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Software update 2.39.20 (2024 Q4)

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  • B Offline
    BrunoH Gold Members @SamuelP
    last edited by 28 Dec 2024, 12:53

    @Samuel-Pirttikangas I downgraded to the previous SW and the wifi started working immediately.

    Compasses: M-311, A-10, SK-7
    Diving: Finnlight Navy 90, Vyper
    Sports: Metron, S7, S9B and Vertical

    1 Reply Last reply Reply Quote 4
    • C Offline
      claenn @Etienne_72
      last edited by 29 Dec 2024, 09:56

      @Etienne_72

      https://forum.suunto.com/post/159390

      1 Reply Last reply Reply Quote 0
      • I Offline
        inkognito Platinum Member
        last edited by 29 Dec 2024, 11:18

        Is there any reason why the original point of the ruler is no longer updated as you move?

        E.g. I use ruler to measure distance from my location (let’s call it point A) to point B. When I move, it still shows the original A-B distance: the starting point (A) is no longer updated. It used to always show distance from the current location in previous firmware…

        1000032622.jpg

        SV: fingers crossed :D
        S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
        Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
        Despite some pretty bad luck, I still love Suunto!

        1 Reply Last reply Reply Quote 0
        • V Online
          VoiGAS Silver Members
          last edited by 29 Dec 2024, 13:29

          To report something positive, the GPS accuracy improved a lot on my Race S. Drift is gone, it shows now when I changed the boardwalk. Also less wobbly. Well done 👍


          Race S
          Ambit3 Vertical

          T 1 Reply Last reply 29 Dec 2024, 18:21 Reply Quote 2
          • T Offline
            thanasis Bronze Member @VoiGAS
            last edited by 29 Dec 2024, 18:21

            @VoiGAS said in Software update 2.39.20 (2024 Q4):

            To report something positive, the GPS accuracy improved a lot on my Race S. Drift is gone, it shows now when I changed the boardwalk. Also less wobbly. Well done 👍

            I can confirm the gps accuracy improvement which is exceptional !
            Also the battery in my vertical is now really great . After 12hours of wearing it today and 1.5hours of activities it is 99% … that’s impressive as well

            1 Reply Last reply Reply Quote 3
            • K Offline
              Kramble @sebchastang
              last edited by 29 Dec 2024, 21:59

              @sebchastang said in Software update 2.39.20 (2024 Q4):

              @BrunoH I have also observed that sometimes even after self-repair the control panel fails again to display correctly.
              I still don’t know what causes this broken display.

              I ).
              @Dimitrios-Kanellopoulos

              When I have the control panel bug I solved it repeatedly with this pattern :

              1. control panel with long press bottom button shortcut => BUG
              2. back to watchface
              3. press middle button shortcut (for me it’s chrono)
              4. back to watchface
              5. control panel with long pressbottom button shortcut => OK, bug is gone

              Ambit 3 peak saphir
              Spartan Ultra (sold)
              S7 graphite copper
              S9 peak all black
              Vertical titanium green forest
              Wings

              B S 2 Replies Last reply 30 Dec 2024, 06:33 Reply Quote 0
              • B Offline
                BrunoH Gold Members @Kramble
                last edited by BrunoH 30 Dec 2024, 06:33

                @Kramble thanks but I’d say this workaround is irrelevant since other showstopper bugs emerged. My Vertical lost wifi connectivity and thus couldn’t load new maps. I had to downgrade.

                Compasses: M-311, A-10, SK-7
                Diving: Finnlight Navy 90, Vyper
                Sports: Metron, S7, S9B and Vertical

                1 Reply Last reply Reply Quote 0
                • S Offline
                  sebchastang Silver Members @Kramble
                  last edited by 30 Dec 2024, 08:10

                  @Kramble Thanks for this new workaround!
                  Since I switched “control panel” access from bottom button shortcut to pinned widget (middle button short press), I have not seen the broken display anymore. Nevertheless I expect a fix in next firmware update.

                  Suunto Vertical
                  Suunto Traverse

                  1 Reply Last reply Reply Quote 0
                  • S sartoric referenced this topic on 30 Dec 2024, 10:13
                  • B Offline
                    burningwipf
                    last edited by 30 Dec 2024, 11:38

                    I just got a new Race S for Christmas, and now I registered to add another case where the OHR stops working from time to time.
                    It installed the 2.39.20 update on Christmas Eve, and since then, I had to restart my watch once or twice a day every day, because the sensor stops working.

                    Unfortunately I can’t roll back to 2.37.48, because it was shipped with 2.35.36, and I don’t know how to go to an intermediate version.

