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Push Notification

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • A Offline
    Akos Hajas
    last edited by 2 Sept 2019, 21:53

    Push Notification is not working…iOS

    B 4 Replies Last reply 3 Sept 2019, 00:14 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @Akos Hajas
      last edited by 3 Sept 2019, 00:14

      @Akos-Hajas Not clear on what you mean here. For iOS notifications that appear on the lock screen will appear on the watch. Which watch do you have and what iOS version and what app version? In the app you also need to specify which push notifications you want to have sent. If you do not allow these in system notifications they will not appear and will not get sent to the watch.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      A 1 Reply Last reply 3 Sept 2019, 06:51 Reply Quote 0
      • A Offline
        Akos Hajas @Brad_Olwin
        last edited by 3 Sept 2019, 06:51

        @Brad_Olwin I ment for iOS notification that appear on the lock screen…from friends moves, from friends likes…I have S9 baro iOS 12.4.1 and SA 1.11.0 (7425)

        J 1 Reply Last reply 3 Sept 2019, 07:12 Reply Quote 0
        • J Offline
          johann.fuehrer Bronze Member @Akos Hajas
          last edited by johann.fuehrer 9 Mar 2019, 07:13 3 Sept 2019, 07:12

          @Akos-Hajas said in Push Notification:

          @Brad_Olwin I ment for iOS notification that appear on the lock screen…from friends moves, from friends likes…I have S9 baro iOS 12.4.1 and SA 1.11.0 (7425)

          Check if in the personal settings of the SuuntoApp the notifications are enabled. (UserProfile -> Setting -> Notifications)

          A 1 Reply Last reply 3 Sept 2019, 07:57 Reply Quote 0
          • A Offline
            Akos Hajas @johann.fuehrer
            last edited by 3 Sept 2019, 07:57

            @Brad_Olwin

            Yes of course…they’re

            B 1 Reply Last reply 3 Sept 2019, 19:35 Reply Quote 0
            • B Offline
              Brad_Olwin Moderator @Akos Hajas
              last edited by Brad_Olwin 9 Mar 2019, 19:36 3 Sept 2019, 19:35

              @Akos-Hajas This is working for me, are any notifications appearing? You might try a soft reset on the watch, upper right button for 12s. Sometimes I need to force quit the app to get notifications working again. And to double check, you have in the app settings for SA not general for iPhone, push notifications set as well as general notifications in general settings on the iPhone for SA?

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

              A 1 Reply Last reply 4 Sept 2019, 05:25 Reply Quote 0
              • A Offline
                Akos Hajas @Brad_Olwin
                last edited by 4 Sept 2019, 05:25

                @Brad_Olwin every other push notification is working only this one not from the SA…😢

                B 1 Reply Last reply 5 Sept 2019, 20:31 Reply Quote 0
                • B Offline
                  Brad_Olwin Moderator @Akos Hajas
                  last edited by 5 Sept 2019, 20:31

                  @Akos-Hajas Maybe something is corrupted, did you try reinstalling the app?

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  A 1 Reply Last reply 6 Sept 2019, 00:52 Reply Quote 0
                  • A Offline
                    Akos Hajas @Brad_Olwin
                    last edited by 6 Sept 2019, 00:52

                    @Brad_Olwin I did already…

                    B 1 Reply Last reply 6 Sept 2019, 15:45 Reply Quote 0
                    • B Offline
                      Brad_Olwin Moderator @Akos Hajas
                      last edited by 6 Sept 2019, 15:45

                      @Akos-Hajas Ok, I am out of possibilities here…hopefully someone else can help.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      D 1 Reply Last reply 8 Sept 2019, 07:28 Reply Quote 0
                      • D Offline
                        dombo Bronze Member @Brad_Olwin
                        last edited by dombo 9 Aug 2019, 07:33 8 Sept 2019, 07:28

                        I can not help, but I have exactly the same problem. I was trying to solve it without any success. for sure it is not related to watch, it is related to app itself.

                        1 Reply Last reply Reply Quote 1
                        • B Offline
                          Brad_Olwin Moderator @Akos Hajas
                          last edited by 8 Sept 2019, 13:16

                          @Akos-Hajas OK, I turned all of my notifications on in the app and I am not receiving either. I will report this as a bug! Thanks for your patience!

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          A 1 Reply Last reply 9 Sept 2019, 19:07 Reply Quote 2
                          • G Offline
                            Gabriel.S
                            last edited by 9 Sept 2019, 02:15

                            Hello i have the same problem since a long time on android.
                            It has started when i set new parameter on each type of notification of the app.

                            Phone: Blackview 9500 android 8.1
                            Watches: S9 baro & ambit run
                            S9 on SA… a lot of features are still missing

                            D 1 Reply Last reply 9 Sept 2019, 19:54 Reply Quote 1
                            • A Offline
                              Akos Hajas @Brad_Olwin
                              last edited by 9 Sept 2019, 19:07

                              @Brad_Olwin thank you very much 👍

                              1 Reply Last reply Reply Quote 0
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @Gabriel.S
                                last edited by 9 Sept 2019, 19:54

                                @Gabriel-S what do you mean ?

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                G 1 Reply Last reply 14 Sept 2019, 13:08 Reply Quote 0
                                • G Offline
                                  Gabriel.S
                                  last edited by 10 Sept 2019, 04:58

                                  @Dimitrios-Kanellopoulos the same thing i have said in this post: https://forum.suunto.com/topic/2009/notification-of-the-sa/1
                                  the SA make no notification on my phone, new activities from followed people, new comment, activities liked by followers…
                                  nothing happens.
                                  A friend had the same problem on adroid too.

                                  Phone: Blackview 9500 android 8.1
                                  Watches: S9 baro & ambit run
                                  S9 on SA… a lot of features are still missing

                                  A 1 Reply Last reply 11 Sept 2019, 23:02 Reply Quote 1
                                  • A Offline
                                    Akos Hajas @Gabriel.S
                                    last edited by 11 Sept 2019, 23:02

                                    @Gabriel-S 👍

                                    1 Reply Last reply Reply Quote 0
                                    • G Offline
                                      Gabriel.S @Dimitrios Kanellopoulos
                                      last edited by 14 Sept 2019, 13:08

                                      @Dimitrios-Kanellopoulos Hello Dimitrios, this is the second post for the same problem and once again there is no answer, just the same silent that the SA do on my phone.

                                      Phone: Blackview 9500 android 8.1
                                      Watches: S9 baro & ambit run
                                      S9 on SA… a lot of features are still missing

                                      D 1 Reply Last reply 15 Sept 2019, 11:06 Reply Quote 0
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @Gabriel.S
                                        last edited by 15 Sept 2019, 11:06

                                        @Gabriel-S hi.

                                        I am not having any reports and we did all the investigation needed but found no issues.

                                        What is the problem exactly and does this still happen?

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        A 1 Reply Last reply 17 Sept 2019, 18:58 Reply Quote 0
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager
                                          last edited by 15 Sept 2019, 11:07

                                          Perhaps try turning them off on? In general notifications are a system thing.

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          D 2 Replies Last reply 15 Sept 2019, 16:44 Reply Quote 0
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