suunto race s wifi problem after update 2.39.20

[GiPFELKiND]

@disadisa No timeframe for the update

[disadisa]

Update - thanks to @erik_ibk from another topic we find out that made in Finland watch has an issue with heart rate. So, that is good info and lead us to more specific direction to ask suunto is it model race S made as global edition or country/region specific with different hardware/software? Maybe even more that issues with wifi and OHR affected just some line of watches with specific serial number? For now affected model is OW233.

[ChrisA]

@disadisa It would really be interesting what are the problems behind these bugs, but I doubt, that Suunto is going to tell you, insights on their production processes. And I also doubt, that this will provide any useful information other than, that some watches have problems and others don’t. It seems a more complex problem, and the lengthy period it takes to provide a fix shows that there are probably a lot of quirks. I understand that some people are very annoyed, that their new watch (probably a Christmas present) is not working correctly.

[Łukasz Szmigiel]

@GiPFELKiND since it’s being tested - how do you expect to have an exact time frame? Testing implies that it may take a different amount of time, in regards to what the testing will bring.

[GiPFELKiND]

@Łukasz-Szmigiel you know exactly that one Person here sayed end of this month! Do you remember him? I think so

[surfboomerang]

@GiPFELKiND And now the timeframe is postponed. Deal with it and move on.

[stromdiddily]

@GiPFELKiND said in suunto race s wifi problem after update 2.39.20:

@Łukasz-Szmigiel you know exactly that one Person here sayed end of this month! Do you remember him? I think so

That same person was also very open about it being delayed so they could test further. Not exactly sure what you’re expectations are for a forum mod that doesn’t even work for the company

[danudyk]

@disadisa suunto release software 2.37.48 to downgrade…i have notification today on suunto app… have you try it?

[Tieutieu]

@danudyk No “downgrade notification” for my SRs.

[danudyk]

@Tieutieu

[disadisa]

@danudyk thank you for reminder. I did not note for that release version 2.37.48, Actually I propose at very beginning suunto support as workaround to do that as they already done for suunto peak pro, to repack sw version 2.37.48 into higher version number to be able for watch to pool that as an update (check links below). They answered that is not an option. I tried to revert into version out of box 2.35.36 using hidden menu as shown in photos at top of this topic but, watch turn into safe mode and not succeeded.

https://www.suunto.com/bs-ba/Support/Software-updates/Release-notes/suunto-9-peak-pro-software-updates/

https://forum.suunto.com/topic/12344/update-2-39-34

[disadisa]

Update suunto release ‘service announcement’ and confess issue with sw 2.39.20 and offer some workaround as a solution, while they are working on permanent fix.

[danudyk]

@disadisa today i have successfully downgrade to 2.37.38
check this link below
https://www.suunto.com/Support/faq-articles/lifecycle/2.39.20-trouble-shooting/

[disadisa]

Update - I check suunto app on phone and saw notification about necessary steps to download downgrade sw version using firefox browser with enabled notification to be able current download open into suunto app. It worked, suunto app downloaded OTA 2.37.48 and transferred ono watch. I need help from you also, if someone has exact file name OTA package on watch started with Ulsan-fw_2.39.20… like on photo below? I need exact name of file Ulsan-fw_2.39.20 to be able to download that package also because I haven’t on my watch. In previous unsuccess attempt of downgrade sw version I had notification about safe restore and watch reverted to sw version 2.39.20. On that way I will have all necessary OTA package downgrade procedure to sw version 2.37.48 to be able for watch to revert itself to working sw version. Tahnk you.

[disadisa]

@danudyk Thanks

[RichardP]

@disadisa Is the wifi working now on your race S with the new software update?

[Dj_afrolexios]

Hello,
After Update to 2.40.38 I can’t enable Wi-Fi on my Race S, both from phone or watch, so I can’t download offline maps.
Is there anyone who has the same problem?

[aiv4r]

@Dj_afrolexios yea, I have the same issue, cannot enable Wi-Fi in the watch and neither over the app.

[disadisa]

Hi to all, sorry for late answer. We tested watch intensively. Did not done upgrade on version 2.40.38, still on version 2.39.44. Everything working on version 2.39.44. If you have issue try to downgrade to previous version software. BR

[Lukmanul Hakim]

@Dj_afrolexios have the same issue here, just bought race s yesterday, immediately upgrade to 2.40 firmware because i don’t know there is an issue on this firmware, it only connect to wifi for 3 second, then disconnected, tried downgrade to 2.35, but stuck on safe state mode.