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Suunto 7 Altitude Issues

Scheduled Pinned Locked Moved Suunto 7
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  • E Offline
    eurohiker @Jamie BG
    last edited by 26 Feb 2021, 14:03

    @jamie-bg the 2m was just a small scale example.
    Every single activity I did doubled in altitude at the end of the hike. Even though it was stating i was at the correct altitude while at base, peak and when ever else i checked it with the contour lines.
    I know it was at the correct altitude because I looked at fatmap, alltrails, gaia gps and read the altitude sign at the peaks.

    I’m just stating what my “wavy” data looked like that’s all. It wasn’t my real data.

    Phone: S22 Ultra, Android 12
    Watch: Suunto 7
    Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot

    1 Reply Last reply Reply Quote 2
    • C Offline
      cedric13 @isazi
      last edited by cedric13 26 Feb 2021, 15:37

      @isazi thank you for your analyse.
      The climb at the beginning is real, it’s very steep in my area
      Maybe a smartwatch is meanly dedicated for townsman geek and not trail runner ? 🤔
      For my experience S7 is more a nice gadget than a real serious sport watch. I will ask support if I can change for a S9 by example…

      F 1 Reply Last reply 26 Feb 2021, 18:46 Reply Quote 2
      • F Offline
        freeheeler @cedric13
        last edited by 26 Feb 2021, 18:46

        @cedric13
        it is for sure not the successor of mountain men’s A3PS, but I consider it the best split between a smart and sportwatch.
        My wife has one and she does happily with it marathon training, swimming, MTB and ski touring.

        living sideways

        1 Reply Last reply Reply Quote 2
        • B Offline
          Bulkan Moderator
          last edited by 26 Feb 2021, 19:42

          Today s7 and s9b:

          s7-s9b.png

          Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

          P 1 Reply Last reply 26 Feb 2021, 20:01 Reply Quote 3
          • P Online
            pilleus @Bulkan
            last edited by 26 Feb 2021, 20:01

            @bulkan said in Suunto 7 Altitude Issues:

            s7 and s9b

            Do you have a comparison of the absolute altitude between the two watches?

            https://www.instagram.com/moves.are.life/
            Suunto Vertical Black Lime
            Suunto 9 Peak Pro Black
            Suunto Spartan Ultra Stealth Titanium

            B 1 Reply Last reply 26 Feb 2021, 20:43 Reply Quote 1
            • B Offline
              Bulkan Moderator @pilleus
              last edited by 26 Feb 2021, 20:43

              @pilleus yes,
              66 vs 64,4

              Altitude.png

              Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

              1 Reply Last reply Reply Quote 2
              • I Offline
                isazi Moderator
                last edited by 28 Feb 2021, 17:09

                Today I did some walking hill repeats with both S9 and S7. Here the results of my comparison:

                Ascent and average altitude:
                ascent.png

                Descent:
                descent.png

                Starting altitude:
                start.png

                And then end altitude:
                end.png

                The graph:
                amCharts.png

                S9 was on right wrist, S7 on left.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                F E 2 Replies Last reply 28 Feb 2021, 18:15 Reply Quote 3
                • F Offline
                  freeheeler @isazi
                  last edited by 28 Feb 2021, 18:15

                  @isazi
                  🙄

                  living sideways

                  1 Reply Last reply Reply Quote 0
                  • E Offline
                    eurohiker @isazi
                    last edited by 1 Mar 2021, 02:08

                    @isazi 😞

                    Phone: S22 Ultra, Android 12
                    Watch: Suunto 7
                    Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot

                    I 1 Reply Last reply 1 Mar 2021, 08:09 Reply Quote 0
                    • I Offline
                      isazi Moderator @eurohiker
                      last edited by 1 Mar 2021, 08:09

                      @eurohiker it’s totally different from your kind of results though, I never get the S7 to overshoot. In this case I believe the S9 figures the starting altitude better, therefore the gap, and being the difference less than 10 meters it’s difficult for the GPS to solve it. Unfortunately I don’t have bigger hills to do tests here 🙂

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      1 Reply Last reply Reply Quote 1
                      • E Offline
                        eurohiker @cedric13
                        last edited by eurohiker 3 Jan 2021, 14:09 1 Mar 2021, 11:15

                        @cedric13 I’m just updating on my Suunto 7 defect.
                        “I have replaced your device with a replacement unit that will come with a three (3) month service warranty, which applies if the original devices warranty has expired.”

