Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Software update 2.39.20 (2024 Q4)

    Scheduled Pinned Locked Moved Watches
    648 Posts 166 Posters 84.0k Views 175 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • T Offline
      The_77 Silver Members
      last edited by The_77

      One more thing to note on the update nav wise - went out for another run today and now when you’re off-route the “tooth” switches between the off-route message and the usual info, when not in TBT nav.

      Which is lovely, but makes me wonder if the same could be applied to the new logic in TBT nav taking over the tooth. Is there any chance the nav changes can be expanded on in the change log notes? Just behaviour wise would be nice to know how it has definitely changed.

      Else I concur with it being useful as a SA notification about the issue for 9PP users, might help/have helped in the interim before something is pushed. I find the nav changes almost worth a daily soft reset though for trail running in unfamiliar terrain but there we go.

      Suunto Spartan Trainer Wrist HR / 9PP Refurb

      1 Reply Last reply Reply Quote 1
      • M Offline
        marwin @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos Thank you for the update! I just registered on to forum to +1 the HR measuring bug. It’s nice to know that I’m late and you are working on it.

        BTW: when can we expect the rollback?

        1 Reply Last reply Reply Quote 6
        • W Online
          wakarimasen Silver Members @t-Dox
          last edited by

          @t-Dox said in Software update 2.39.20 (2024 Q4):

          @wakarimasen said in Software update 2.39.20 (2024 Q4):

          @Dimitrios-Kanellopoulos No worries - these things happen. Mistakes in surgery (for example) and issues with new firmware affecting the HRM on a watch that is used for non-professional sports activities, are quite clearly different things 🙂

          I don’t quite understand the connection with surgical errors… but as a software developer, I can only agree that errors in our industry can happen and that it’s not always the developers’ fault. Often what’s missing is testing and review work that should be done after development but that, either to cut costs or to stay on schedule, isn’t done.

          Some mistakes are more important than others 😜

          Suunto Race Titanium
          Suunto Ambit3 Peak
          Polar H10
          Polar OH1

          BrunoHB t-DoxT 2 Replies Last reply Reply Quote 1
          • Brad_OlwinB Brad_Olwin referenced this topic on
          • BrunoHB Offline
            BrunoH Gold Members @wakarimasen
            last edited by

            More information regarding Vertical’s broken control panel. I used to be able to reproduce it with soft reset or by powering off, but I just found out that it had broken again “all by itself” without either of these boot actions. So apparently the symptom can surface even after being ok for a couple of days. I wish I knew what triggered it this time. Annoying, but not as serious as OHR problems.

            Compasses: M-311, A-10, SK-7
            Diving: Finnlight Navy 90, Vyper
            Sports: Metron, S7, S9B and Vertical

            sebchastangS 1 Reply Last reply Reply Quote 0
            • sebchastangS Online
              sebchastang Silver Members @BrunoH
              last edited by

              @BrunoH I have also observed that sometimes even after self-repair the control panel fails again to display correctly.
              I still don’t know what causes this broken display.

              I agree with you @BrunoH, this is not as critical as the OHR issue, but I would still appreciate a fix.

              I decided to switch access to control panel from bottom or up button to middle button (pinned widget). No display issue so far.

              Maybe rendering a widget via bottom or upper buttons differs from rendering a widget via the middle button (pinned widget).
              Buttons shortcuts can be configured to access a functionality (flashlight, alarm clock, do not disturb, …) or a widget. Middle button can be configured to access a pinned widget only (not a functionality).

              Maybe I am wrong. I don’t know. But I share my experience if it can help Suunto to identify the cause of the issue.

              Suunto Vertical
              Suunto Traverse

              BrunoHB K 2 Replies Last reply Reply Quote 1
              • BrunoHB Offline
                BrunoH Gold Members @sebchastang
                last edited by

                @sebchastang thanks for the tip, this workaround works!

                Maybe I am imagining things but it is like there’s a delay before the carousel appears.

                Compasses: M-311, A-10, SK-7
                Diving: Finnlight Navy 90, Vyper
                Sports: Metron, S7, S9B and Vertical

                sebchastangS 1 Reply Last reply Reply Quote 0
                • pilleusP Offline
                  pilleus
                  last edited by pilleus

                  8 days ago I updated my S9PP and SV. S9PP I use for sleep tracking and as daily watch. Until today in the morning without the problems caused by the update.