                    K 1 Reply Last reply 31 Dec 2024, 15:00 Reply Quote 1
                    • L Offline
                      larrybbaker
                      last edited by 30 Dec 2024, 13:41

                      I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

                      SV Solar
                      iPhone 16 Pro

                      B T 2 Replies Last reply 30 Dec 2024, 14:29 Reply Quote 4
                      • B Offline
                        Brad_Olwin Moderator @larrybbaker
                        last edited by 30 Dec 2024, 14:29

                        @larrybbaker said in Software update 2.39.20 (2024 Q4):

                        I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

                        This is something to do with your network or downloads. I downloaded three new maps for SV Solar last night with no issues.Perform a soft reset first, if that does not work then delete and reconnect your network and then try deleting or adding maps.

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                        L 2 Replies Last reply 30 Dec 2024, 15:54 Reply Quote 0
                        • T Offline
                          thanasis Bronze Member @larrybbaker
                          last edited by 30 Dec 2024, 14:51

                          @larrybbaker said in Software update 2.39.20 (2024 Q4):

                          I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

                          i have no issues on that front… strange

                          1 Reply Last reply Reply Quote 0
                          • L Offline
                            larrybbaker @Brad_Olwin
                            last edited by larrybbaker 30 Dec 2024, 15:54

                            @Brad_Olwin Thanks @Brad_Olwin I did the soft reset with no change - I did not try deleting the networks and re-adding them (did not see your suggestion). I downgraded the firmware - added the new map with no issues and then upgraded the FW again.

                            SV Solar
                            iPhone 16 Pro

                            T 1 Reply Last reply 30 Dec 2024, 16:06 Reply Quote 2
                            • T Offline
                              thanasis Bronze Member @larrybbaker
                              last edited by 30 Dec 2024, 16:06

                              @larrybbaker I replicated it by the following :

                              Added a second WiFi
                              Connected the watch to charger
                              Added a map to be downloaded
                              The watch says the WiFi cannot be reached
                              Deleted the WiFi
                              Adding the WiFi fails

                              L 1 Reply Last reply 30 Dec 2024, 16:12 Reply Quote 4
                              • L Offline
                                larrybbaker @thanasis
                                last edited by 30 Dec 2024, 16:12

                                @thanasis confirmed thank you - I deleted my wifi settings and now cannot add them back - multiple tries soft reset of watch and killing/relaunching the app. IOS latest Beta. Watch on latest FW.

                                @Brad_Olwin

                                SV Solar
                                iPhone 16 Pro

                                T S 2 Replies Last reply 30 Dec 2024, 16:14 Reply Quote 3
                                • T Offline
                                  thanasis Bronze Member @larrybbaker
                                  last edited by 30 Dec 2024, 16:14

                                  @larrybbaker unfortunately you are right … it’s now impossible to add a WiFi

                                  1 Reply Last reply Reply Quote 4
                                  • L Offline
                                    larrybbaker @Brad_Olwin
                                    last edited by 30 Dec 2024, 16:21

                                    @Brad_Olwin I just submitted logs for this issue - if needed.

                                    SV Solar
                                    iPhone 16 Pro

                                    B 1 Reply Last reply 30 Dec 2024, 16:23 Reply Quote 2
                                    • B Offline
                                      Brad_Olwin Moderator @larrybbaker
                                      last edited by Brad_Olwin 30 Dec 2024, 16:23

                                      @larrybbaker Can you PM me the email you use for SA and the time/date logs sent. I will attempt to replicate, which seems likely and file a bug report. Please include time zone!

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      1 Reply Last reply Reply Quote 2
                                      • S Offline
                                        SamuelP Bronze Member @larrybbaker
                                        last edited by 30 Dec 2024, 16:47

                                        @larrybbaker Same for me with vertical. I did try everything. Restarting watch, restarting phone, killing app, 3 different wifi(even restarted all 3 wifi routers also😅), nothing works. Seems like the only way to make it work would be to downgrade like you and @BrunoH did. Hope for hotfix soon!

                                        1 Reply Last reply Reply Quote 5
                                        • K Offline
                                          karlamei @burningwipf
                                          last edited by 31 Dec 2024, 15:00

                                          @burningwipf I’m in the same boat. Contemplating returning this brick. If HR stops every few days, what’s the point of wearing it? And it sounds like this is an old bug that has re-emerged. I’m reverting back to the shipping software in hopes that at least HR is better.

                                          C 1 Reply Last reply 1 Jan 2025, 12:05 Reply Quote 4
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