Software update 2.39.20 (2024 Q4)

[Tieutieu]

I Just received an official Suunto Email (and now also visible as notification in SA)

Possible issues with the latest watch software

Our latest software update (version 2.39.20) for Suunto Race, Suunto Race S, and Suunto Vertical watches has unfortunately introduced an issue for some users, causing the optical heart rate sensor to stop working.

How to check if your watch is affected:

- Take off your watch.
- Open the Heart rate widget.
- Turn your watch around.
- Place your finger or hand over the center sensors (five rectangles).
- Do you see a green LED light blinking?

Yes? Great! Your optical heart rate is working as expected—no further action is needed.

No? Your watch may be affected, which could also impact sleep tracking. Follow these steps to restore functionality.

How to fix the issue:

- Press and hold the top button for 12 seconds to reboot the device.
- Sync your watch again with the Suunto app.
- This should restore your optical heart rate sensor.

Still not working?
If the issue persists, visit our support page for additional troubleshooting steps.

While we strive to enhance your watch with software updates, this update has unfortunately introduced an issue. We’re actively working on a fix, and a new update will be released as soon as possible. Thank you for your patience and support – we appreciate you being part of the Suunto community!

[Łukasz Szmigiel]

@Tieutieu wow. A month after the issue was introduced. What a timing.

[Sportsfreund]

@Łukasz-Szmigiel I don’t can confirm any issues with my vertical. So lucky.

[Łukasz Szmigiel]

@Sportsfreund well, the bug itself is very strange. I’m on 9PP and had it appear only once and after the initial soft reset - all is OK.

[Sportsfreund]

@Łukasz-Szmigiel
Die sollen uns das Firmware 3.10.xxx einfach schon jetzt ausliefern.

[GiPFELKiND]

@Sportsfreund ja bitte

[stromdiddily]

@Tieutieu really hoping that this announcement doesn’t mean the permanent fix is further delayed.

If it was within a few days/week you’d imagine they’d just keep quite at this point until it’s deployed

[Sportsfreund]

@stromdiddily hm, think we don’t have to wait so long. Maybe in a few days the new „RUN“ will released. 🫣

[Sportsfreund]

@Sportsfreund all of the new „run“ and the software 3.xxx is known for everybody. So why do they wait?

[Bogdan1921]

What it means new “run”?

[GiPFELKiND]

@Bogdan1921 the new Suunto Run OW234

[Łukasz Szmigiel]

@Sportsfreund testing. Backporting to older devices. Some more testing. And most importantly: there is no new device and firmware officially. So why would they release it prematurely? And perhaps different teams work on different branches of firmware.

[VoiGAS]

Funny: https://www.suunto.com/de-at/Support/faq-articles/lifecycle/2.39.20-trouble-shooting

I think its strange to release this information now after the long time since the problems are known…

[Kraisun Tunta]

@VoiGAS I think Suunto convey sincerity in solving problems.

[GiPFELKiND]

@Łukasz-Szmigiel you can find the NEW device and all things on the fccid Homepage how can you say there is no new device

[Rayfox]

@GiPFELKiND
You can see some exciting details with new watchfaces and new apps like ‘Breathe’, ‘Evaluation Lab’, and ‘Alipay’. It’s exciting to see what will happen and, not least, when.

(mod edit, no link please)

[Egika]

@Łukasz-Szmigiel said in Software update 2.39.20 (2024 Q4):

@orzechszek it’s being tested. Should be released sooner than later.

correct.
And if all goes well, the current test build 2.39.xx does the job fixing OHR and sleep tracking issues and will be released within the next days.

[Łukasz Szmigiel]

@GiPFELKiND read my message again and you’ll know.

[sartoric]

@Łukasz-Szmigiel
Reading is boring

[enriqueescoms]

@Egika, Just out of curiosity, only for the Vertical, Race and Race S devices, or also for 9PP?