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    Software update 2.39.20 (2024 Q4)

    Scheduled Pinned Locked Moved Watches
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    • sebchastangS Offline
      sebchastang Silver Members @BrunoH
      last edited by

      @BrunoH I have also observed that sometimes even after self-repair the control panel fails again to display correctly.
      I still don’t know what causes this broken display.

      I agree with you @BrunoH, this is not as critical as the OHR issue, but I would still appreciate a fix.

      I decided to switch access to control panel from bottom or up button to middle button (pinned widget). No display issue so far.

      Maybe rendering a widget via bottom or upper buttons differs from rendering a widget via the middle button (pinned widget).
      Buttons shortcuts can be configured to access a functionality (flashlight, alarm clock, do not disturb, …) or a widget. Middle button can be configured to access a pinned widget only (not a functionality).

      Maybe I am wrong. I don’t know. But I share my experience if it can help Suunto to identify the cause of the issue.

      Suunto Vertical
      Suunto Traverse

      BrunoHB K 2 Replies Last reply Reply Quote 1
      • BrunoHB Offline
        BrunoH Gold Members @sebchastang
        last edited by

        @sebchastang thanks for the tip, this workaround works!

        Maybe I am imagining things but it is like there’s a delay before the carousel appears.

        Compasses: M-311, A-10, SK-7
        Diving: Finnlight Navy 90, Vyper
        Sports: Metron, S7, S9B and Vertical

        sebchastangS 1 Reply Last reply Reply Quote 0
        • pilleusP Offline
          pilleus
          last edited by pilleus

          8 days ago I updated my S9PP and SV. S9PP I use for sleep tracking and as daily watch. Until today in the morning without the problems caused by the update.

          In the morning I stood up at 04:54 h and went back to bed at 04:57 h. The heart rate in Suunto app shows a short peak and at the moment it goes down the measuring stopped. No heart rate, no sleep tracking for the sleep until 07:45 h.

          I reinstalled the last working firmware stored in the watch to be sure things will work as expected. 🔙

          https://www.instagram.com/moves.are.life/
          Suunto Vertical Black Lime
          Suunto 9 Peak Pro Black
          Suunto Spartan Ultra Stealth Titanium

          1 Reply Last reply Reply Quote 3
          • sebchastangS Offline
            sebchastang Silver Members @BrunoH
            last edited by

            @BrunoH This is not your imagination 🙂
            I also noticed a “2-step” loading of the control panel widget. Top of the widget is loaded first (battery %, date), then the bottom part (menu) is loaded after a short delay.
            I have also noticed this delay while loading the logbook display that I used to set as pinned widget. The weekday vertical bars were loaded, then came the filling of these bars (according to your training) after a short delay.

            Suunto Vertical
            Suunto Traverse

            1 Reply Last reply Reply Quote 1
            • t-DoxT Offline
              t-Dox @wakarimasen
              last edited by

              @wakarimasen said in Software update 2.39.20 (2024 Q4):

              @t-Dox said in Software update 2.39.20 (2024 Q4):

              @wakarimasen said in Software update 2.39.20 (2024 Q4):

              @Dimitrios-Kanellopoulos No worries - these things happen. Mistakes in surgery (for example) and issues with new firmware affecting the HRM on a watch that is used for non-professional sports activities, are quite clearly different things 🙂

              I don’t quite understand the connection with surgical errors… but as a software developer, I can only agree that errors in our industry can happen and that it’s not always the developers’ fault. Often what’s missing is testing and review work that should be done after development but that, either to cut costs or to stay on schedule, isn’t done.

              Some mistakes are more important than others 😜

              that for sure, but in surgery the same procedures have been practiced for years, it is a much more repetitive job, there are always more people (and eyes) involved in the same operation (anesthetist, surgeon, nurses…) and it is much more difficult to make a mistake. For this reason it seems to me a bit of a risky comparison. In software there is a constant evolution, new libraries and frameworks every year and usually the developer works alone, so it is much easier to make mistakes

              Andrea
              9pp

              W 1 Reply Last reply Reply Quote 0
              • R Offline
                RoSko
                last edited by

                Hi there. Since there doesn’t seem to be a timetable of when the official return to the last Software Version will take place, is there a guide how to manually “downgrade” to 2.37.48?

