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    A little annoyed

    Scheduled Pinned Locked Moved Suunto 9
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    • freeheelerF Offline
      freeheeler @nathalier71
      last edited by

      @nathalier71
      is it possible for you to share more info?
      the guys in here are very helpful, but “I’ve lost everything on my watch” is a too general statement.

      living sideways

      1 Reply Last reply Reply Quote 4
      • cosme.costaC Offline
        cosme.costa
        last edited by cosme.costa

        As @TELE-HO says I think your complain is quite hollow without more information. We can not help you if you don’t give more information.

        On the the other hand I do not know/see how you can lose everything when you put it to charge in the computer/mac except if you go to settings and do a hard reset. And what’s everything: configurations, sports mode?

        BTW, the title of the post states your feelings not your problem and it doesn’t help either. you should change it.

        1 Reply Last reply Reply Quote 2
        • C Offline
          Charles D
          last edited by

          I’m in the procces of having this happen for the second time in four days. Plug in the watch to charge overnight. Come back and it’s displaying the down-pointing arrow with dots icon. The Suuntolink software say update required or something and it takes half an hour to do things.

          Quite annoyed!

          freeheelerF cosme.costaC 2 Replies Last reply Reply Quote 0
          • freeheelerF Offline
            freeheeler @Charles D
            last edited by

            @Charles-D
            and did you loose anything on the watch?
            did you wait for the update to be completed?

            living sideways

            1 Reply Last reply Reply Quote 0
            • cosme.costaC Offline
              cosme.costa @Charles D
              last edited by

              @Charles-D said in A little annoyed:

              I’m in the procces of having this happen for the second time in four days. Plug in the watch to charge overnight. Come back and it’s displaying the down-pointing arrow with dots icon. The Suuntolink software say update required or something and it takes half an hour to do things.

              Quite annoyed!

              Are you using MC and SA at the same time? I recall that some people have this problem because they use both apps at the same time, not killing one of them. If that is your case you could search in the forum.

              1 Reply Last reply Reply Quote 1
              • surfboomerangS Offline
                surfboomerang
                last edited by

                I posted this on another thread. Maybe it is useful to you.

                https://forum.suunto.com/topic/3712/suunto-5-not-working-showing-an-arrow/12

                Suunto Vertical Titanium Solar
                OnePlus Nord 4

                1 Reply Last reply Reply Quote 0
                • W Offline
                  walters4060 Bronze Member @nathalier71
                  last edited by

                  @nathalier71 I have experienced the same problem but only when charging on my Mac. I believe when he says he lost everything he is referring to the watch resetting to factory mode and have to enter and reconnect all pods, devices and sensors and reconnect to app. All profile and personal setting are gone. I agree it’s very annoying. I haven’t experienced this using an iPhone charger. Seems to only happen when connected to the computer.

                  isaziI 1 Reply Last reply Reply Quote 0
                  • isaziI Online
                    isazi Moderator @walters4060
                    last edited by

                    @walters4060 could it be the case that connecting the watch to a Mac launches Suuntolink (or whatever is the software on Mac, sorry I don’t use one) automatically and said app tries to update the watch?

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    sartoricS jthomiJ 2 Replies Last reply Reply Quote 0
                    • sartoricS Offline
                      sartoric Moderator @isazi
                      last edited by sartoric

                      @isazi
                      Maybe, who knows

                      I use a mac (and yes it’s Suuntolink that starts plugging the watch) and I’ve never had such issue.

                      @nathalier71 @walters4060
                      Maybe it’s related to the OS , I’m still on High Sierra.
                      Which one do you have ?

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.2.5 beta
                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

                      1 Reply Last reply Reply Quote 0
                      • jthomiJ Offline
                        jthomi @isazi
                        last edited by

                        @isazi You can disable and enable this feature of auto-starting SuuntoLink on the Mac. If I remember correctly, I think you have to start the update by clicking on a button? At least thats how I do it.

                        sartoricS 1 Reply Last reply Reply Quote 0
                        • sartoricS Offline
                          sartoric Moderator @jthomi
                          last edited by sartoric

                          @jthomi
                          Correct, you can disable it in settings and the upgrade (both SL and FW) starts only if you want to, and factory reset it’s not something that you can do by mistake, pressing the wrong link.

                          Maybe log can be sent to Suunto when this happen

                          SVTS - 2.40.38
                          SSSWHR BARO Amber - 2.8.32
                          Samsung A5 2016 - Android 7.0
                          Samsung A33 2022 - Android 14 - One UI 6.1
                          Suunto App Android 5.2.5 beta
                          Suunto App IOs 2.45.0 (19123) beta on MBP M1

                          1 Reply Last reply Reply Quote 0
                          • ? Offline
                            A Former User
                            last edited by

                            I have a Suunto Spartan and am seeing the arrow for a few times now.
                            At first I managed to reset it by letting the battery go flat (as a soft reset and hard reset did NOT work).
                            After this I was able to use it on 2 hikes.

                            The day after the 2nd hike, I put on the watch and 10 minutes later the arrow appeared again. This time a soft reset worked.
                            Later that day I went on a hike and guess what? During the hike the arrow appeared again. Soft reset or hard reset did NOT work.
                            I have drained the battery for 1 day and tried a hard reset again: it did NOT work.

                            I have had the watch for 2 years without problems but am not thinking of buying a new one: a GARMIN.

                            surfboomerangS 1 Reply Last reply Reply Quote 0
                            • surfboomerangS Offline
                              surfboomerang @Guest
                              last edited by

                              @ldavis730 Do you use both Movescount app and Suunto app?

                              Suunto Vertical Titanium Solar
                              OnePlus Nord 4

                              ? 1 Reply Last reply Reply Quote 0
                              • ? Offline
                                A Former User @surfboomerang
                                last edited by

                                @surfboomerang no I didn’t. The watch died on me. Battery went flat and after recharging it, it went flat within a few hours again. Lost case this watch.

                                1 Reply Last reply Reply Quote 0
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