solar is working despite this one not lighting up

              Soft reset (turn off, turn on device) is always first thing to do with a problems 🙂
              Seems like it works now. You could leave watch in full sun for a few hours (which is not much recommended by Suunto) to see if You gain 1% of battery. (Should get like 1%/2h but it strong depends on lighting, weather, angle). I sometimes leave watch on full sun and gain 1-2% (when taking nap, cooking or something). I found that with very big sun i get like 1%/2h sometimes more.

              G 1 Reply Last reply 10 Jun 2024, 01:58 Reply Quote 0
              • G Offline
                gone troppo Bronze Member @Tami999
                last edited by 10 Jun 2024, 01:58

                @Tami999

                Nope it doesn’t work still, after I did the soft reset yesterday it “refreshed” the little bars at the bottom of the watch face however when out in the sun the solar thing on top right of screen that looks like a snowflake that doesn’t light up like it used to when going into sun.

                It’s not a deal breaker I will continue to use the watch a little disappointing that this feature failed after a year. The rest of the watch has been great.

                G 1 Reply Last reply 10 Jun 2024, 04:43 Reply Quote 0
                • G Offline
                  GiPFELKiND Silver Members @gone troppo
                  last edited by 10 Jun 2024, 04:43

                  @gone-troppo the solar sign change then when you direct put your Display in the sind. If you turn it in shadow or no direct sunlight there isnt the solar sign

                  If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                  G 1 Reply Last reply 11 Jun 2024, 02:38 Reply Quote 0
                  • G Offline
                    gone troppo Bronze Member @GiPFELKiND
                    last edited by 11 Jun 2024, 02:38

                    @GiPFELKiND

                    Seems only the little lightening bolt symbol inside the snowflake looking thing that represents solar charging lights up for a split second in the sun then dissapears. The bars down the bottom don’t change and when you go into solar im the menu it just says idle.

                    S 1 Reply Last reply 11 Jun 2024, 05:29 Reply Quote 0
                    • S Offline
                      SuperFlo75 Silver Members Bronze Member @gone troppo
                      last edited by 11 Jun 2024, 05:29

                      @gone-troppo This is not the normal behavior… I would contact the support

                      Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                      Suunto Wing
                      Suunto 9 Peak Pro Titanium (owns my wife now)
                      Suunto Spartan Ultra
                      SA iOS 2.43.0 (18473)
                      Instagram @superflo75

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