No sound after firmware upgrade
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@Gizmo666 well first of all, did you try to soft reset the watch? This usually fixes a lot of things. Press and hold the upper button for 12 seconds.
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@OutdoorMan Yes I did. In fact I even did a factory reset. Still no tones, only vibration.
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@Gizmo666 this is strange.
- check if DND is off (switch in the control panel)
- See, if “Settings - General - Tones - Tones -> All on” does then make the watch beep with every button press.
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Did all of that already
No tone -
@Gizmo666 strange. I am out of ideas now
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@Egika yes and this is the 2nd brandnew watch in 1 week. So is it hardware or software problem? Thats the big question.
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@Gizmo666 Have you tried the alarm? Does it work?
If the alarm works it means that is something related with the settings if not maybe the beeper is faulty.
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@cosme.costa yes, tried that. Does not work.
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@Gizmo666 In your case, if you are in the return window I will replace it in the shop where you bought it if not I will open a ticket with Suunto Service department and you will have it repaired in no time. As an example, before Christmas I sent my old S9B to replace the buttons (out of warranty of course) and in 5 days, including weekend I have it at home.
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@cosme.costa the mistery is solved.
My wife said whats that annoying noise coming from your watch. I said your hear that? Yes she said.
I’m high tone deaf. Apparently those tones are very high pitched, above 3000Hz. So, too bad but I can’t hear them. -
well, this is pretty interesting
I guess we can summon @Dimitrios-Kanellopoulos or @pavel.samokha to maybe confirm
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@sartoric Yeah would be great that this high pitched tones would be lowered to 2000Hz for people with bad hearing.
Firmware change request. -
@sartoric do they usualy reply here?
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I would suggest to factory reset. But this sucks. I am not sure what the problem could be if all settings are ok
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@Dimitrios-Kanellopoulos the tones work but they are too high pitched for my hearing.
My wife and daughter tell me that the tone is very high. -
@Dimitrios-Kanellopoulos BTW, it also sucks that there is no volume setting anywhere.
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@Gizmo666 do they changed? to higher pitch?
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@Dimitrios-Kanellopoulos dunno, my first Suunto.
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@Gizmo666
didn’t you say that you heard something before the fw update ? -
@sartoric i tought I did yes but now I’m not certain anymore. Anyway I guess the first watch wasn’t faulty either. I will have to rely on the vibration than on tone 🫡🫡
