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    Crash and touch screen function not working - Vertical update to 2.39.44

    Scheduled Pinned Locked Moved Suunto Vertical
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    • J Offline
      janosm
      last edited by

      Following the most recent software update to 2.39.44, my watch crashed and for a day was in “the device is being restored to a safe state” mode. After multiple soft and hard resets, I reconfigured it and now its back online. However the touch screen function does no longer work, I can use it but only with the buttons. Any advice?

      Brad_OlwinB 1 Reply Last reply Reply Quote 0
      • Brad_OlwinB Offline
        Brad_Olwin Moderator @janosm
        last edited by

        @janosm You might try reverting back to prior firmware and install again. If the problem persists it may be hardware and not firmware related. I rarely see the “restoring to a safe state” message when updating firmware. There was an issue installing so I would try again.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        J 1 Reply Last reply Reply Quote 0
        • J Offline
          janosm @Brad_Olwin
          last edited by

          @Brad_Olwin Thank you for the advice. May I ask you to help me with how to do a firmware revert?

          Brad_OlwinB runomaticR 2 Replies Last reply Reply Quote 0
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @janosm
            last edited by

            @janosm Search for it and you can find on the forum.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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            • runomaticR Offline
              runomatic Silver Members @janosm
              last edited by

              @janosm said in Crash and touch screen function not working - Vertical update to 2.39.44:

              @Brad_Olwin Thank you for the advice. May I ask you to help me with how to do a firmware revert?

              https://forum.suunto.com/topic/12183/software-update-2-39-20-2024-q4/341?_=1740031599839

              https://runomatic.de
              SUUNTO VERTICAL Titanium Solar Black (2.40.44)
              SUUNTO WING Black
              SUUNTO App (iOS)

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