suunto race s wifi problem after update 2.39.20
-
@GiPFELKiND
and so what ? -
@sartoric dont know and so what
its the bad reality from suunto in these days -
@GiPFELKiND, that may be your perspective. Personally, I have had no issues with my Suunto watch and appreciate their cautious approach to updates. Rather than succumbing to external pressure, they prioritize thoroughness and efficiency in addressing bugs, which is a commendable strategy.
-
@isazi thanks - I actually have zero problems with my race s, but I am sure others eagerly await it. But I appreciate it, that Suunto is thoroughly testing the new update!
-
Once time thank you everyone here for posts and there time. First of all, sorry for long post. Topic and post should be short and concise to reach goal, but sometime require more explanation to collect info and made right conclusion. Please do not get me wrong. I salute Suunto idea to provide watch model race s with full offline map and many other feature for fair price and affordable to ordinary people against overpriced competitor watches with similar feature. I am trying to put my self into the skin of ordinary people who does not have tech background and they know only that product does not work as advertised.
@iterumtenta it is not point to prove that made in china does not work I am trying to collect many info as possible from community to understand what’s happens? Maybe Suunto race S model have region/country specific hardware or software, which should be a normal, or have global edition then is other story. For example watch will not have same usage condition in environment in Norway or Saudi Arabia etc. temperature differences and temp impact on hardware. If they are using different hardware, gps chip, or wifi chip they need to develop and use different firmware or software to support and work properly. In IT field BUG are undesirable state, and serious brand use two direction to prevent it and have satisfied consumer. that would be QA (Quality Assurance) tester/engineer or beta tester community. QA are people receiving their salary to test product no matter it is hardware or software on unimaginable way of usage to prevent issue into mass production. Cheaper way is to have beta community tester. Ordinary people with some extensive knowledge about specific product to use their time as volunteers to help prevent BUGS before release product into mass usage. Suunto please do not made and repeat other mistake and please do not use US as customer to test your product for the basic functionality. @cosme-costa if you are working in service department then you know that department is crucial for customer satisfaction, increased number of returned product or requests for repair for software related BUG which is easy to fix is not excuse for time consume fix release also. I will repeat again if is region/country specific hardware or software issue than it maybe last a bit longer. In that case suunto has list of serial number on watches and can target it self to that area fix. Anyway, again thanks All of you once more time for your helpful post and opinion. I hope this topic will help Suunto to improve their response to built better support and prone to BUG product. I am also waiting for new SW update because reverting back to previous release as workaround is not working for me, to spare my self returning brand new watch to repair center and wasting another min. three week of time.
-
This is just note from suunto support ticket I opened.
-
@disadisa
No timeframe for the update 
-
Update - thanks to @erik_ibk from another topic we find out that made in Finland watch has an issue with heart rate. So, that is good info and lead us to more specific direction to ask suunto is it model race S made as global edition or country/region specific with different hardware/software? Maybe even more that issues with wifi and OHR affected just some line of watches with specific serial number? For now affected model is OW233.
-
D disadisa referenced this topic on 1 Feb 2025, 04:30
-
@disadisa It would really be interesting what are the problems behind these bugs, but I doubt, that Suunto is going to tell you, insights on their production processes. And I also doubt, that this will provide any useful information other than, that some watches have problems and others don’t. It seems a more complex problem, and the lengthy period it takes to provide a fix shows that there are probably a lot of quirks. I understand that some people are very annoyed, that their new watch (probably a Christmas present) is not working correctly.
-
@GiPFELKiND since it’s being tested - how do you expect to have an exact time frame? Testing implies that it may take a different amount of time, in regards to what the testing will bring.
-
@Łukasz-Szmigiel you know exactly that one Person here sayed end of this month! Do you remember him? I think so
-
@GiPFELKiND And now the timeframe is postponed. Deal with it and move on.
-
@GiPFELKiND said in suunto race s wifi problem after update 2.39.20:
@Łukasz-Szmigiel you know exactly that one Person here sayed end of this month! Do you remember him? I think so
That same person was also very open about it being delayed so they could test further. Not exactly sure what you’re expectations are for a forum mod that doesn’t even work for the company
-
@disadisa suunto release software 2.37.48 to downgrade…i have notification today on suunto app… have you try it?
-
@danudyk No “downgrade notification” for my SRs.
-
-
@danudyk thank you for reminder. I did not note for that release version 2.37.48, Actually I propose at very beginning suunto support as workaround to do that as they already done for suunto peak pro, to repack sw version 2.37.48 into higher version number to be able for watch to pool that as an update (check links below). They answered that is not an option. I tried to revert into version out of box 2.35.36 using hidden menu as shown in photos at top of this topic but, watch turn into safe mode and not succeeded.
-
Update suunto release ‘service announcement’ and confess issue with sw 2.39.20 and offer some workaround as a solution, while they are working on permanent fix.
-
@disadisa today i have successfully downgrade to 2.37.38
check this link below
https://www.suunto.com/Support/faq-articles/lifecycle/2.39.20-trouble-shooting/ -
Update - I check suunto app on phone and saw notification about necessary steps to download downgrade sw version using firefox browser with enabled notification to be able current download open into suunto app. It worked, suunto app downloaded OTA 2.37.48 and transferred ono watch. I need help from you also, if someone has exact file name OTA package on watch started with Ulsan-fw_2.39.20… like on photo below? I need exact name of file Ulsan-fw_2.39.20 to be able to download that package also because I haven’t on my watch. In previous unsuccess attempt of downgrade sw version I had notification about safe restore and watch reverted to sw version 2.39.20. On that way I will have all necessary OTA package downgrade procedure to sw version 2.37.48 to be able for watch to revert itself to working sw version. Tahnk you.
