Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Software update 2.39.20 (2024 Q4)

    Scheduled Pinned Locked Moved Watches
    648 Posts 166 Posters 80.7k Views 175 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • isaziI Offline
      isazi Moderator @Łukasz Szmigiel
      last edited by

      @Łukasz-Szmigiel isn’t this the first, or one of the few times, that Suunto officially addressed a bug? Maybe it’s a good sign. And it should have been fixed earlier, in Suunto’s plans the hotfix should have come weeks ago, but the big proved tricky to fix. I shouldn’t get involved in the discussion more than this.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      Łukasz SzmigielŁ 1 Reply Last reply Reply Quote 2
      • Łukasz SzmigielŁ Offline
        Łukasz Szmigiel @isazi
        last edited by

        @isazi no hard feelings, we’re just discussing with the intent of giving the consumer feedback that might improve the product and the relations between Suunto and its customers.

        Fixing certain bugs is hard. Not all people are developers to understand out of the box that it might take more time to debug, fix, test and deploy. But from my experience of working in e-commerce - people do understand and are OK with delays, but only when they are addressed with dignity and are told the truth.

        We had a massive surge of orders during last Christmas, and we didn’t change the shipping times from 24 hours to the real (back then) 5 days, so worried people started writing mails and calling, which disrupted the office. I insisted that we e-mail people the explanation and reassurance that their orders will be shipped before Christmas, regardless of delays.

        The effect was that few people came angry and wanted to cancel their order (but they still had time to find another gift elsewhere). However, the vast majority even took their time to write back and acknowledged that they are happy we noticed them and that they are OK with it and understand that everybody wants a gift before Christmas, so the delays are expected. Also, a few people wanted to change their shipping address, because they had their trips scheduled and wouldn’t be able to pick up the order under the previously specified location - so that was a bonus of averting someone’s disaster of missed gift.

        In case of Suunto and OHR issues, I’m positive that simply stating: “We know that X may be happening to your device. We’re working on a fix and estimate it may take a few weeks to deliver, because it’s tricky, and we want to test it thoroughly before we ship it to your device. Here’s what you can do to avoid it in the meantime”, would win the respect and trust of many people.

        It’s cool that it happened eventually, but days+ before an actual fix after a month+ of the issue being known is a bad timing.

        S9PP 2.40.44

        isaziI 1 Reply Last reply Reply Quote 22
        • isaziI Offline
          isazi Moderator @Łukasz Szmigiel
          last edited by

          @Łukasz-Szmigiel I agree, if I could change something in the current approach is to have the release candidates as open (or semi-open) betas so that serious bugs could be acknowledged earlier, and instead of having release+hotfix, just have a release after 3 weeks of open beta reports (unless major stoppers)

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          Łukasz SzmigielŁ ChrisAC 2 Replies Last reply Reply Quote 14
          • Łukasz SzmigielŁ Offline
            Łukasz Szmigiel @isazi
            last edited by

            @isazi yup, that sounds streamlined and reasonable. I really don’t get this secrecy we have now.

            S9PP 2.40.44

            1 Reply Last reply Reply Quote 2
            • ChrisAC Offline
              ChrisA Platinum Member @isazi
              last edited by

              @isazi I too think (semi) open betas might be a good way. That’s something I liked about Garmin, that you could opt in to have betaversions installed and give feedback on them.

              2 1 Reply Last reply Reply Quote 3
              • 2 Offline
                2b2bff @ChrisA
                last edited by

                @ChrisA said in Software update 2.39.20 (2024 Q4):

                That’s something I liked about Garmin, that you could opt in to have betaversions installed and give feedback on them.

                Not that they neccessarily listen to the feedback… 😕

                Suunto Race S
                Garmin Epix Pro

                ChrisAC 1 Reply Last reply Reply Quote 2
                • ChrisAC Offline
                  ChrisA Platinum Member @2b2bff
                  last edited by

                  @2b2bff 😂

                  1 Reply Last reply Reply Quote 0
                  • E Offline
                    enneo Bronze Member
                    last edited by

                    I have just seen that a 2.39.44 is available for my Race.
                    Anyone has details on this?

                    EgikaE 1 Reply Last reply Reply Quote 3
                    • EgikaE Offline
                      Egika Platinum Member @enneo
                      last edited by Egika

                      @enneo yes. It is the OHR and sleep bug fix
                      Plus fixes the Wifi connection problem
                      Plus has some changes in the swimming algo to improve pool swim accuracy

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - TI Canary - Titanium Courtney

                      1 Reply Last reply Reply Quote 0
                      • pavel.samokhaP pavel.samokha locked this topic on
                      • pavel.samokhaP pavel.samokha unpinned this topic on
                      • pavel.samokhaP Offline
                        pavel.samokha
                        last edited by

                        Topic locked, 2.39.44 released https://forum.suunto.com/topic/12526/software-update-2-39-44-2024-q4-hotfix-new-pool-swim-algo

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                        1 Reply Last reply Reply Quote 2
                        • runomaticR runomatic referenced this topic on
                        • runomaticR runomatic referenced this topic on
                        • First post
                          Last post

                        Suunto Terms | Privacy Policy