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    No sound after firmware upgrade

    Scheduled Pinned Locked Moved Suunto Vertical 2
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    • EgikaE Offline
      Egika Platinum Member @Gizmo666
      last edited by

      @Gizmo666 strange. I am out of ideas now

      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal, Race S All Black / Titanium Courtney, Run Lime

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      • G Offline
        Gizmo666 @Egika
        last edited by

        @Egika yes and this is the 2nd brandnew watch in 1 week. So is it hardware or software problem? Thats the big question.

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        • cosme.costaC Offline
          cosme.costa @Gizmo666
          last edited by cosme.costa

          @Gizmo666 Have you tried the alarm? Does it work?

          If the alarm works it means that is something related with the settings if not maybe the beeper is faulty.

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          • G Offline
            Gizmo666 @cosme.costa
            last edited by

            @cosme.costa yes, tried that. Does not work.

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            • cosme.costaC Offline
              cosme.costa @Gizmo666
              last edited by

              @Gizmo666 In your case, if you are in the return window I will replace it in the shop where you bought it if not I will open a ticket with Suunto Service department and you will have it repaired in no time. As an example, before Christmas I sent my old S9B to replace the buttons (out of warranty of course) and in 5 days, including weekend I have it at home.

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              • G Offline
                Gizmo666 @cosme.costa
                last edited by

                @cosme.costa the mistery is solved.
                My wife said whats that annoying noise coming from your watch. I said your hear that? Yes she said.
                I’m high tone deaf. Apparently those tones are very high pitched, above 3000Hz. So, too bad but I can’t hear them.

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                • sartoricS Offline
                  sartoric Moderator
                  last edited by sartoric

                  well, this is pretty interesting 🙂

                  I guess we can summon @Dimitrios-Kanellopoulos or @pavel.samokha to maybe confirm

                  SVTS - 2.48.16
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                  Suunto App IOs 3.6.0 (20927) beta on MBP M1 Max

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                  • G Offline
                    Gizmo666 @sartoric
                    last edited by

                    @sartoric Yeah would be great that this high pitched tones would be lowered to 2000Hz for people with bad hearing. 🙂
                    Firmware change request.

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                    • G Offline
                      Gizmo666 @sartoric
                      last edited by

                      @sartoric do they usualy reply here?

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                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by

                        I would suggest to factory reset. But this sucks. I am not sure what the problem could be if all settings are ok

                        Community Manager / Admin @Suunto
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                        • G Offline
                          Gizmo666 @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos the tones work but they are too high pitched for my hearing.
                          My wife and daughter tell me that the tone is very high.

                          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                          • G Offline
                            Gizmo666 @Dimitrios Kanellopoulos
                            last edited by Gizmo666

                            @Dimitrios-Kanellopoulos BTW, it also sucks that there is no volume setting anywhere.

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                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager @Gizmo666
                              last edited by

                              @Gizmo666 do they changed? to higher pitch?

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
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                              • G Offline
                                Gizmo666 @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos dunno, my first Suunto.

                                sartoricS 1 Reply Last reply Reply Quote 0
                                • sartoricS Offline
                                  sartoric Moderator @Gizmo666
                                  last edited by

                                  @Gizmo666
                                  didn’t you say that you heard something before the fw update ?

                                  SVTS - 2.48.16
                                  SSSWHR BARO Amber - 2.8.32
                                  Samsung A5 2016 - Android 7.0
                                  Samsung A33 2022 - Android 15 - One UI 7.0
                                  Suunto App Android 6.6.3 beta
                                  Suunto App IOs 3.6.0 (20927) beta on MBP M1 Max

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                                  • G Offline
                                    Gizmo666 @sartoric
                                    last edited by

                                    @sartoric i tought I did yes but now I’m not certain anymore. Anyway I guess the first watch wasn’t faulty either. I will have to rely on the vibration than on tone 🫡🫡

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                                    • G Offline
                                      Gizmo666
                                      last edited by

                                      I just measured the alarm tone from the SV2
                                      6000hz at 50db

                                      Thats high pitched and quiet if you ask me.
                                      Time for the devs to change that in the software.
                                      Are they following this forum?

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                                      • G Offline
                                        Gizmo666 @Gizmo666
                                        last edited by

                                        Screenshot_20260110-182044.png
                                        Screenshot from the spectrum analyser

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