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suunto race s wifi problem after update 2.39.20

Scheduled Pinned Locked Moved Suunto Race S
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  • C Offline
    ChrisA Platinum Member @disadisa
    last edited by ChrisA 14 days ago 5 Jan 2025, 21:49

    @disadisa my watch did hard reset itself ( one day after updating while starting a workout ) but I could download maps to it afterwards, the wifi network was still there in the app. I did not delete the app though or change anything on the app side, so this is maybe the reason.

    1 Reply Last reply Reply Quote 0
    • L Offline
      larrybbaker @disadisa
      last edited by 5 Jan 2025, 22:49

      @disadisa seems to be an issue for some users. Affecting my Vertical as well. I downgraded added the map I needed and then upgraded again to the latest firmware. Only way I could resolve it.

      SV Solar
      iPhone 16 Pro

      1 Reply Last reply Reply Quote 1
      • D Offline
        disadisa
        last edited by 6 Jan 2025, 07:29

        @ChrisA @larrybbaker Appreciate your answers. I forgot to mention that I tried also downgrade to version 2.35.36 as that version of package is out of box, but again without success. During that attempt watch went to safe state, been worried about bricking. After while the watch booted with error 1301 reverted to latest version of software 2.39.20. Advice for other in hidden menu for diagnostic or reverting firmware, avoid to use option to delete OTA package. On that way, suunto somehow in state of safe mode will revert to firmware version which is worked, in my case 2.39.20. Maybe during update to newer version changed kernel, so it is impossible to revert to previous SW version. So, I will wait for a while in hope that suunto support will announce new release to resolve issue.
        error_20250105_232630.jpg sw_version_20250106_003659.jpg

        1 Reply Last reply Reply Quote 1
        • D Offline
          disadisa
          last edited by 6 Jan 2025, 14:57

          Note downgrade firmware as solution is not worked for me, tried 3x. Booting only 2.39.20

          For reference ticket number 7512741 at suunto support answer below:

          Dear Disa,
          Thank you for reaching out. It seems like the latest firmware update (2.39.20) may have caused the connectivity issue you’re experiencing with downloading offline maps and using the network.
          For now, we recommend downgrading the firmware to the previous version, which should help resolve the issue temporarily. We are also escalating this matter, as other customers have reported similar problems, and we hope to have a fix in the next software update.
          We appreciate your patience, and if you need any help with downgrading the firmware or have other questions, please feel free to contact us.
          Best regards,
          Cristina
          Suunto Support Team

          D 1 Reply Last reply 6 Jan 2025, 19:04 Reply Quote 0
          • D Offline
            drewabinkley @disadisa
            last edited by 6 Jan 2025, 19:04

            @disadisa Please provide steps to download grade as I am having trouble downloading maps as well. It keeps disconnecting network connection.

            D 1 Reply Last reply 7 Jan 2025, 07:50 Reply Quote 0
            • D Offline
              disadisa @drewabinkley
              last edited by 7 Jan 2025, 07:50

              @drewabinkley Hi, we are still waiting answer from suunto suport when will be new update. Meanwhile you can try as workaround next step:

              1. If you have connection to network on app, go to offline map library and delete maps in status waiting for download, I meant cancel. Then use only one region map at the time to download, when finished, select another one and so on. Multiple region map download has an issue. If you have no connection saved on watch, the try to go genereal>settings>about scroll down to text data privacy then keep bottom button until reveal hidden menu. Scroll again downward to find OTA package select ota package other then version 2.39.20.
              1 Reply Last reply Reply Quote 0
              • D Offline
                disadisa
                last edited by 7 Jan 2025, 11:00

                @Dimitrios Kanellopoulos Appreciate your effort to send suunto owners info about updates. Do you have info related issues on race s and possible release fix? Thank you

                D 1 Reply Last reply 7 Jan 2025, 13:11 Reply Quote 0
                • D Offline
                  Diana @disadisa
                  last edited by 7 Jan 2025, 13:11

                  @disadisa I have a brand new race s - a Christmas present - and have spent hours trying to get it to connect to wifi so that I can download maps onto it, using Suunto chat and my own initiative. I’m so, so disappointed and unimpressed. Unless Suunto tell us of a fix soon, I will end up getting a refund and going to Garmin or apple instead.

                  I tried: soft reset/ hard reset/ uninstalling and reinstalling Suunto app/disconnecting and reconnecting bluetooth on watch and phone/ resetting router…

                  I am nervous about reverting to old software versions - especially having read other comments in this thread. Suunto need to step up!

                  L C 2 Replies Last reply 7 Jan 2025, 13:54 Reply Quote 2
                  • L Offline
                    larrybbaker @Diana
                    last edited by 7 Jan 2025, 13:54

                    @Diana If you need maps and cannot get the wifi set up then downgrade (if the older FW is on your watch) is the solution. If you don;t need maps at this time then no need to set up wifi.

                    SV Solar
                    iPhone 16 Pro

                    1 Reply Last reply Reply Quote 1
                    • C Offline
                      ChrisA Platinum Member @Diana
                      last edited by 7 Jan 2025, 17:38

                      @Diana I am on the actual firmware and I can add new networks on IOS. Are you on Android? I just tried and can add wifi networks.

