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Suunto app service status

Scheduled Pinned Locked Moved Suunto app - Announcements & Updates
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  • D Offline
    Dimitrios Kanellopoulos Community Manager @Brent Rodriguez
    last edited by 31 Jul 2019, 13:06

    @Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

    I dont understand though your sentiment.

    Due to this not being posted so many people were frustrated

    Probably because they aren’t willing to admit they have a problem until they have fixed it.

    We did send in app messages about this. No reason not to communicate something.

    FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

    Here is an in app message caputre.

    13650a33-9e45-4502-bd54-9465dc3938af-image.png

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
    youtube.com/c/dimitrioskanellopoulos
    https://instagram.com/dimitrioskanellopoulos
    https://www.strava.com/athletes/7586105

    B L 3 Replies Last reply 31 Jul 2019, 13:08 Reply Quote 1
    • B Offline
      Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
      last edited by 31 Jul 2019, 13:08

      @Dimitrios-Kanellopoulos I don’t do Facebook and didn’t get that message in the Suunto App. I guess it’s good others did though.

      J 1 Reply Last reply 31 Jul 2019, 23:21 Reply Quote 1
      • L Offline
        lohtse @Dimitrios Kanellopoulos
        last edited by 31 Jul 2019, 13:09

        @Dimitrios-Kanellopoulos said in Suunto app service status:

        @Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

        I dont understand though your sentiment.

        Due to this not being posted so many people were frustrated

        Probably because they aren’t willing to admit they have a problem until they have fixed it.

        We did send in app messages about this. No reason not to communicate something.

        FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

        Here is an in app message caputre.

        13650a33-9e45-4502-bd54-9465dc3938af-image.png

        may be not everyone got the in app message… I know I didn’t!!!

        Ambit 3 Peak with HRM, Movescount on Samsung S6 Active,Android 7.1.2…Suunto app installed for test only…

        D B 2 Replies Last reply 31 Jul 2019, 13:15 Reply Quote 2
        • B Offline
          Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
          last edited by 31 Jul 2019, 13:09

          @Dimitrios-Kanellopoulos wait about Matt_from_suunto?

          1 Reply Last reply Reply Quote 0
          • D Offline
            Dimitrios Kanellopoulos Community Manager @lohtse
            last edited by 31 Jul 2019, 13:15

            @lohtse @Brent-Rodriguez I know that not all people got the in app message unfortunately. 😞

            And yes Facebook is not something official and it was my mistake to not have asked “friends” to post this here. I am sorry.

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            F 1 Reply Last reply 31 Jul 2019, 14:07 Reply Quote 0
            • B Offline
              Brent Rodriguez Bronze Member @lohtse
              last edited by 31 Jul 2019, 13:35

              @lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

              L 1 Reply Last reply 31 Jul 2019, 13:49 Reply Quote 1
              • L Offline
                lohtse @Brent Rodriguez
                last edited by 31 Jul 2019, 13:49

                @Brent-Rodriguez said in Suunto app service status:

                @lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

                Oh heck hadn’t thought of that Brent!!! lol as to Facebook dimitrios not everyone use’s and I certainly dont have or intend to have a FACEARSE account!!!

                Ambit 3 Peak with HRM, Movescount on Samsung S6 Active,Android 7.1.2…Suunto app installed for test only…

                D 1 Reply Last reply 31 Jul 2019, 13:53 Reply Quote 0
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @lohtse
                  last edited by 31 Jul 2019, 13:53

                  @lohtse I don’t like Facebook as well. 😉

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  1 Reply Last reply Reply Quote 1
                  • F Offline
                    fhegnor Bronze Member @Dimitrios Kanellopoulos
                    last edited by 31 Jul 2019, 14:07

                    @Dimitrios-Kanellopoulos said in Suunto app service status:

                    I am sorry

                    no need to apologize, as you had something personal with higher importance which hopefully does not mean anything bad…
                    Everybody survived not being informed immediately and should be a bit more relaxed sometimes

                    SA 1.7.0 (6847) | SSWHRB 2.5.18 | Ambit 3 Peak

                    https://forum.suunto.com/topic/1427/collapsible-activities
                    https://forum.suunto.com/topic/1925/make-leaderboard-and-other-social-stuff-optional

                    1 Reply Last reply Reply Quote 8
                    • S Offline
                      Saketo Nemo Moderator @Brent Rodriguez
                      last edited by 31 Jul 2019, 14:12

                      @Brent-Rodriguez said in Suunto app service status:

                      There are other Suunto people that post on these forums aren’t there? Why didn’t they nut up and inform us that they were having a problem? Probably because they aren’t willing to admit they have a problem until they have fixed it. “Sure we had an issue. But it’s fixed now so you can’t be upset with us not acknowledging it.”

                      Why this controversy?
                      Ok, you don’t have facebook, it’s not an official way. Ok, you haven’t received the message in SuuntoApp, but this forum consults it, right?
                      Your previous message dates back to 3 days ago, you didn’t write anything during the breakdown. did you notice the fault?

                      Instead, I and others, we wrote here:

                      https://forum.suunto.com/topic/2970/is-suunto-app-background-service-down/38
                      https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/3
                      https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/6

                      And once is solved:
                      https://forum.suunto.com/post/34920
                      https://forum.suunto.com/post/34921
                      https://forum.suunto.com/post/34923

                      B 1 Reply Last reply 31 Jul 2019, 14:26 Reply Quote 2
                      • B Offline
                        Brent Rodriguez Bronze Member @Saketo Nemo
                        last edited by 31 Jul 2019, 14:26

                        @Saketo-Nemo Suunto has a history of shitty communication with its users. Haven’t you been here a while? Exactly how much do we know about where Suunto App is going? Are we going to get the website nearly everyone wants? POIs? Interval training? They don’t communicate crap with us. Apart from this forum I have submitted bugs to Sunnto and they failed to acknowledge them until they found a fix or had already fixed them. Denial. Denial. Denial. That’s Sunnto supports motto. Thinking about my communication with them is getting me riled up. Please don’t make me think of it again.

