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Crash and touch screen function not working - Vertical update to 2.39.44

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  • J Offline
    janosm
    last edited by 17 Feb 2025, 14:35

    Following the most recent software update to 2.39.44, my watch crashed and for a day was in “the device is being restored to a safe state” mode. After multiple soft and hard resets, I reconfigured it and now its back online. However the touch screen function does no longer work, I can use it but only with the buttons. Any advice?

    B 1 Reply Last reply 18 Feb 2025, 21:13 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @janosm
      last edited by 18 Feb 2025, 21:13

      @janosm You might try reverting back to prior firmware and install again. If the problem persists it may be hardware and not firmware related. I rarely see the “restoring to a safe state” message when updating firmware. There was an issue installing so I would try again.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      J 1 Reply Last reply 19 Feb 2025, 12:11 Reply Quote 0
      • J Offline
        janosm @Brad_Olwin
        last edited by 19 Feb 2025, 12:11

        @Brad_Olwin Thank you for the advice. May I ask you to help me with how to do a firmware revert?

        B R 2 Replies Last reply 19 Feb 2025, 16:24 Reply Quote 0
        • B Offline
          Brad_Olwin Moderator @janosm
          last edited by 19 Feb 2025, 16:24

          @janosm Search for it and you can find on the forum.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          1 Reply Last reply Reply Quote 0
          • R Offline
            runomatic Silver Members @janosm
            last edited by 20 Feb 2025, 06:10

            @janosm said in Crash and touch screen function not working - Vertical update to 2.39.44:

            @Brad_Olwin Thank you for the advice. May I ask you to help me with how to do a firmware revert?

            https://forum.suunto.com/topic/12183/software-update-2-39-20-2024-q4/341?_=1740031599839

            https://runomatic.de
            SUUNTO VERTICAL Titanium Solar Black (2.40.44)
            SUUNTO WING Black
            SUUNTO App (iOS)

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