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    Media controls not working

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    • V Offline
      vlad86
      last edited by

      Have exactly the same problem now, though it used to work well before.
      Using Suunto 9 Peak Pro with Samsung Galaxy A52.

      pavel.samokhaP 1 Reply Last reply Reply Quote 0
      • pavel.samokhaP Offline
        pavel.samokha @vlad86
        last edited by

        @vlad86 have you tried to restart your phone and watch?

        Opinions expressed are solely my own and do not express the views or opinions of my employer

        V 1 Reply Last reply Reply Quote 1
        • V Offline
          VladoD @pavel.samokha
          last edited by

          @pavel-samokha great hint. 👍 I had the same issue. Restarting both my SR and Sony Xperia 5iii helped to solve it. Now I’m able to control music via SR again.

          M 1 Reply Last reply Reply Quote 0
          • M Offline
            maszop Bronze Member @VladoD
            last edited by

            @VladoD It’s some kind of problem with music permissions on your phone.
            I guess this problem started after one of the SuuntoApp or Android updates.
            Restoring these settings for SuuntoApp or restarting the phone helps.

            1 Reply Last reply Reply Quote 3
            • gontzalffG Offline
              gontzalff @verocoboc
              last edited by

              @verocoboc said in Media controls not working:

              I’m having problems with my media controls since the last update. I can see what’s playing, but I can’t use the controls neither with the touch screen nor with the buttons. I already tried unparing my watch and paring it again. Anyone has the same problem?

              Mismo problema

              1 Reply Last reply Reply Quote 0
              • V Offline
                verocoboc @pavel.samokha
                last edited by

                @pavel-samokha Samsung Galaxy S22 Ultra

                1 Reply Last reply Reply Quote 0
                • Michaël POINTEAUM Offline
                  Michaël POINTEAU
                  last edited by

                  Same problem here. I thought the other day I had understood why it was greyed… But it’s actually apparently not the only factor.

                  For sure one factor: you can’t have your watch in “Eco” mode.

                  But for few days now I can’t control media anymore even without that the ECO mode active.

                  Fenr1rF Michaël POINTEAUM 2 Replies Last reply Reply Quote 0
                  • Fenr1rF Offline
                    Fenr1r @Michaël POINTEAU
                    last edited by

                    @Michaël-POINTEAU Perhaps https://forum.suunto.com/post/145481

                    1 Reply Last reply Reply Quote 0
                    • Michaël POINTEAUM Offline
                      Michaël POINTEAU @Michaël POINTEAU
                      last edited by

                      @Michaël-POINTEAU said in Media controls not working:

                      Same problem here. I thought the other day I had understood why it was greyed… But it’s actually apparently not the only factor.

                      For sure one factor: you can’t have your watch in “Eco” mode.

                      But for few days now I can’t control media anymore even without that the ECO mode active.

                      A phone (Samsung S23) restart has fixed the situation this morning for me.

                      1 Reply Last reply Reply Quote 0
                      • A Offline
                        aus95
                        last edited by

                        I’ve noticed the same issue several times, I agree that it’s something related to the app (I’m on Android with a pixel 7).

                        For what it’s worth, the fastest work-around I’ve found is to long press on the Suunto app to bring up it’s system options, select app info and then force stop the app and re-open it. That seems to resolve the issue and takes less time than restarting your phone.

                        Stefano M64S Michaël POINTEAUM 2 Replies Last reply Reply Quote 3
                        • Stefano M64S Offline
                          Stefano M64 Silver Members @aus95
                          last edited by

                          @aus95 thank you a lot, that worked for me!

                          Suunto Vector . Vector HR . Core . Race & Race S

                          1 Reply Last reply Reply Quote 0
                          • Michaël POINTEAUM Offline
                            Michaël POINTEAU @aus95
                            last edited by Michaël POINTEAU

                            @aus95 thank you !!! Just tested. It worked for me too.

                            1 Reply Last reply Reply Quote 0
                            • Spyros MichaloS Offline
                              Spyros Michalo
                              last edited by

                              hello, i had the same issue, race model, samsung phone.
                              long tap app-> info -> permissions (calls, notifications, camera…media control)

                              1 Reply Last reply Reply Quote 0
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