Software update 2.39.20 (2024 Q4)

Danny poleg

@GiPFELKiND said in Software update 2.39.20 (2024 Q4):

downgrade

@GiPFELKiND said in Software update 2.39.20 (2024 Q4):

downgrade

A little secret is that I provide technical support for Suunto watches in Israel and I know how to perform the procedure. I don’t want someone private to perform the procedure and potentially damage the warranty on the watch.
I have several customers who are still suffering from the problem.
Because of the New Year’s holiday, I rely on the forum for updates.
@Dimitrios-Kanellopoulos
Thank you, we will wait for Dimitrios to provide a detailed response with a version number.

pavel.samokha

@SuuntoZec it’s known that the issue also affects some Race S devices and the fix is under development

Brad_Olwin

@SuuntoZec said in Software update 2.39.20 (2024 Q4):

@MiniForklift
I also had issues with charging my Race S, as well as with sleep tracking and OHR, until I downgraded the OS.

This did not affect my Race S as I have no OHR or sleep tracing problems and did not with testing firmware.

kaje_tan

@Etienne_72 sorry for late response - Christmas time and as I fixed my case I wasn’t tracking forum.
You go to Control Panel > Settings > General > About > go all way down and hold few seconds down button > secret menu pops up and you can select ‘Select OTA pkg’ I had three versions on my watch. Good luck!

sergey7

@Chris-Stevenson +1 - Having the same problem with HR and sleep tracking! I thought it was just me any recommended resolution please? Thank you.

Etienne_72

@kaje_tan Thank you! Now everything works fine again and I turned off the automatic update. Will just follow the thread for now and see what happens.

pomah86

@sergey7

Downgrade the firmware, see 1 post above yours

Highlands

@kaje_tan Does this procedure revert the watch to their factory settings?

Brad_Olwin

@Highlands No it does not. The same as updating firmware.

SamuelP

Anyone else having problem connecting vertical to wifi since last update? I wanted to download one map today for my trip but i could not connect to my home wifi, the one i have always used without any problems since i bought my vertical in july 2023.
I also tried to connect to my phones hotspot but i get the same message in the app.
I have searched the forum for this topic and tried everything but it just doesnt connect to any wifi.

Have to do my trip without maps now

BrunoH

@Samuel-Pirttikangas The same problem here with my Vertical. Map didn’t start downloading so I removed the wifi connection. Now the new connection fails just like yours.

Ecki D.

@kaje_tan said in Software update 2.39.20 (2024 Q4):

@Etienne_72 sorry for late response - Christmas time and as I fixed my case I wasn’t tracking forum.
You go to Control Panel > Settings > General > About > go all way down and hold few seconds down button > secret menu pops up and you can select ‘Select OTA pkg’ I had three versions on my watch. Good luck!

Great! Now I have a Snow White Christmas Tree and OHR works as before
Now just snow outside is missing

BrunoH

@Samuel-Pirttikangas I downgraded to the previous SW and the wifi started working immediately.

claenn

@Etienne_72

https://forum.suunto.com/post/159390

inkognito

Is there any reason why the original point of the ruler is no longer updated as you move?

E.g. I use ruler to measure distance from my location (let’s call it point A) to point B. When I move, it still shows the original A-B distance: the starting point (A) is no longer updated. It used to always show distance from the current location in previous firmware…

VoiGAS

To report something positive, the GPS accuracy improved a lot on my Race S. Drift is gone, it shows now when I changed the boardwalk. Also less wobbly. Well done

thanasis

@VoiGAS said in Software update 2.39.20 (2024 Q4):

To report something positive, the GPS accuracy improved a lot on my Race S. Drift is gone, it shows now when I changed the boardwalk. Also less wobbly. Well done

I can confirm the gps accuracy improvement which is exceptional !
Also the battery in my vertical is now really great . After 12hours of wearing it today and 1.5hours of activities it is 99% … that’s impressive as well

Kramble

@sebchastang said in Software update 2.39.20 (2024 Q4):

@BrunoH I have also observed that sometimes even after self-repair the control panel fails again to display correctly.
I still don’t know what causes this broken display.

I ).
@Dimitrios-Kanellopoulos

When I have the control panel bug I solved it repeatedly with this pattern :

control panel with long press bottom button shortcut => BUG
back to watchface
press middle button shortcut (for me it’s chrono)
back to watchface
control panel with long pressbottom button shortcut => OK, bug is gone

BrunoH

@Kramble thanks but I’d say this workaround is irrelevant since other showstopper bugs emerged. My Vertical lost wifi connectivity and thus couldn’t load new maps. I had to downgrade.

sebchastang

@Kramble Thanks for this new workaround!
Since I switched “control panel” access from bottom button shortcut to pinned widget (middle button short press), I have not seen the broken display anymore. Nevertheless I expect a fix in next firmware update.