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Software update 2.11.38 for S5/S9

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  • Ł Offline
    Łukasz Szmigiel @cosme.costa
    last edited by 16 Jul 2020, 07:52

    @cosmecosta but you have the belt paired, right?

    S9PP 2.40.44

    C 1 Reply Last reply 16 Jul 2020, 07:56 Reply Quote 0
    • Ł Offline
      Łukasz Szmigiel
      last edited by 16 Jul 2020, 07:54

      FYI: https://forum.suunto.com/topic/4805/suunto-5-lost-bt-connection-broken-status-etc

      S9PP 2.40.44

      1 Reply Last reply Reply Quote 0
      • C Offline
        cosme.costa @Łukasz Szmigiel
        last edited by 16 Jul 2020, 07:56

        @Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

        @cosmecosta but you have the belt paired, right?

        Yes, you are right. But with previous firmware and the SSU I never had problems with the polar H10 belt. Besides is like a cyclic problem, today I did the soft reset and probably I’ll be issues free for more than a month…

        Ł 1 Reply Last reply 16 Jul 2020, 07:58 Reply Quote 0
        • C Offline
          cosme.costa @Dimitrios Kanellopoulos
          last edited by 16 Jul 2020, 07:58

          @Dimitrios-Kanellopoulos said in Software update 2.11.38 for S5/S9:

          @cosmecosta I never heard of this.

          I will wait until it happens again and then I’ll do a hard reset if the new firmware is not out yet.

          1 Reply Last reply Reply Quote 0
          • Ł Offline
            Łukasz Szmigiel @cosme.costa
            last edited by 16 Jul 2020, 07:58

            @cosmecosta sure, I’m just thinking that maybe the bug is related to hr belt, bt functions, etc. as I haven’t had any problems with current firmware prior to using the belt.

            S9PP 2.40.44

            1 Reply Last reply Reply Quote 1
            • Ł Offline
              Łukasz Szmigiel
              last edited by 16 Jul 2020, 07:59

              Also - since the bt connectivity is broken due to this bug (watch won’t pair with belt or phone) it may be related.

              S9PP 2.40.44

              C 1 Reply Last reply 16 Jul 2020, 08:03 Reply Quote 2
              • D Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by 16 Jul 2020, 08:02

                Could it be memory? Eg something like disk full lagging the watch ?

                Perhaps a delete some old activities helps ?

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                Ł C 3 Replies Last reply 16 Jul 2020, 08:03 Reply Quote 0
                • C Offline
                  cosme.costa @Łukasz Szmigiel
                  last edited by 16 Jul 2020, 08:03

                  @Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

                  Also - since the bt connectivity is broken due to this bug (watch won’t pair with belt or phone) it may be related.

                  Yes, this sound quite plausible.

                  1 Reply Last reply Reply Quote 0
                  • Ł Offline
                    Łukasz Szmigiel @Dimitrios Kanellopoulos
                    last edited by 16 Jul 2020, 08:03

                    @Dimitrios-Kanellopoulos is there an easy way to wipe the diary from the watch without manually removing the activities one by one? Apart from hard reset that is 😉

                    S9PP 2.40.44

                    D 1 Reply Last reply 16 Jul 2020, 08:03 Reply Quote 0
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @Łukasz Szmigiel
                      last edited by 16 Jul 2020, 08:03

                      @Łukasz-Szmigiel nope. Unfortunately.

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      Ł 1 Reply Last reply 16 Jul 2020, 08:04 Reply Quote 0
                      • Ł Offline
                        Łukasz Szmigiel @Dimitrios Kanellopoulos
                        last edited by 16 Jul 2020, 08:04

                        @Dimitrios-Kanellopoulos bonkers. Any way to test the memory availability? Send debug data from watch to Suunto, etc.?

                        S9PP 2.40.44

                        1 Reply Last reply Reply Quote 0
                        • Ł Offline
                          Łukasz Szmigiel @Dimitrios Kanellopoulos
                          last edited by 16 Jul 2020, 08:06

                          @Dimitrios-Kanellopoulos also - if it was a full memory issue shouldn’t the bug occur every time after reaching the critical point? The diary is getting bigger and bigger and yet after soft reset it gets back to normal for some time (and several activities).

                          S9PP 2.40.44

                          1 Reply Last reply Reply Quote 1
                          • C Offline
                            cosme.costa @Dimitrios Kanellopoulos
                            last edited by cosme.costa 16 Jul 2020, 08:13

                            @Dimitrios-Kanellopoulos said in Software update 2.11.38 for S5/S9:

                            Could it be memory? Eg something like disk full lagging the watch ?

                            Perhaps a delete some old activities helps ?

                            The problem is that you do not know when it is going to happen, the other times I noticed because I miss the outer ring in the watchface and another checking the AGPS info, and today after the run.

                            Related to what @Łukasz-Szmigiel comments, I couldn’t connect the watch with SA and only after the softreset I could pass the activity to SA, not before and nothing was deleted, so I have the same logbook. Besides, the watch memory is cyclic, isn’t it? It deletes the older activities to allow space to the new ones. Maybe it gets stuck at some point and the soft reset forces the correct working.

                            Ł 1 Reply Last reply 16 Jul 2020, 08:16 Reply Quote 1
                            • Ł Offline
                              Łukasz Szmigiel @cosme.costa
                              last edited by 16 Jul 2020, 08:16

                              @cosmecosta right. Also I’ve noticed the bug on my watch after picking it up from shelf in the morning - not right after an activity or before. And I believe everything was OK day before. So it happened without any activity - perhaps it was trying to connect to phone (Android) or doing some background maintenance, no idea.

                              I’ve also checked my diary - the oldest activity I can see is from April so it must be cyclic.

                              S9PP 2.40.44

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