Syncing problems Ambit3 with iPhone11

Cookiemonster

I have exactly the same problem and have tried everything from software reset on the watch through to re-installing the app. I briefly use Movescount app again and that worked a treat as it always has. Spoke to support this morning and they could not help and have elevated it to the next level. Very frustrating and I won’t buy another Suunto in the future as I expect long term support for a product. Suunto seem to be taking their users for granted.

JohanT

@Cookiemonster I haven’t received any positive feedback from them either. Garmin definitely is looking more and more appealing.

Dimitrios Kanellopoulos

I am a bit confused here guys and I would really like to help.

Can someone boil it down to me in a way I can communicate this for you?

I have from my part raised this many times, we caught “only one” bad scenario that the move would not appear in the Suunto app.

The reply was for a resolution.

forget watch in App
Forget Ambit/Traverse in iOS settings
Unpair mobile device in Ambit/Traverse
Pair the watch again with app

I understand from what it’s discussed here that it’s not the only problem.

JohanT

@Dimitrios-Kanellopoulos I have done all of those steps many times over, all with the same result. The watch for some reason is not communicating properly with the app. The app recognizes that there are moves to be synced, and begins the process but then informs me that the moves are unable to be synced. No matter what I do (per Suunto support) it all comes with the same result. It’s like that saying: “The definition of insanity is doing the same thing over and over and expecting a different result.”

JohanT

@Dimitrios-Kanellopoulos It also does not allow me to pair the watch from the app. It doesn’t recognize my watch when I ask to pair the watch so I have to force the pair through the watch settings.

Cookiemonster

@Dimitrios-Kanellopoulos

I also have this problem and have an open ticket with support but all has gone quiet despite their claims that it would be resolved. As such this is my latest reply to them as I am really getting very fed up with this.

Hi Xxxxx (name removed for privacy reasons)

Is there any update for this? I have had two activities randomly sync with the incomplete route but where the complete route is then sent to Strava. Seems from the Suunto forum this is a common problem for iOS users and I have to be honest that it feels like Suunto are taking Ambit3 users for granted and that we will simply upgrade to new watches. As my wife also has the same watch if we have to upgrade it will not be to another Suunto out of principle. Sad really as before this I would not have considered buying anything other than Suunto but now this has completely turned me away.

Please advise what the strategy is as it is Xmas next week and I need to know what brands to buy/avoid.

Dimitrios Kanellopoulos

@JohanT what if you clear the watch memory and do a new one?

Perhaps it get’s stuck to some old “compressed one”?

JohanT

@Dimitrios-Kanellopoulos I’ve actually done this multiple times as well. It’s quite obvious that there is a communication issue between the watch and the app, and Suunto can’t fix it (in my opinion), and we are just being strong along. Once I need to upgrade to a new watch I am going to have to consider other alternate brands.

freeheeler

@JohanT
what about force fw update… did you try this?

AmineB

I’m facing the same issue since two months now. What a shame it couldn’t be fixed nor taken seriously by suunto !

freeheeler

@AmineB
this is an answer from Suunto support couple of months back.
If possible try to save your activities thru Moveslink2 and then perform the force firmware update.
My understanding is that in case anything went corrupt in the system it is corrected by forcing the latest firmware onto the watch.
BUT the content of your activities will be removed!
Maybe it helps to get your connection from A3PS to SA working properly again.
Bear in mind that A3PS is sensitive for already once connected mobile apps. You must re-pair or un-pair from the watch menu in order to get a connection to SA.

Force firmware update for Windows

Connect the watch to the computer.
Right click on the Moveslink2 icon (M) on the system tray and choose “Force Firmware Update”.

AmineB

@TELE-HO I’ve tried but still don’t work

mg-xpower

@JohanT my watch is 4-5 years, with the iPhone X everything works, but with the iPhone 11pro, it didn’t work

JohanT

@mg-xpower same here. I’d say that is a clue.

isazi

@JohanT has anyone checked if the iPhone 11 is compatible with the old Bluetooth of the Ambit 3?

schiggy13

Hey, Switched from iPhone 8 to iPhone XS and ambit 3 peak is not syncing.

It’s annoying, once you solved one problem, an different issue is raising…

I already tried a lot…more than a hour of testing and syncing, but it’s still not possible.

UUtfk

Same issue here. iPhone 11 Pro and ambit 3 peak sapphire. Tried pairing/unpairing numerous times without success. I did a forced firmware update that cleared the logbook. After doing this (and having zero activity) it actually synced. But then I did a test 30 minute activity and it won’t sync again. It’s definitely a bug in the transfer of the logbook data since it synced fine without any activities. Really disappointing that this has been occurring for months now with no solution for Suunto. They are probably hoping we will just buy new watches. But after all this, the new watch certainly wont be a suunto.

JohanT

@isazi I have no idea and not tech savvy enough to know or figure out if the technology is obsolete. I just wouldn’t mind knowing if it worked or not. Getting no answers from Suunto is just frustrating. They can just let me know if it doesn’t work so I can move on.

JohanT

@UUtfk yes the Garmin Fenix 6 is looking very appealing right now.

isazi

@JohanT well if @UUtfk managed a synch it’s not a protocol issue.