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Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!

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  • M Offline
    MichalP
    last edited by 24 Jan 2025, 11:30

    Suunto vertical titanum solar .
    That my thirth Suunto watch after Baro 9 and Peak but the last.
    Never agin suunto.

    I have had a problem with information about my resting heart rate.
    I bye Vertical last September and from begining I had this problem .
    The watch constantly shows the resting heart rate twice as high as it actually is.
    I have 60 and watch shows 120.
    Only resetting the watch causes correct readings.
    I sent it to the service center twice and the service said everything was fine.
    Except it’s not.
    I sent photos etc. but the website ignored me.

    The same thing happens during activity, the heart rate starts to show twice as high values, after resetting it shows approx.

    Previous models never had this problem.
    For the first 3 months of use, the watch was at the service center for over a month, but in response I received information that it works ok.
    BUT IT DOESN’T WORK OK.
    THEREFORE, THE TRAINING ANALYSIS CAN BE THROWN IN THE BIN.
    NO MORE SUUNTO.

    I C Z S M 6 Replies Last reply 24 Jan 2025, 11:45 Reply Quote -1
    • I Offline
      isazi Moderator @MichalP
      last edited by 24 Jan 2025, 11:45

      @MichalP sorry it did not work for you.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      1 Reply Last reply Reply Quote 0
      • C Offline
        cosme.costa @MichalP
        last edited by cosme.costa 24 Jan 2025, 12:04

        @MichalP Sorry to hear that doesn’t work for you and I do believe that this can make you angry but I do not know how your post will help the community or the community can help you.

        If you have issues and you said that you have photos, put them here and explain your issues. Maybe someone have/has the same issues than you and has found a solution that can help you.

        I can’t talk about the peak because I never have had one but regarding the S9B, for me and for a lot of people here and there the OHR in the watch has never work well whilst the SV has been more than acceptable.

        @MichalP said in Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!:

        THEREFORE, THE TRAINING ANALYSIS CAN BE THROWN IN THE BIN.

        If you want to do seriously training analysis you must use a chest strap (even more now with ZS) or an external sensor, not the watch OHR, in any brand. As an example, Coros recommend using its OHR armband for training not the watch OHR.

        M 1 Reply Last reply 24 Jan 2025, 12:15 Reply Quote 2
        • M Offline
          Mitch9 @cosme.costa
          last edited by 24 Jan 2025, 12:15

          Before my SV I had S9baro and for me the heart rate measurements during day AND sports are much better. For running I use often a chest strap to get proper values, especially for intervall sessions. But every body is different…

          Watch: Suunto Vertical Titanium Solar (Sand)
          SA: Android (beta)
          HRS: Polar H10

          1 Reply Last reply Reply Quote 3
          • K Offline
            Kaiphi
            last edited by 24 Jan 2025, 13:09

            I’m sorry for you that it didn’t work for you and you weren’t successfully helped. As the others have already said, a forum can help with this. However, this 1 star google review does not help anyone here. I can only say from my 9PP and vertical that both have delivered realistic values.

            With which device did you compare the values of the watch?

            Suunto 9 Peak Pro
            Suunto Vertical Titanium Solar

            1 Reply Last reply Reply Quote 2
            • Z Offline
              Zdeněk Hruška Bronze Member @MichalP
              last edited by 24 Jan 2025, 13:57

              @MichalP It’s unfortunate the wrist OHR didn’t work for you, but to label Suunto as “bad” because of this is a bit excessive. Wrist-based OHR technology has limitations on all watches. Sometimes it provides decent results, and other times it doesn’t. The wrist is simply one of the least reliable places to measure heart rate.

              If accurate HR measurement is important to you, investing in an external sensor, such as a chest strap (like those from Polar or Garmin) or an armband OHR monitor (e.g., Polar Verity Sense or Coros), is essential. Yes, it’s unfortunate that an additional device is necessary. But these external sensors are simply more accurate.

              While some watches may perform slightly better for you personally, wrist OHR is limited. It’s more like a convenience feature rather than a precise measurement tool. Relying on a wrist OHR for HR data is akin to using an estimate, regardless of which watch you’re wearing.

              It’s nicely summed up here for example: https://www.doctorsofrunning.com/2024/04/monday-shakeout-are-wrist-based-heart.html

              1 Reply Last reply Reply Quote 6
              • S Offline
                sebchastang Silver Members @MichalP
                last edited by 24 Jan 2025, 14:30

                @MichalP I have also noticed higher HR reading at the beginning of an activity and it becomes more accurate after 10 minutes approx.
                Here is a tip: launch a HR reading (from widget) before launching an activity. In my case it helps getting more correct HR readings at the beginning of the activity.
                Hope it helps you also.

                Suunto Vertical
                Suunto Traverse

                1 Reply Last reply Reply Quote 2
                • M Offline
                  mando @MichalP
                  last edited by 25 Jan 2025, 05:41

                  @MichalP sometimes I have exactly the same thing as that with my race s if my strap is loose. If I make it tight against my wrist then after a minute or two it gives correct reading. (the watch must not be able to bounce around or move).