                T 1 Reply Last reply Reply Quote 3
                • W Offline
                  wakarimasen Silver Members @t-Dox
                  last edited by wakarimasen

                  @t-Dox said in Software update 2.39.20 (2024 Q4):

                  @wakarimasen said in Software update 2.39.20 (2024 Q4):

                  @t-Dox said in Software update 2.39.20 (2024 Q4):

                  @wakarimasen said in Software update 2.39.20 (2024 Q4):

                  @Dimitrios-Kanellopoulos No worries - these things happen. Mistakes in surgery (for example) and issues with new firmware affecting the HRM on a watch that is used for non-professional sports activities, are quite clearly different things 🙂

                  I don’t quite understand the connection with surgical errors… but as a software developer, I can only agree that errors in our industry can happen and that it’s not always the developers’ fault. Often what’s missing is testing and review work that should be done after development but that, either to cut costs or to stay on schedule, isn’t done.

                  Some mistakes are more important than others 😜

                  that for sure, but in surgery the same procedures have been practiced for years, it is a much more repetitive job, there are always more people (and eyes) involved in the same operation (anesthetist, surgeon, nurses…) and it is much more difficult to make a mistake. For this reason it seems to me a bit of a risky comparison. In software there is a constant evolution, new libraries and frameworks every year and usually the developer works alone, so it is much easier to make mistakes

                  For sure - pick whichever analogy which suits you, that essentially sends the message that:

                  • worse things happen at sea
                  • there is no sense crying over spilt milk

                  Happy Christmas everyone 🙂

                  Suunto Race Titanium
                  Suunto Ambit3 Peak
                  Polar H10
                  Polar OH1

                  1 Reply Last reply Reply Quote 3
                  • Brad_OlwinB Brad_Olwin referenced this topic on
                  • T Offline
                    Triumph114 @RoSko
                    last edited by

                    @RoSko Yes, I found this :
                    https://forum.suunto.com/post/159082

                    T114

                    9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                    Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

                    R 1 Reply Last reply Reply Quote 0
                    • Александр ДаниленкоА Offline
                      Александр Даниленко
                      last edited by Александр Даниленко

                      BTW, apart from the bug with OHR, the S9PP has other bug or weird behaviour, which comes from old firmwares.

                      One of them - why does the watch turning of the screen even during the charging?
                      IMG_2453.jpeg

                      Also graphical bug with “Resources”.
                      And resources still doesn’t update automatically on many watchfaces. Some watchfaces are bugged. For example the “Race” one shows empty calories scale (not always, but most of the time). Same watch face cannot fit the word “Resources”, instead writting something like “Resour…”. Other watchfaces are also problematic. You cannot see HR on them (if you chose it from complications), once watch are locked.

                      And my favourite - bug in swimming, I wrote too many times about:
                      https://forum.suunto.com/topic/9533/swimming-problems-s9pp?_=1735054260795

                      Suunto Race S

                      1 Reply Last reply Reply Quote 1
                      • S Offline
                        SuuntoZec @pavel.samokha
                        last edited by

                        @pavel-samokha @Dimitrios-Kanellopoulos @Egika

                        Just to make sure:
                        The problems with the new release does not only happen the S9PP.

                        Race S (at least mine) are also impacted:

                        1. OHR stops working every few hours and needs a soft reset to restart.
                        2. Sleep tracking stopped working on the first night
                        3. And the settings of my Bluetooth devices (HRM + PWR) were changed

                        Bad/Inconsistent data being worse than no data, I downgraded to the previous software release until a fix is available. Everything has been working like a charm since then.

                        Looking forward the fix.

                        PS: Like others, I love Suunto for its design, deliberate simplicity, and reliability. Don’t change that.

