suunto race s wifi problem after update 2.39.20
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@ChrisA thank you for hint. Unfortunately I have no iphone, I justo ask friend of mine who is owner of iphone 15 and iphone 16 to try install suunto app and register race s on it.
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This is the final answer from suunto support for watch just few days old out of box, quote below:
Thank you for your email and for sharing the details regarding the issues you’re encountering.
We acknowledge that the attempt to downgrade the software version and sync the watch with both the iPhone 15 and iPhone 16 has not been successful. We understand this must be frustrating.
Since the troubleshooting steps have not resolved the issue, we recommend initiating a repair by submitting a service request through our online portal. Please visit the following link to submit your request: https://repair.suunto.com/CustomerPortal/RepairCustomerPortal. Our service team will analyze the issue and assist you further.
If you have any questions or need assistance with the process, please don’t hesitate to reach out.
Best regards,
CristinaSuunto Support Team
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@disadisa very sad to know this. I have same problem with you. 2 days after making my purchase I did an update my race s, after that I can’t connect to wifi. I’ve done all the downgrade steps but failed…:(
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@danudyk sorry about that. Please open ticket to suunto support, copy this forum topic, explain that you did all workarounds available, but failed. Probably if many buyers reports issue they will start to rework update for resolve issue. BR
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So far testing suunto race s discover next issues:
- HR randomly stop,
- Sleep tracking feature also random stop,
- Step count far away inaccurate compared to average daily calculation algorithm (body height and length of one step) or comparison between other device measuring same functionality,
- Did not experience issue between phone and watch over Bluetooth connectivity
I noted on forum different topics that other users had same issue mentioned above beside wifi connectivity issue.
So, please vote for suunto developers to take serious rework on next update.
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hello @disadisa
I have reported this issue to suunto support, this is the final answer from suunto support, quote below:Hello
I hope this finds you well. I’m sorry to hear that the problem you’re experiencing may be a part of the software that our team is still working on, as we understand that our customers need a product that works.
The last thing I would probably suggest is that you try a soft reset and see if that changes anything.I hope this works.
Thanks.
Kelly -
Hello @disadisa,
I have the same problem. I bought a Suunto Race S in September and it works without problems, but in December a friend bought the same watch but it has a problem with connecting to wifi. Since they were purchased they have failed to connect to wifi. I’ve tried resetting the watch, reinstalling the app, hotspot… nothing worked. I even tried troubleshooting by connecting her watch to my phone and my watch to her phone and every possible combination, my watch always worked and hers never did - the only difference is the color of the watches and the fact that mine were manufactured in Finland and hers in China.
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@vavrima as already reported in the forum, there is an issue with the wifi (it may not affect everyone) with the latest firmware, and it will be corrected with an update soon.
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@danudyk thank for post and report from suunto suport. I obtain similira answers. As I read those answers, convinced that are generated from AI. Way of expression,phrasses proof to me that is correct. So, not very helpfull. We can ask our selves why we are need this. Bought brand new watches
️, and they are not working??? Their proposal please send to repair center, but it will last. Suunto please do something serious to customer satisfaction. @vavrima thank you also for post, with your opinion we narrowed possible issue and that is suunto produced in China. I confirm with photo that mine is also made in China. So we have two watches with made in China. @danudyk please repost your version of suunto race is it made in Finland or China? @isazi it is almost one month since I bought watch and reported to suunto, still have no update.
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@disadisa well, I know you have no update, it has not been released yet
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@disadisa mine is made in China too and works flawlessly.
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@disadisa Of course, mine is made in china
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@ChrisA thank you for sharing info. But you mentioned that you add wifi network before update, and after hard reset of watch, you previous wifi stayed persistant, remain.
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@isazi thank you for note. I am aware of that. But for example, suunto peak 9 owner reported many dysfunctionality also with firmware 2.39.20. So, suunto support decide to resolve issue immediately on way to take working firmware 2.37.48 renamed to 2.39.34 as way to force watches model 9 peak to download/downgrade firmware to provide customer satisfaction and have working watches. While developer working on relase 2.39.20 to rework reported issues. Why they did not do same workaround for suunto race S owner??? Maybe suunto races s owner are spent less money for their entry level watch or what? Please help me to understand. Thank you
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@disadisa because initially the issue of the OHR getting stuck was identified as more critical for the S9PP. Only later Race, Race S, and now even Vertical started reporting it. As for wifi, S9PP does not have it, so that problem was not there.
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@disadisa yes that‘s true.
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So, summary for now in this section, we have 3 suunto race s made in china owner experience a issue with wifi @danudyk and @vavrima did you experience issue with heart rate monitor stop suddenly? I experience twice during less then month day of usage of suunto race S. It started working normally after soft reset, I assume that quality control in production is less in chine than in Finland. Maybe they are using lesser quality hardware component in China manufactured watch then made in Finland??? For me there is no other explanation why SW version 2.39.20 working on made in Finland and not working on made in China watches.
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@disadisa I would like to point out that iPhones are manufactured in China. The quality of control depends on the specifications provided by Suunto. Therefore, there is no difference in terms of hardware assembly. Even when Finland produces high-quality products, the components often come from China, as is the case with Garmin and many others. When it comes to quality control, China has a poor reputation due to ignorance of current practices in Chinese companies and the fact that they produce both low-quality goods and high-quality ones. As Westerners, we tend to remember only the low-quality products.
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@iterumtenta I agree about low and high end product from china. But suunto as a brand fail in next following:
- Improve quality control after final production by random testing several watches periodically
- Improve QA tester service, after deploy an update to test it before release into public usage.
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@disadisa The assumption that a factory in Finland means better quality is just another fairy tale.