                        I come here everyday checking on the status of the app. You see that little inbox icon near the top of the page? I’ve been reading the posts but you guys beat that horse dead. No need to keep hitting it. The point was Suunto doesn’t tell us crap. If you don’t understand that you must be a shill.

                        S B 2 Replies Last reply 31 Jul 2019, 15:09 Reply Quote 0
                        • A Offline
                          Arik Yaacob
                          last edited by 31 Jul 2019, 14:28

                          I deleted the latest workout from my Suunto App yesterday as a way to try to force the upload to Strava, but now I have the workout on my Suunto 9 but it nevers syncs back to the app. Is there any way to get the workout data back in the app?

                          B 1 Reply Last reply 31 Jul 2019, 14:30 Reply Quote 2
                          • B Offline
                            Brent Rodriguez Bronze Member @Arik Yaacob
                            last edited by 31 Jul 2019, 14:30

                            @Arik-Yaacob According to the post below you need to uninsall SA and reinstall it.

                            https://forum.suunto.com/topic/2881/how-to-restore-deleted-activity-from-diary

                            1 Reply Last reply Reply Quote 0
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager
                              last edited by 31 Jul 2019, 14:36

                              Can we keep kinda the discussion scoped? Please? Let’s not go over website requests. What do you think?

                              Or do we need to beat our dead horse here again 😉

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              B 1 Reply Last reply 31 Jul 2019, 14:45 Reply Quote 0
                              • B Offline
                                Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
                                last edited by 31 Jul 2019, 14:45

                                @Dimitrios-Kanellopoulos The “we want a website” horse is going to be beat to atoms unless Suunto delivers.

                                My point wasn’t that we don’t have a website, its we don’t know if we will ever get one or any of the features we have requested. Suunto doesn’t communicate with us. It doesn’t matter if the community finds the issue. What matters is if Suunto is honest with us and acknowledges it. They did but only for some people apparently.

                                D 1 Reply Last reply 31 Jul 2019, 14:54 Reply Quote 1
                                • A Offline
                                  Arik Yaacob
                                  last edited by 31 Jul 2019, 14:50

                                  Thank you @Brent-Rodriguez, that did the trick. I just wish there was smoother way to do it

                                  1 Reply Last reply Reply Quote 1
                                  • D Offline
                                    Dimitrios Kanellopoulos Community Manager @Brent Rodriguez
                                    last edited by Dimitrios Kanellopoulos 31 Jul 2019, 14:54

                                    @Brent-Rodriguez I understand you. Thanks 😃

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    1 Reply Last reply Reply Quote 1
                                    • S Offline
                                      Saketo Nemo Moderator @Brent Rodriguez
                                      last edited by 31 Jul 2019, 15:09

                                      @Brent-Rodriguez
                                      It is not for me to answer you about the direction taken by Suunto and the Suunto App, also because I do not know it, but please try to be less tragic about a temporary disservice that has not caused any data loss but at the end a half day delay in uploading the data on the social Strava. ( that I use myself )

                                      1 Reply Last reply Reply Quote 6
                                      • A Offline
                                        A.P.M.
                                        last edited by 31 Jul 2019, 18:21

                                        Explore tab in my Android app still seems not working - not showing any activities on map/list. At least yesterday I’ve seen a lot of them in my city.

                                        Moved to Garmin

                                        1 Reply Last reply Reply Quote 0
                                        • B Offline
                                          Brad_Olwin Moderator @Brent Rodriguez
                                          last edited by 31 Jul 2019, 18:32

                                          @Brent-Rodriguez said in Suunto app service status:

                                          @Saketo-Nemo Suunto has a history of shitty communication with its users. Haven’t you been here a while? Exactly how much do we know about where Suunto App is going? Are we going to get the website nearly everyone wants? POIs? Interval training? They don’t communicate crap with us. Apart from this forum I have submitted bugs to Sunnto and they failed to acknowledge them until they found a fix or had already fixed them. Denial. Denial. Denial. That’s Sunnto supports motto. Thinking about my communication with them is getting me riled up. Please don’t make me think of it again.

                                          I come here everyday checking on the status of the app. You see that little inbox icon near the top of the page? I’ve been reading the posts but you guys beat that horse dead. No need to keep hitting it. The point was Suunto doesn’t tell us crap. If you don’t understand that you must be a shill.

                                          Wow, you submitted bugs and they were failed to be acknowledged until they were fixed! You must be so disappointed. Perhaps you should see something positive. How many bug reports do you think Suunto gets? Likely a lot. I am sure they proceed up a chain and the important ones are confirmed by likely more than one person. Would you rather have them fixed or someone reply stating they will be fixed and never know when. While the communication could be better, the bugs are fixed!

                                          You do have interval training…it may not be the training you want but you have it. We had a survey on POIs and waypoints and it looked great to me, Suunto solicited input and are likely acting on the surveys. Do other companies (Garmin, Polar, Coros) send surveys out about possible features asking the customers to rank them? I am not aware of any.

                                          Guess I am a shill, whatever that is.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          ? B 2 Replies Last reply 31 Jul 2019, 18:49 Reply Quote 4
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