Suunto 9 Peak Pro and Polar Verity Sense: connection dropping after start

C D

It could be an issue on Polar side, they withdrew the 3.0.15 firmware shortly after the release. https://support.polar.com//en/updates/verity-sense-firmware-version-3015-no-longer-available

jmlee

@CroShark Thanks for the tip. Unfortunately, it’s not working for me. I tried many, many times, both just pausing and restarting as well as stopping completely and discarding the exercise.

@c-d : Yes, I would wager than the issue hangs together with the firmware update, as the timing fits. I shall write to Polar support.

I received the armband in the US as a gift, but I live in Europe. So, unfortunately, there is no practical way for me to return it.

MiniForklift

I know it’s not much help, but just wanted to say that I have no issues currently and I haven’t experienced this. I use the same HR monitor with my V1 and it’s always been reliable with no connection problems
I just wanted to chime in so you know that it’s not a blanket issue for everyone pairing these two units. Hope you find a fix for it soon

snow*

@C-D said in Suunto 9 Peak Pro and Polar Verity Sense: connection dropping after start:

It could be an issue on Polar side, they withdrew the 3.0.15 firmware shortly after the release. https://support.polar.com//en/updates/verity-sense-firmware-version-3015-no-longer-available

Version 3.0.16 is now available – it’s well worth giving it a go straight away…

jmlee

@snow & @c-d
Thanks for the tip. I installed the 3.0.16, but it hasn’t solved the problem. I tried all manner of reconnecting and resetting the device, blue tooth connection etc., but the verity sense still behaves as described. In fact, I noticed that at point 2 (see above), I see the pulse, but it does not change. So, it must deliver an initial reading, and then the connection conks out.

I will now write to Polar support.

snow*

@jmlee As a last resort, I’d also try resetting the Verity Sense to its factory settings via FlowSync

MiniForklift

@snow Can you install the update using the Polar Flow app via bluetooth? I downloaded it but can’t see a clear way to update my unit. Thanks in advance

snow*

@MiniForklift Hi, I’ve updated it yesterday. Please take a look at this and this.

Niclas Brundell

I have a similar issue with my vertical 2. Today it buzzed me about every 3 minutes on a 10km run because it suddenly had no heart rate and then it came back. Seems like the connection was dropping constantly for a few seconds before reconnectin. But it doesn’t show up on the heart rate chart in the app so I guess suunto fills in the blanks of missing heart rate data

jmlee

@snow Thanks for the tip. I tried it, but still see no improvement.
I downloaded the Polar Beat App to my phone, and it connected with the VS-Armband without any problems.

I assume that Polar is going to say it’s a Suunto issue, and that Suunto will say the opposite. The chronology of my problems points to Polar, as the Suunto P9P was updated in November and again in January. But, I was able to use the VS-Armband fine from receiving it in early December until the 3.0.15 firmware upgrade.

Alas….