                  M 1 Reply Last reply 30 Jan 2025, 20:27 Reply Quote 1
                  • T Offline
                    Tami999 Silver Members
                    last edited by Tami999 25 Jan 2025, 07:20

                    To be fair I noticed since last update my Vertical shows 55+ to 60+ hr during training sometimes (same value as sleeping man) I need to take it off completely to lose sensor reading (no hr found) than put it back on hand. Than it goes back to 120-130 Happens pretty often (no tattoo, clean skin, not hair problem, just happens since last update). Right now I’m writing when leaving my bed and It shows 67 so… 😃

                    1 Reply Last reply Reply Quote 0
                    • M Offline
                      MichalP @MichalP
                      last edited by 30 Jan 2025, 20:25

                      @MichalPthanks guys for the great advice.
                      I don’t mean that this watch should show the heart rate with medical accuracy. but this crazy guy shows 2x more…
                      This is my 3rd Suunto watch but the first one that shows this!!!

                      20241217_213018.jpg

                      S 1 Reply Last reply 30 Jan 2025, 21:40 Reply Quote 0
                      • M Offline
                        MichalP @mando
                        last edited by 30 Jan 2025, 20:27

                        @mando said in Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!:

                        sometimes I have exactly the same thing as that with my race s if my strap is loose. If I make it tight against my wrist then after a minute or two it gives correct reading. (the watch must not be able to bounce around or move).

                        But I’m talking about resting heart rate.

                        M 1 Reply Last reply 31 Jan 2025, 07:38 Reply Quote 1
                        • S Offline
                          sartoric Moderator @MichalP
                          last edited by 30 Jan 2025, 21:40

                          @MichalP
                          based on the picture you’re wearing it too low. It looks like it’s actually on your wrist bone

                          SVTS - 2.40.38
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                          Samsung A5 2016 - Android 7.0
                          Samsung A33 2022 - Android 14 - One UI 6.1
                          Suunto App Android 5.2.5 beta
                          Suunto App IOs 2.45.0 (19123) beta on MBP M1

                          W 1 Reply Last reply 30 Jan 2025, 21:55 Reply Quote 5
                          • W Offline
                            wakarimasen Silver Members @sartoric
                            last edited by 30 Jan 2025, 21:55

                            @sartoric said in Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!:

                            @MichalP
                            based on the picture you’re wearing it too low. It looks like it’s actually on your wrist bone

                            Just what I was about to type 😉

                            Suunto Race Titanium
                            Suunto Ambit3 Peak
                            Polar H10
                            Polar OH1

                            1 Reply Last reply Reply Quote 3
                            • O Offline
                              Outdoorsy
                              last edited by 30 Jan 2025, 22:48

                              Interesting. Mine works great!

                              c5c8e16d-2608-44b8-9853-da3f1e674729-image.png

                              Previous: Ambit 2, Ambit 3 Peak HR, 9 Peak Pro
                              Current: Vertical non-solar

                              M 1 Reply Last reply 31 Jan 2025, 17:32 Reply Quote 0
                              • M Offline
                                mando @MichalP
                                last edited by 31 Jan 2025, 07:38

                                @MichalP me too… if my strap is not tight i also sometimes get the same 2x resting heart rate.

                                1 Reply Last reply Reply Quote 0
                                • M Offline
                                  MichalP @Outdoorsy
                                  last edited by 31 Jan 2025, 17:32

                                  @Outdoorsy

                                  it doesn’t matter whether it is 2 cm above the wrist or on the wrist… I attach a photo… the website claims that it should be on the wrist and not 2 cm above… I received such a letter from the website from the Czech RepublicIMG_1083 (1).jpg IMG_1084 (1).jpg

                                  O 1 Reply Last reply 31 Jan 2025, 22:21 Reply Quote 1
                                  • O Offline
                                    Outdoorsy @MichalP
                                    last edited by 31 Jan 2025, 22:21

                                    @MichalP You may have a bad hardware. Did you reach out to Sunnto support?

                                    Previous: Ambit 2, Ambit 3 Peak HR, 9 Peak Pro
                                    Current: Vertical non-solar

                                    M 1 Reply Last reply 2 Feb 2025, 06:50 Reply Quote 0
                                    • M Offline
                                      MichalP @Outdoorsy
                                      last edited by 2 Feb 2025, 06:50

                                      @Outdoorsy said in Suunto vertical titanum solar - NEVER AGAIN SUUNTO !!!:

                                      You may have a bad hardware. Did you reach out to Sunnto support?

                                      More than 1 month in Chech servis and nothing they say is ok.

                                      NO COMMENTS ! …

                                      B C 2 Replies Last reply 2 Feb 2025, 13:40 Reply Quote 2
                                      • B Offline
                                        Brad_Olwin Moderator @MichalP
                                        last edited by 2 Feb 2025, 13:40

                                        @MichalP I believe you have bad hardware as well.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        1 Reply Last reply Reply Quote -1
                                        • C Offline
                                          ChrisA Platinum Member @MichalP
                                          last edited by ChrisA 2 Feb 2025, 18:34 2 Feb 2025, 18:34

                                          @MichalP if one applies logic here, there are only actually three possibilities:

                                          1. This would be a common problem - a greater number of people would have it and report it here, which is not the case.

                                          2. Suunto Service in your country considers doubling the HR measurement ok and not to be a problem and tells You that’s ok and your watch has no problems. Which is of course ridiculous

                                          3. Your watch is broken, and Suunto Service in your country tells you it’s not, which I think has happened (what would be bad customer service.)

                                          I don’t know if that’s possible, but have you tried to reach out to Suunto directly (not the Czech Suunto, but the Finnish one)? Maybe they can help you better and look into your problems.

                                          1 Reply Last reply Reply Quote 0
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