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Suunto app service status

Scheduled Pinned Locked Moved Suunto app - Announcements & Updates
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  • M Offline
    MaxiPalle Bronze Member @Dimitrios Kanellopoulos
    last edited by 31 Jul 2019, 11:57

    @Dimitrios-Kanellopoulos Yup. Fixed (see below).

    1 Reply Last reply Reply Quote 1
    • B Offline
      Brent Rodriguez Bronze Member
      last edited by 31 Jul 2019, 12:50

      There are other Suunto people that post on these forums aren’t there? Why didn’t they nut up and inform us that they were having a problem? Probably because they aren’t willing to admit they have a problem until they have fixed it. “Sure we had an issue. But it’s fixed now so you can’t be upset with us not acknowledging it.”

      D S 2 Replies Last reply 31 Jul 2019, 13:06 Reply Quote 1
      • D Offline
        Dimitrios Kanellopoulos Community Manager @Brent Rodriguez
        last edited by 31 Jul 2019, 13:06

        @Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

        I dont understand though your sentiment.

        Due to this not being posted so many people were frustrated

        Probably because they aren’t willing to admit they have a problem until they have fixed it.

        We did send in app messages about this. No reason not to communicate something.

        FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

        Here is an in app message caputre.

        13650a33-9e45-4502-bd54-9465dc3938af-image.png

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        B L 3 Replies Last reply 31 Jul 2019, 13:08 Reply Quote 1
        • B Offline
          Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
          last edited by 31 Jul 2019, 13:08

          @Dimitrios-Kanellopoulos I don’t do Facebook and didn’t get that message in the Suunto App. I guess it’s good others did though.

          J 1 Reply Last reply 31 Jul 2019, 23:21 Reply Quote 1
          • L Offline
            lohtse @Dimitrios Kanellopoulos
            last edited by 31 Jul 2019, 13:09

            @Dimitrios-Kanellopoulos said in Suunto app service status:

            @Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

            I dont understand though your sentiment.

            Due to this not being posted so many people were frustrated

            Probably because they aren’t willing to admit they have a problem until they have fixed it.

            We did send in app messages about this. No reason not to communicate something.

            FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

            Here is an in app message caputre.

            13650a33-9e45-4502-bd54-9465dc3938af-image.png

            may be not everyone got the in app message… I know I didn’t!!!

            Ambit 3 Peak with HRM, Movescount on Samsung S6 Active,Android 7.1.2…Suunto app installed for test only…

            D B 2 Replies Last reply 31 Jul 2019, 13:15 Reply Quote 2
            • B Offline
              Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
              last edited by 31 Jul 2019, 13:09

              @Dimitrios-Kanellopoulos wait about Matt_from_suunto?

              1 Reply Last reply Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @lohtse
                last edited by 31 Jul 2019, 13:15

                @lohtse @Brent-Rodriguez I know that not all people got the in app message unfortunately. 😞

                And yes Facebook is not something official and it was my mistake to not have asked “friends” to post this here. I am sorry.

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                F 1 Reply Last reply 31 Jul 2019, 14:07 Reply Quote 0
                • B Offline
                  Brent Rodriguez Bronze Member @lohtse
                  last edited by 31 Jul 2019, 13:35

                  @lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

                  L 1 Reply Last reply 31 Jul 2019, 13:49 Reply Quote 1
                  • L Offline
                    lohtse @Brent Rodriguez
                    last edited by 31 Jul 2019, 13:49

                    @Brent-Rodriguez said in Suunto app service status:

                    @lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

                    Oh heck hadn’t thought of that Brent!!! lol as to Facebook dimitrios not everyone use’s and I certainly dont have or intend to have a FACEARSE account!!!

                    Ambit 3 Peak with HRM, Movescount on Samsung S6 Active,Android 7.1.2…Suunto app installed for test only…

                    D 1 Reply Last reply 31 Jul 2019, 13:53 Reply Quote 0
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @lohtse
                      last edited by 31 Jul 2019, 13:53

                      @lohtse I don’t like Facebook as well. 😉

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 1
                      • F Offline
                        fhegnor Bronze Member @Dimitrios Kanellopoulos
                        last edited by 31 Jul 2019, 14:07

                        @Dimitrios-Kanellopoulos said in Suunto app service status:

                        I am sorry

                        no need to apologize, as you had something personal with higher importance which hopefully does not mean anything bad…
                        Everybody survived not being informed immediately and should be a bit more relaxed sometimes

                        SA 1.7.0 (6847) | SSWHRB 2.5.18 | Ambit 3 Peak

                        https://forum.suunto.com/topic/1427/collapsible-activities
                        https://forum.suunto.com/topic/1925/make-leaderboard-and-other-social-stuff-optional

                        1 Reply Last reply Reply Quote 8
                        • S Offline
                          Saketo Nemo Moderator @Brent Rodriguez
                          last edited by 31 Jul 2019, 14:12

                          @Brent-Rodriguez said in Suunto app service status:

                          There are other Suunto people that post on these forums aren’t there? Why didn’t they nut up and inform us that they were having a problem? Probably because they aren’t willing to admit they have a problem until they have fixed it. “Sure we had an issue. But it’s fixed now so you can’t be upset with us not acknowledging it.”

