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can't download maps

Scheduled Pinned Locked Moved Suunto Race S
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  • М Offline
    Михаил
    last edited by 19 days ago

    I can’t download maps. Judging by the forum, many people have had this problem since February of this year. Is support so bad that they still can’t solve the issue?

    2 A M 3 Replies Last reply 16 days ago Reply Quote 0
    • 2 Offline
      2b2bff @Михаил
      last edited by 16 days ago

      Could you elaborate on that? What are you doing? Are there messages? What exactly does not work?

      Suunto Race S
      Garmin Epix Pro

      М 1 Reply Last reply 15 days ago Reply Quote 0
      • A Offline
        andrewjknox Bronze Member @Михаил
        last edited by 16 days ago

        @Михаил I’ve got this issue presently too.

        I’m on holiday and trying to download a region before I go out to explore the trails. When I added the wireless network, it said “All set!” After a few seconds, it says “Add a network to the watch”.

        The map itself is stuck downloading.

        I’ve downloaded maps in the past.

        IMG_8674.jpeg

        IMG_8675.jpeg

        Any ideas?

        Watch: Suunto Race S, Garmin Fenix 7X + Coros Pace 3
        Phone: iPhone 13 Pro
        Footpod: Stryd
        HR: Coros HRM + Polar H10
        Sleep: Oura ring 2

        A 1 Reply Last reply 16 days ago Reply Quote 0
        • A Offline
          andrewjknox Bronze Member @andrewjknox
          last edited by 16 days ago

          PS: It’s a relatively small map. Screenshot with download + previously downloaded maps:

          IMG_8676.jpeg

          Watch: Suunto Race S, Garmin Fenix 7X + Coros Pace 3
          Phone: iPhone 13 Pro
          Footpod: Stryd
          HR: Coros HRM + Polar H10
          Sleep: Oura ring 2

          1 Reply Last reply Reply Quote 0
          • M Offline
            Mff73 @Михаил
            last edited by 16 days ago

            @Михаил
            There is a bug in current firmware. The WiFi button is not working. You can’t toggle on, or you can’t toggle off (depending on current status). The only solution for now is to hardreset your watch to activate WIFI by default.
            Still not possible after to toggle off, but at least you will be able to download map.
            Be careful before hardreset to synchronise your watch fully, not to loose activities. The rest will be erased.

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            М 1 Reply Last reply 15 days ago Reply Quote 0
            • М Offline
              Михаил @Mff73
              last edited by 15 days ago

              @Mff73
              I fixed the Wi-Fi earlier, the problem is precisely the lack of progress when downloading

              1 Reply Last reply Reply Quote 0
              • М Offline
                Михаил @2b2bff
                last edited by 15 days ago

                @2b2bff hi
                It all started with nothing happening when selecting cards, it turned out the watch “forgot” WiFi. The connection didn’t work.
                I read the forums and found out how to roll back the watch software. So:

                Iteration 1
                Version 2.39.20, WiFi 5, connection configured
                The router sees the connected watch
                ! but the boot process is frozen (see screenshot below)

                Iteration 2
                Version 2.39.20, WiFi 2.4, connection configured
                The router sees the connected watch
                ! but the boot process is frozen (see screenshot below)

                Iteration 3
                Version 2.39.20, WiFi 2.4, connection configured + VPN
                The router sees the connected watch
                ! but the boot process is frozen (see screenshot below)

                I chose the smallest card for the test

                ![alt text](photo_2025-05-21_18-24-14.jpg image url)

                In more than an hour, the watch downloaded less than a megabyte

                photo_2025-05-21_18-23-48.jpg

                М 1 Reply Last reply 15 days ago Reply Quote 0
                • М Offline
                  Михаил @Михаил
                  last edited by 15 days ago

                  @Михаил
                  The problem was solved, Suomi decided that not everyone can use their products. The VPN helped. Replaced Finland with Poland and changed the language >> The maps have been downloaded.

                  With crooked hands, it would be better to fix the pulse sensor and other jambs.

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