                  In the morning I stood up at 04:54 h and went back to bed at 04:57 h. The heart rate in Suunto app shows a short peak and at the moment it goes down the measuring stopped. No heart rate, no sleep tracking for the sleep until 07:45 h.

                  I reinstalled the last working firmware stored in the watch to be sure things will work as expected. 🔙

                  https://www.instagram.com/moves.are.life/
                  Suunto Vertical Black Lime
                  Suunto 9 Peak Pro Black
                  Suunto Spartan Ultra Stealth Titanium

                  1 Reply Last reply Reply Quote 3
                  • sebchastangS Online
                    sebchastang Silver Members @BrunoH
                    last edited by

                    @BrunoH This is not your imagination 🙂
                    I also noticed a “2-step” loading of the control panel widget. Top of the widget is loaded first (battery %, date), then the bottom part (menu) is loaded after a short delay.
                    I have also noticed this delay while loading the logbook display that I used to set as pinned widget. The weekday vertical bars were loaded, then came the filling of these bars (according to your training) after a short delay.

                    Suunto Vertical
                    Suunto Traverse

                    1 Reply Last reply Reply Quote 1
                    • t-DoxT Offline
                      t-Dox @wakarimasen
                      last edited by

                      @wakarimasen said in Software update 2.39.20 (2024 Q4):

                      @t-Dox said in Software update 2.39.20 (2024 Q4):

                      @wakarimasen said in Software update 2.39.20 (2024 Q4):

                      @Dimitrios-Kanellopoulos No worries - these things happen. Mistakes in surgery (for example) and issues with new firmware affecting the HRM on a watch that is used for non-professional sports activities, are quite clearly different things 🙂

                      I don’t quite understand the connection with surgical errors… but as a software developer, I can only agree that errors in our industry can happen and that it’s not always the developers’ fault. Often what’s missing is testing and review work that should be done after development but that, either to cut costs or to stay on schedule, isn’t done.

                      Some mistakes are more important than others 😜

                      that for sure, but in surgery the same procedures have been practiced for years, it is a much more repetitive job, there are always more people (and eyes) involved in the same operation (anesthetist, surgeon, nurses…) and it is much more difficult to make a mistake. For this reason it seems to me a bit of a risky comparison. In software there is a constant evolution, new libraries and frameworks every year and usually the developer works alone, so it is much easier to make mistakes

                      Andrea
                      9pp

                      W 1 Reply Last reply Reply Quote 0
                      • R Offline
                        RoSko
                        last edited by

                        Hi there. Since there doesn’t seem to be a timetable of when the official return to the last Software Version will take place, is there a guide how to manually “downgrade” to 2.37.48?

                        T 1 Reply Last reply Reply Quote 3
                        • W Online
                          wakarimasen Silver Members @t-Dox
                          last edited by wakarimasen

                          @t-Dox said in Software update 2.39.20 (2024 Q4):

                          @wakarimasen said in Software update 2.39.20 (2024 Q4):

                          @t-Dox said in Software update 2.39.20 (2024 Q4):

                          @wakarimasen said in Software update 2.39.20 (2024 Q4):

                          @Dimitrios-Kanellopoulos No worries - these things happen. Mistakes in surgery (for example) and issues with new firmware affecting the HRM on a watch that is used for non-professional sports activities, are quite clearly different things 🙂

                          I don’t quite understand the connection with surgical errors… but as a software developer, I can only agree that errors in our industry can happen and that it’s not always the developers’ fault. Often what’s missing is testing and review work that should be done after development but that, either to cut costs or to stay on schedule, isn’t done.

                          Some mistakes are more important than others 😜

                          that for sure, but in surgery the same procedures have been practiced for years, it is a much more repetitive job, there are always more people (and eyes) involved in the same operation (anesthetist, surgeon, nurses…) and it is much more difficult to make a mistake. For this reason it seems to me a bit of a risky comparison. In software there is a constant evolution, new libraries and frameworks every year and usually the developer works alone, so it is much easier to make mistakes

                          For sure - pick whichever analogy which suits you, that essentially sends the message that:

                          • worse things happen at sea
                          • there is no sense crying over spilt milk

                          Happy Christmas everyone 🙂

                          Suunto Race Titanium
                          Suunto Ambit3 Peak
                          Polar H10
                          Polar OH1

                          1 Reply Last reply Reply Quote 3
                          • Brad_OlwinB Brad_Olwin referenced this topic on
                          • T Offline
                            Triumph114 @RoSko
                            last edited by

                            @RoSko Yes, I found this :
                            https://forum.suunto.com/post/159082

                            T114

                            9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                            Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

                            R 1 Reply Last reply Reply Quote 0
                            • Александр ДаниленкоА Offline
                              Александр Даниленко
                              last edited by Александр Даниленко

                              BTW, apart from the bug with OHR, the S9PP has other bug or weird behaviour, which comes from old firmwares.