                          Why this controversy?
                          Ok, you don’t have facebook, it’s not an official way. Ok, you haven’t received the message in SuuntoApp, but this forum consults it, right?
                          Your previous message dates back to 3 days ago, you didn’t write anything during the breakdown. did you notice the fault?

                          Instead, I and others, we wrote here:

                          https://forum.suunto.com/topic/2970/is-suunto-app-background-service-down/38
                          https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/3
                          https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/6

                          And once is solved:
                          https://forum.suunto.com/post/34920
                          https://forum.suunto.com/post/34921
                          https://forum.suunto.com/post/34923

                          B 1 Reply Last reply 31 Jul 2019, 14:26 Reply Quote 2
                          • B Offline
                            Brent Rodriguez Bronze Member @Saketo Nemo
                            last edited by 31 Jul 2019, 14:26

                            @Saketo-Nemo Suunto has a history of shitty communication with its users. Haven’t you been here a while? Exactly how much do we know about where Suunto App is going? Are we going to get the website nearly everyone wants? POIs? Interval training? They don’t communicate crap with us. Apart from this forum I have submitted bugs to Sunnto and they failed to acknowledge them until they found a fix or had already fixed them. Denial. Denial. Denial. That’s Sunnto supports motto. Thinking about my communication with them is getting me riled up. Please don’t make me think of it again.

                            I come here everyday checking on the status of the app. You see that little inbox icon near the top of the page? I’ve been reading the posts but you guys beat that horse dead. No need to keep hitting it. The point was Suunto doesn’t tell us crap. If you don’t understand that you must be a shill.

                            S B 2 Replies Last reply 31 Jul 2019, 15:09 Reply Quote 0
                            • A Offline
                              Arik Yaacob
                              last edited by 31 Jul 2019, 14:28

                              I deleted the latest workout from my Suunto App yesterday as a way to try to force the upload to Strava, but now I have the workout on my Suunto 9 but it nevers syncs back to the app. Is there any way to get the workout data back in the app?

                              B 1 Reply Last reply 31 Jul 2019, 14:30 Reply Quote 2
                              • B Offline
                                Brent Rodriguez Bronze Member @Arik Yaacob
                                last edited by 31 Jul 2019, 14:30

                                @Arik-Yaacob According to the post below you need to uninsall SA and reinstall it.

                                https://forum.suunto.com/topic/2881/how-to-restore-deleted-activity-from-diary

                                1 Reply Last reply Reply Quote 0
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by 31 Jul 2019, 14:36

                                  Can we keep kinda the discussion scoped? Please? Let’s not go over website requests. What do you think?

                                  Or do we need to beat our dead horse here again 😉

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  B 1 Reply Last reply 31 Jul 2019, 14:45 Reply Quote 0
                                  • B Offline
                                    Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
                                    last edited by 31 Jul 2019, 14:45

                                    @Dimitrios-Kanellopoulos The “we want a website” horse is going to be beat to atoms unless Suunto delivers.

                                    My point wasn’t that we don’t have a website, its we don’t know if we will ever get one or any of the features we have requested. Suunto doesn’t communicate with us. It doesn’t matter if the community finds the issue. What matters is if Suunto is honest with us and acknowledges it. They did but only for some people apparently.

                                    D 1 Reply Last reply 31 Jul 2019, 14:54 Reply Quote 1
                                    • A Offline
                                      Arik Yaacob
                                      last edited by 31 Jul 2019, 14:50

                                      Thank you @Brent-Rodriguez, that did the trick. I just wish there was smoother way to do it

                                      1 Reply Last reply Reply Quote 1
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @Brent Rodriguez
                                        last edited by Dimitrios Kanellopoulos 31 Jul 2019, 14:54

                                        @Brent-Rodriguez I understand you. Thanks 😃

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        1 Reply Last reply Reply Quote 1
                                        • S Offline
                                          Saketo Nemo Moderator @Brent Rodriguez
                                          last edited by 31 Jul 2019, 15:09

                                          @Brent-Rodriguez
                                          It is not for me to answer you about the direction taken by Suunto and the Suunto App, also because I do not know it, but please try to be less tragic about a temporary disservice that has not caused any data loss but at the end a half day delay in uploading the data on the social Strava. ( that I use myself )

                                          1 Reply Last reply Reply Quote 6
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