Software Update 2.48.16 (2025 November Rain release)

enriqueescoms

@Stanislav-Damjanov Yes, I’ve noticed the same on my 9PP

Inge Nallsson

@Stanislav-Damjanov said in Software Update 2.48.16 (2025 November Rain release):

it misseg almost every seconon 25m distance, I counted more than 10 missed distances. My swimning style is exactly the same it was before, and usually it missed one or two distances in about 2.5km.

Yes, the missed lengths have skyrocketed also for me over the almost exactly one year since I bought the Race S. Back then (December 2024) the algorithm categorized everything as "Free"style, but missed very few lengths. Then Suunto started to tinker with style identification…

What is now a fact, is that if the algorithm can’t identify the style, the whole length is discarded (instead of having a fallback to e.g. Freestyle). For me, as a competitive swimmer in the 1970s with Breaststroke as a specialty, this has a profound implication. Back then we were tought a very tight and quick arm pull, something crudely ascii-drawn like:

 _( )_
\_   _/

I am trying to illustrate a sort of < > pattern with the upper and lower arms. Using this style the algorithm discards about 80% to 100% of all my Breaststroke lengths. The watch starts to count lengths again if I use a more modern and wider competition arms style; again crude ascii:

 _( )_
|_   _|

It also count lengths quite consistently if I use the widest style of all, the slow recreational style tought by my father:

   _( )_
/         \

Apart from having to relearn a swimming style (!), the problem with a modern wide arm pull is that it relies quite a bit on muscle strength. I am 65, so that style is very exhausting. And even as a youngster the idea of the tight arm pull was to quickly get them out of the way and use the legs as the main way of propulsion.

Anyway, these are my experiences… Since I do about 50% Freestyle and 50% Breaststroke the current situation is really disheartening. Last swimming session I left the watch at home - if it can’t count, there’s little use for it.

Александр Даниленко

@pavel.samokha
@Dimitrios-Kanellopoulos

Again same problem. 1st the watch calculated 25m as 13.5 (which is close to the truth), but then I swam 25m underwater + 25m freestyle max + 25m underwater + 25m freestyle max. The watch had to count those 2 time by 25m freestyle max as separate, but they didn’t count any and changed the time for previous 25m from 13.5s to 6 minutes 47 seconds:

Therefore the overal swimming session pace is completely wrong:

The swimming in this firmware is completely broken. I compelled to go back to the previous firmware…again

mlakis

@Dimitrios-Kanellopoulos, just tried also a pair of Favero Assioma pedals, same behaviour, menu says obtaining crank length, setting the length reports OK but then the message about obtaining the length remains, and sensor is not visible when selecting the cycling training.

Thanks in advance

Ecki D.

9PP WHR 24/7 stopped working during night again

Last night the 24/7 HR Measurement stopped working again. I just noticed it because after waking up the passcode was activated again and again.

This time turning on energy save mode and turning it off again fixed it.

Can’t remember when this happend to me last time. Thought it might have been fixe but it seems like it is still happening.

It seems like the option to send logs to support ist gone in the app, or do I just don’t find it?

Egika

@Ecki-D. seems like the watch thinks it is off your skin.

gkaempfer

@Ecki-D. Sending logs still exists under account (right top picture of a person) -> settings:

2b2bff

@Egika said in Software Update 2.48.16 (2025 November Rain release):

seems like the watch thinks it is off your skin.

I guess that is what happened with my Race S as well - as written here

Ecki D.

@2b2bff @Egika - Yes, that’s my impression as well. Once the sensors switch off, it probably triggers the whole ‘off-skin mode’ logic. Kind of a chicken-and-egg situation that only Suunto can really sort out — is it falsely detecting no skin contact, or are the sensors shutting down for some other reason?

Just to add my perspective:
It’s frustrating that a basic issue like the nightly sensor shutdown is still around. This isn’t an isolated case — several users report the same behaviour, and it has a real impact on sleep/HRV tracking.

The watch is great in many ways, but when such a core function keeps failing, it becomes hard to trust the device long term. Some users even joked at me that the only reliable “solution” is to return the watch after 11 months and hope the next model fixes it — which says a lot about how long this problem has been known.

It would be really appreciated if Suunto could take a closer look and address this properly. The hardware seems capable; it feels like a firmware issue that should be solvable.

Matúš

@Ecki-D. said in Software Update 2.48.16 (2025 November Rain release):

9PP WHR 24/7 stopped working during night again

A shiver runs down my spine…

Currently, @Jaxxdu (https://forum.suunto.com/post/180232) and you had (again) the “pleasure” of this bug… Very very well! So, I’m waiting for it.

Stanislav Damjanov

I had another swim session today, once again watch missed 8-10 25m distances in 2500m. It is quite frustrating, last year in June before firmware update which supposed to fix swim style detection it was quite accurate, it was often that even one distance wasn’t missed for thewhole session. After that update it was worse but it was acceptible to miss few distances, but now it’s a disaster.

v.sacre

I still don’ t understand how to see new running metrics (ground contact etc).
I use Vertical 2 with latest firmware, with or without Stryd, with or without custom mode and in all cases I don’t see those metrics…

OutdoorMan

@v.sacre I don’t have these on watch screen but these details are visible in the activity summary after you finish a run or in Stats in the app. Do you see this?

v.sacre

@OutdoorMan nope it is not present in the app

strain

@Ecki-D. I’m waiting for a solid Q4 software update otherwise my race 2 is an expensive paperweight.

2b2bff

A little episode on sleep tracking. This has been the last night for my watch:

What really happened is that I woke up because of a cough coming up. I stood up, went to the bathroom to not disturb my sleeping wife. This is represented by the first of the spikes. Then I went to bed again. A couple of minutes later I felt the coughing coming back, so I stood up again, went to the kitchen to make a cup of tea. Stayed there for almost an hour before going back to sleep again. This timeframe is surrounded by the other two spikes. I needed another half an hour or so to really sleep again.

This can be somewhat seen if we look at the HR at the same time…

At the end I woke up about 08:38. So, currently sleep tracking is very generous and usually overestimates sleep. It has been better in the past…

Dareo

@2b2bff I haven’t seen those screens before. Where are they in the app? Maybe they’re not available to me because I use a 9PP.

2b2bff

@Dareo iOS app. Sleep per day… But I don’t know what the 9PP limitations are…

A Former User

@2b2bff Same behavior, perhaps slightly worse on Suunto Run, reported some time ago.

Stavrogin

@2b2bff Thank you thank you thank you thank you thank you so so so so much!

I could not figure out why my sleep tracking was such a mess until I saw this picture. I was looking at the heart rate separately in the heart rate block, but as I look at my heart rate in my sleep tracking I am seeing exactly the same thing. I get why tracking has been so so bad. It’s the OHR.