                              One of them - why does the watch turning of the screen even during the charging?
                              IMG_2453.jpeg

                              Also graphical bug with “Resources”.
                              And resources still doesn’t update automatically on many watchfaces. Some watchfaces are bugged. For example the “Race” one shows empty calories scale (not always, but most of the time). Same watch face cannot fit the word “Resources”, instead writting something like “Resour…”. Other watchfaces are also problematic. You cannot see HR on them (if you chose it from complications), once watch are locked.

                              And my favourite - bug in swimming, I wrote too many times about:
                              https://forum.suunto.com/topic/9533/swimming-problems-s9pp?_=1735054260795

                              Suunto Race S

                              1 Reply Last reply Reply Quote 1
                              • S Offline
                                SuuntoZec @pavel.samokha
                                last edited by

                                @pavel-samokha @Dimitrios-Kanellopoulos @Egika

                                Just to make sure:
                                The problems with the new release does not only happen the S9PP.

                                Race S (at least mine) are also impacted:

                                1. OHR stops working every few hours and needs a soft reset to restart.
                                2. Sleep tracking stopped working on the first night
                                3. And the settings of my Bluetooth devices (HRM + PWR) were changed

                                Bad/Inconsistent data being worse than no data, I downgraded to the previous software release until a fix is available. Everything has been working like a charm since then.

                                Looking forward the fix.

                                PS: Like others, I love Suunto for its design, deliberate simplicity, and reliability. Don’t change that.

                                pavel.samokhaP Maximilian MustermannM 2 Replies Last reply Reply Quote 2
                                • MiniForkliftM Offline
                                  MiniForklift Platinum Member
                                  last edited by

                                  Charging the watch after this update is a real problem. When I plug the watch in nothing happens, this morning I had to do 4 or 5 soft resets and a couple of power on/off and it finally started charging. Usually nothing happens when you connect the charging cable, occasionally it shows the charging screen on the watch but the battery percentage doesn’t increase

                                  It’s a real PITA is I’m honest, don’t know if this is a noted issue or just me ❓

                                  SV Titanium Solar Forest

                                  S 1 Reply Last reply Reply Quote 0
                                  • peegeeP Offline
                                    peegee @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos
                                    I hear a lot of talk about the problems with the PP, but not so much about the race.
                                    I’m having similar issues with my Race, my main issue is irregular sleep tracking, and in the last two nights I have no sleep tracking whatsoever!
                                    I really don’t know what to do about it, it is really frustrating. I send the logs but would like a suggestion how to overcome the problem.

                                    Been with a Suunto on my wrist since Ambit2
                                    Currently alternating between Race titanium & Vertical titanium solar.
                                    Would love a Vertical with amoled display.

                                    Jan Van de VeldeJ Kurt68K 2 Replies Last reply Reply Quote 3
                                    • Jan Van de VeldeJ Offline
                                      Jan Van de Velde Bronze Member @peegee
                                      last edited by

                                      @peegee I have a similar issue on my Race S. Any suggestions are welcome!

                                      VoiGASV RudelarisSRR 2 Replies Last reply Reply Quote 0
                                      • VoiGASV Offline
                                        VoiGAS Silver Members @Jan Van de Velde
                                        last edited by

                                        @Jan-Van-de-Velde Strange, no issues with my Race S. Daily Heartrate, Sleep Tracking and battery lifetime like before


                                        Race S
                                        Ambit3 Vertical

                                        1 Reply Last reply Reply Quote 2
                                        • R Offline
                                          RoSko @Triumph114
                                          last edited by

                                          @Triumph114 Thanks! That worked just fine!

                                          1 Reply Last reply Reply Quote 1
                                          • RudelarisSRR Offline
                                            RudelarisSR @Jan Van de Velde
                                            last edited by

                                            @Jan-Van-de-Velde said in Software update 2.39.20 (2024 Q4):

                                            @peegee I have a similar issue on my Race S. Any suggestions are welcome!

                                            Same here, my Race S does not register sleep tracking neither HR since firmware update. Hotfix will include update for Race S?

                                            Regards

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post

                                            Suunto Terms | Privacy Policy