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        disadisa
                        last edited by 8 Jan 2025, 07:34

                        @ChrisA @Diana Kindly ask you to upload photo or just write down model number, hw, model, wlan, touch, Bluetooth, ppg and gps version. Reason I ask you for that is to compare watches, because maybe suunto vendor use in production different chip, or hardware components. On that way we will help suunto support to act faster i point to problem. I will upload from my watch bought in Stuttgart shop. Thank you a lot. You can take that photo or check in settings>general>about hw version. wifi status you can find also menu about scroll down to data privacy keep pressed back (lowest bottom) button for a while unitl reveal additional menu and scroll down to wifi status? Once more thank you and that will help me to get final decision to wait or start refund process from suunto.
                        model_HW_number.jpg PPG_Wlan_version.jpg GPS_version.jpg tousch_blth_version.jpg wifi_status.jpg

                        D C 3 Replies Last reply 8 Jan 2025, 09:54 Reply Quote 0
                        • D Offline
                          Diana @disadisa
                          last edited by 8 Jan 2025, 09:54

                          @disadisa I’ve decided to get a refund while I can, so won’t continue this thread. @ChrisA I have apple iPhone 14 Pro - all software up to date. Good luck all!

                          C 1 Reply Last reply 8 Jan 2025, 10:53 Reply Quote 0
                          • C Online
                            cosme.costa @Diana
                            last edited by cosme.costa 1 Aug 2025, 10:55 8 Jan 2025, 10:53

                            @Diana said in suunto race s wifi problem after update 2.39.20:

                            @disadisa I’ve decided to get a refund while I can, so won’t continue this thread. @ChrisA I have apple iPhone 14 Pro - all software up to date. Good luck all!

                            OK, that is your decision but have you tried the basics:

                            • Make sure the Wifi is 2.4 GHz
                            • Do not have special characters in the password
                            • Was the watch correctly placed in the charger and charging? (this could be tricky sometimes)
                            1 Reply Last reply Reply Quote 0
                            • D Offline
                              disadisa
                              last edited by 8 Jan 2025, 11:33

                              @cosme-costa Appreciate your help. Please bear in mind that I explain in topic that I tried all possible and available workaround on manual and net. I am IT expert worked as network and system administrator, Linux environment, python programing as hobbyist and electronic hobbyist . I even try to observe logs in router for DHCP request from watch but none. Suunto model 9 peak and race s has same sw version number update 2.39.20 date from 16.th December. Suunto support announce that they reworked. repack sw version 2.37.34 and named sw 2.39.34 dated 6-th. Jan 2025 to temporary in fact do downgrade on suunto watches to stop people complain. I asked support to do that same with suunto race s, but they answer that is not solution??? It is purely Suunto developer mistake, but I am trying to analyze and help suunto support to overcome this issue. Before I bought suunto I read lot of comments and decide to give a suunto opportunity over garmin.

                              1 Reply Last reply Reply Quote 1
                              • C Offline
                                ChrisA Platinum Member @disadisa
                                last edited by ChrisA 1 Aug 2025, 17:23 8 Jan 2025, 17:21

                                @disadisa just checked and all the versions are the same as yours! I have no problems downloading maps via Wifi though
                                IMG_1512.jpeg
                                2.4/5 GHZ O2 5g Router (don’t know if this is relevant) Password is numbers and letters only (no special characters.

                                1 Reply Last reply Reply Quote 0
                                • C Offline
                                  ChrisA Platinum Member @disadisa
                                  last edited by 8 Jan 2025, 17:32

                                  @disadisa ah and here the wifi menu (only works on the charger)

                                  IMG_5043.jpeg

                                  P 1 Reply Last reply 9 Jan 2025, 10:00 Reply Quote 0
                                  • P Offline
                                    Peter Blaho @ChrisA
                                    last edited by 9 Jan 2025, 10:00

                                    @ChrisA maybe wifi that you already have saved is working. But I have the same issue. From new update I am not able to add new wifi. I did factory reset. And now I am not able even connect to my home wifi which was perfectly working. So maybe not connection problem but authorization problem. But I think Suunto has a bug in new firmware and they should resolve it as soon as possible. This is horrible.

                                    C 1 Reply Last reply 9 Jan 2025, 18:20 Reply Quote 1
                                    • D Offline
                                      disadisa
                                      last edited by 9 Jan 2025, 10:04

                                      @ChrisA Thank you a lot for photos. So, i tried to sync phone with iphone15 and iphone16 to add wifi network but without success. This confirms that problem is definitely on watch side.
                                      wls_iphone1.jpg wls_iphone.jpg

                                      S C 2 Replies Last reply 9 Jan 2025, 16:00 Reply Quote 1
                                      • D Offline
                                        disadisa
                                        last edited by 9 Jan 2025, 10:07

                                        Also I tried once time to do a downgrade to software version 2.35.36 but without success. Photo as follows.
                                        safe_state.jpg recovery.jpg error_1301.jpg

                                        1 Reply Last reply Reply Quote 0
                                        • D Offline
                                          disadisa
                                          last edited by 9 Jan 2025, 15:06

                                          @Peter-Blaho it is not authorisation issue. I observe logs on router for DHCP request from watch. There is no such requests, and that’s first step in network communication between two device in attempt to establish communication. And it is supposed be viewed on router at debug level. Authorisation is second step. Suunto app sending commands and parameters to watch to initiate network establish, but in our case not. Did you tried procedure for revert back to previous firmware version on watch? Thank you.

                                          1 Reply Last reply Reply Quote 2
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