                        pavel.samokhaP Maximilian MustermannM 2 Replies Last reply Reply Quote 2
                        • MiniForkliftM Offline
                          MiniForklift Platinum Member
                          last edited by

                          Charging the watch after this update is a real problem. When I plug the watch in nothing happens, this morning I had to do 4 or 5 soft resets and a couple of power on/off and it finally started charging. Usually nothing happens when you connect the charging cable, occasionally it shows the charging screen on the watch but the battery percentage doesn’t increase

                          It’s a real PITA is I’m honest, don’t know if this is a noted issue or just me ❓

                          SV Titanium Solar Forest

                          S 1 Reply Last reply Reply Quote 0
                          • peegeeP Offline
                            peegee @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos
                            I hear a lot of talk about the problems with the PP, but not so much about the race.
                            I’m having similar issues with my Race, my main issue is irregular sleep tracking, and in the last two nights I have no sleep tracking whatsoever!
                            I really don’t know what to do about it, it is really frustrating. I send the logs but would like a suggestion how to overcome the problem.

                            Been with a Suunto on my wrist since Ambit2
                            Currently alternating between Race titanium & Vertical titanium solar.
                            Would love a Vertical with amoled display.

                            Jan Van de VeldeJ Kurt68K 2 Replies Last reply Reply Quote 3
                            • Jan Van de VeldeJ Offline
                              Jan Van de Velde Bronze Member @peegee
                              last edited by

                              @peegee I have a similar issue on my Race S. Any suggestions are welcome!

                              VoiGASV RudelarisSRR 2 Replies Last reply Reply Quote 0
                              • VoiGASV Offline
                                VoiGAS Silver Members @Jan Van de Velde
                                last edited by

                                @Jan-Van-de-Velde Strange, no issues with my Race S. Daily Heartrate, Sleep Tracking and battery lifetime like before


                                Race S
                                Ambit3 Vertical

                                1 Reply Last reply Reply Quote 2
                                • R Offline
                                  RoSko @Triumph114
                                  last edited by

                                  @Triumph114 Thanks! That worked just fine!

                                  1 Reply Last reply Reply Quote 1
                                  • RudelarisSRR Offline
                                    RudelarisSR @Jan Van de Velde
                                    last edited by

                                    @Jan-Van-de-Velde said in Software update 2.39.20 (2024 Q4):

                                    @peegee I have a similar issue on my Race S. Any suggestions are welcome!

                                    Same here, my Race S does not register sleep tracking neither HR since firmware update. Hotfix will include update for Race S?

                                    Regards

                                    1 Reply Last reply Reply Quote 0
                                    • Kurt68K Offline
                                      Kurt68 @peegee
                                      last edited by

                                      @peegee With the Race, sleep tracking also stopped from one day to the next. Deactivating and reactivating sleep tracking solved the problem for me.

                                      1 Reply Last reply Reply Quote 2
                                      • Sergey BalbirS Offline
                                        Sergey Balbir @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos

                                        Hi and happy holidays,
                                        Do we have any ETA for the rollback?
                                        I got stuck without the old build on my watch. Can’t rollback manually 😞

                                        1 Reply Last reply Reply Quote 1
                                        • Ecki D.E Offline
                                          Ecki D. Bronze Member
                                          last edited by

                                          Sleeptracking stopped again tonight after 4:46h sleep. So did oxymeter. Only reboot fixed it.
                                          But now system menu is gone too. I use the bottom button as a shortcut like other do.
                                          At least I have a Christmas Tree 🎄☺️ as a watchface.

                                          To be honest, Suunto, please make it possible to BETA TEST your software before scheduling a release.

                                          I’m in the gov IT business and know how it feels when the head of a ministry suddenly comes out of the 📞. It took some time but we managed to not role out such obvious bugs for years now just by getting really hard nut software testers 🙏

                                          https://www.strava.com/athletes/37982563
                                          https://www.instagram.com/macdev

                                          Brad_OlwinB 1 Reply Last reply Reply Quote 1
                                          • Brad_OlwinB Offline
                                            Brad_Olwin Moderator @Ecki D.
                                            last edited by

                                            @Ecki-D Suunto does extensively beta test, if you read a few posts down you will find this issue was caused bt something else.

                                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                            1 Reply Last reply Reply Quote 0
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