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Move not syncing with Movescount

Scheduled Pinned Locked Moved Digital service transition
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  • T Offline
    Tom H Edwards
    last edited by 8 Jul 2019, 07:32

    Hi, did a 50 mile cycle ride yesterday, and been trying to sync my move from my ambit3 with Movescount since…but no luck

    Any suggestions or ideas why this could be?

    F S 2 Replies Last reply 8 Jul 2019, 07:39 Reply Quote 0
    • F Offline
      freeheeler @Tom H Edwards
      last edited by 8 Jul 2019, 07:39

      @Tom-H-Edwards
      MC app or web thru Moveslink2?

      living sideways

      1 Reply Last reply Reply Quote 0
      • T Offline
        Tom H Edwards
        last edited by 8 Jul 2019, 08:27

        I use the Movescount app on my iphone. Tried unpairing and repairing but still nothing.

        Had this issue before…love the watch, but this is massive downside to suunto 😔

        F 1 Reply Last reply 8 Jul 2019, 08:41 Reply Quote 0
        • S Offline
          sartoric Moderator @Tom H Edwards
          last edited by 8 Jul 2019, 08:32

          @Tom-H-Edwards
          Are you trying to sync now or you did it yesterday ?

          Because : https://forum.suunto.com/topic/2826/service-maintenance

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.3.5 beta
          Suunto App IOs 2.46.0 (19453) beta on MBP M1

          T 1 Reply Last reply 8 Jul 2019, 09:05 Reply Quote 0
          • F Offline
            freeheeler @Tom H Edwards
            last edited by 8 Jul 2019, 08:41

            @Tom-H-Edwards
            my wife’s Ambit 3 R has had sync issues last week, too. It worked after unpairing and reconnecting but that was on Android.
            I would also try to sync thru the cable directly to the web.

            I think the service maintenance is only affecting SA, not MC (?!).

            living sideways

            1 Reply Last reply Reply Quote 0
            • T Offline
              Tom H Edwards @sartoric
              last edited by 8 Jul 2019, 09:05

              @sartoric tried yesterday, and still trying now

              1 Reply Last reply Reply Quote 0
              • S Offline
                sartoric Moderator
                last edited by 8 Jul 2019, 10:30

                Do you have Suunto App installed on your phone and BT always active ?

                SVTS - 2.40.38
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 14 - One UI 6.1
                Suunto App Android 5.3.5 beta
                Suunto App IOs 2.46.0 (19453) beta on MBP M1

                T 1 Reply Last reply 8 Jul 2019, 11:04 Reply Quote 0
                • T Offline
                  Tom H Edwards @sartoric
                  last edited by 8 Jul 2019, 11:04

                  @sartoric its only active once i open the suunto app. After a ride or run, i stop the ctivity on the watch, then open the suunto app on my iphone…usually syncs with Movescount

                  S 1 Reply Last reply 8 Jul 2019, 11:13 Reply Quote 0
                  • S Offline
                    sartoric Moderator @Tom H Edwards
                    last edited by 8 Jul 2019, 11:13

                    @Tom-H-Edwards
                    Ok.
                    If you sync with SA first, you won’t be able to sync the same activity via MC.

                    SVTS - 2.40.38
                    SSSWHR BARO Amber - 2.8.32
                    Samsung A5 2016 - Android 7.0
                    Samsung A33 2022 - Android 14 - One UI 6.1
                    Suunto App Android 5.3.5 beta
                    Suunto App IOs 2.46.0 (19453) beta on MBP M1

                    T F C 3 Replies Last reply 8 Jul 2019, 11:15 Reply Quote 1
                    • T Offline
                      Tom H Edwards @sartoric
                      last edited by 8 Jul 2019, 11:15

                      @sartoric sorry…was meant to say Movescount app, i havent tried suunto app yet

                      1 Reply Last reply Reply Quote 0
                      • F Offline
                        freeheeler @sartoric
                        last edited by 8 Jul 2019, 11:36

                        @sartoric said in Move not syncing with Movescount:

                        If you sync with SA first, you won’t be able to sync the same activity via MC.

                        yep, always date your wife first and then the new girlfriend 😉

                        living sideways

                        1 Reply Last reply Reply Quote 0
                        • C Offline
                          cosme.costa @sartoric
                          last edited by 8 Jul 2019, 11:41

                          @sartoric said in Move not syncing with Movescount:

                          @Tom-H-Edwards
                          Ok.
                          If you sync with SA first, you won’t be able to sync the same activity via MC.

                          Well, with Android at least, and if you haven’t used SA sports mode customization you can sync first SA and then MC (mobile or web), in fact is the order that I do, first SA and then MC (MC does not export well the ascent/descent to Strava)

                          F 1 Reply Last reply 8 Jul 2019, 12:20 Reply Quote 0
                          • F Offline
                            freeheeler @cosme.costa
                            last edited by 8 Jul 2019, 12:20

                            @cosmecosta
                            yes that is true, I also changed my Strava to sync from SA now for exactly the altitude reasons.

                            living sideways

                            1 Reply Last reply Reply Quote 0
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