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Sleeping data Not logged anymore

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  • M Offline
    manno02
    last edited by 11 Jan 2025, 07:11

    Good Morning Since three days my Vertikal does not log the sleeping data, Heart rates an O2-data. I did a restart of the watch without success. And ideas? Regards
    Axel

    V 1 Reply Last reply 11 Jan 2025, 07:48 Reply Quote 0
    • V Offline
      vinc14 Bronze Member @manno02
      last edited by 11 Jan 2025, 07:48

      @manno02 do your watch are connected to the app. i had the same Problem and had to reboot the phone.

      • Suunto Vertical Steel solar All Black and Made in Finnland
      • Suunto Smart Heart Rate Belt
      • Suunto Zoop

      Android APP: 4.100.4


      Linux (Debian) Laptop (No Windows)

      M 1 Reply Last reply 11 Jan 2025, 07:57 Reply Quote 0
      • M Offline
        manno02 @vinc14
        last edited by 11 Jan 2025, 07:57

        @vinc14

        Thanks for the Hint, I tried it but didnt help. There is a coincidence in updating my iPhone 16pro to 18.2 three days ago, so I think it is a Software Problem that has to be fixed by suunto
        Regards
        Axel

        M 1 Reply Last reply 11 Jan 2025, 18:51 Reply Quote 0
        • M Offline
          manno02 @manno02
          last edited by 11 Jan 2025, 18:51

          I tested it during the day, it seems to be a Problem of the watch because the dialogue says it is activated but it also says that there is no Recording of sleep data available. I will contact suunto

          S 1 Reply Last reply 11 Jan 2025, 19:15 Reply Quote 0
          • S Offline
            SergioB @manno02
            last edited by 11 Jan 2025, 19:15

            @manno02 also other watches seems to have the same/similar problem after the recent update (particularly S9PP, as you can see in the forum), so also in your case it could be related to the new FW. I’m just guessing

            Suunto Race Stainless Steel (always updated to latest FW) and Suunto App on Android 13.

            Previously owned/tested: Suunto Vertical Stainless Steel, Suunto 9, Suunto 3.

            1 Reply Last reply Reply Quote 0
            • J Offline
              jsuarez Bronze Member
              last edited by 12 Jan 2025, 09:18

              Same here. After update to latest FW on Suunto Race it has stopped logging sleep.

              S 1 Reply Last reply 12 Jan 2025, 09:47 Reply Quote 0
              • S Offline
                Stefano M64 Silver Members @jsuarez
                last edited by 12 Jan 2025, 09:47

                @jsuarez said in Sleeping data Not logged anymore:

                Same here. After update to latest FW on Suunto Race it has stopped logging sleep.

                with the latest FW, my Race regularly records sleep, it could be a problem with the SA and Android/iOS versions

                Suunto Vector . Vector HR . Core . Race & Race S

                M 1 Reply Last reply 12 Jan 2025, 13:00 Reply Quote 0
                • M Offline
                  manno02 @Stefano M64
                  last edited by 12 Jan 2025, 13:00

                  I deaktivated the sleeplogging yesterday, mad a restart of the watch and the reacticated the function, that was successful, nie it works again

                  1 Reply Last reply Reply Quote 1
                  • M Offline
                    MiniForklift Platinum Member
                    last edited by 12 Jan 2025, 21:27

                    I use the sleep tracking and HRV every night but I turn the 24/7 HR off during the day. It would be great if we were still able to see the sleep information/stats when the optical HR has been disabled

                    FWIW I have no issues with sleep data since the latest update

                    SV Titanium Solar Forest

                    J 1 Reply Last reply 13 Jan 2025, 12:58 Reply Quote 0
                    • J Offline
                      jsuarez Bronze Member @MiniForklift
                      last edited by 13 Jan 2025, 12:58

                      @MiniForklift
                      Same here. There’s another thread going on: https://forum.suunto.com/topic/12183/software-update-2-39-20-2024-q4/507

                      1 Reply Last reply Reply Quote 0
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