                        I dropped it off last Monday morning to a non DHL office (didn’t get handed over to DHL until the next day) and Suunto received it on Wednesday. It’s at the DHL office as of this morning (Monday) and will be at my door by tomorrow or wednesday.
                        Tip: if you have a DHL office most likely it will be a business day or 2 faster (ship/receive) due to less mail sorting/3rd party hand off.

                        This is Amazon level customer service. I’m extremely happy that it will be here before a big upcoming hiking and ski weekend.
                        TDLR: Don’t be afraid to send it in if you really think it’s defective. Its completely free and took a week from small town france to finland.

                        Phone: S22 Ultra, Android 12
                        Watch: Suunto 7
                        Connected accounts: Fatmap, Strava, Wikiloc, Google Fit, klimat, Komoot

                        1 Reply Last reply Reply Quote 3
                        • M Offline
                          mikulass
                          last edited by 9 Mar 2021, 20:18

                          Hello sorry if this is off topic…, I am experiencing following issue with S7. It is measuring somehow Descent an not Ascent …, which is 0 m in the app after the activity… and additionally when data are synchronized to Relive and Strava it shows elevation 0 m in those apps as well…(luckily Strava has some correction function for elevation so I can get some elevation there…). I’m using S7 on right hand. Link to the recent activity https://www.suunto.com/sk-sk/move/mikulasstrelecky/6047bd0e148abc47025d3e17
                          Could it be bug in the sw or in sensor, or any other idea? Thanks in advance. Regards.

                          A I 3 Replies Last reply 9 Mar 2021, 22:02 Reply Quote 0
                          • A Offline
                            Aleksander H Bronze Member @mikulass
                            last edited by Aleksander H 3 Sept 2021, 22:04 9 Mar 2021, 22:02

                            @mikulass guess I’m not alone. Been discussing the same issue here https://forum.suunto.com/topic/6114/totalt-ascent-descent-doesn-t-seem-to-match-elevation-graph/17?_=1615327273466

                            About half way down the thread I discuss having the same issue with 0m ascent. Happened 2 times so far. Both were hikes.

                            M 1 Reply Last reply 10 Mar 2021, 21:13 Reply Quote 1
                            • I Offline
                              isazi Moderator @mikulass
                              last edited by 9 Mar 2021, 22:04

                              @mikulass the graph shows that there was clearly ascent. Which version of the app are you using? This does not happen to me but now there are multiple users showing this behavior.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              A M 2 Replies Last reply 9 Mar 2021, 22:20 Reply Quote 0
                              • A Offline
                                Aleksander H Bronze Member @isazi
                                last edited by 9 Mar 2021, 22:20

                                @isazi I’m running 4.371 on Android. That said, I have an activity which synced with quantified-self as far back as 31 january with this issue https://quantified-self.io/user/DUrrVK0qMVZO5TtAP0r6Ox2HVLD2/event/48100bfe1ddfeee6242d124cc67d4cbbff0fc13357bac4207d10f0b9d3bfb895

                                I 1 Reply Last reply 9 Mar 2021, 22:22 Reply Quote 0
                                • I Offline
                                  isazi Moderator @Aleksander H
                                  last edited by 9 Mar 2021, 22:22

                                  @aleksander-h now that I think about it, is the ascent 0 also on the watch right?

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  A 1 Reply Last reply 10 Mar 2021, 06:43 Reply Quote 1
                                  • A Offline
                                    Aleksander H Bronze Member @isazi
                                    last edited by 10 Mar 2021, 06:43

                                    @isazi For the activity with 0m ascent, the watch shows no info about ascent in the diary. Only the elevation graph and descent. I guess, because the number is 0, it is assuming that there is no point showing it.

                                    I 1 Reply Last reply 10 Mar 2021, 08:10 Reply Quote 0
                                    • I Offline
                                      isazi Moderator @Aleksander H
                                      last edited by 10 Mar 2021, 08:10

                                      @aleksander-h I think that’s what the S series does, do not show the profile if ascent is 0 (or something like that). Anyway, this means this is a problem of the watch, not the app 😕

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      A 1 Reply Last reply 10 Mar 2021, 08:38 Reply Quote 0
                                      • A Offline
                                        Aleksander H Bronze Member @isazi
                                        last edited by 10 Mar 2021, 08:38

                                        @isazi And a reset isn’t going to fix it, as I’ve already done that once due to getting a new phone :(.

                                        1 Reply Last reply Reply Quote 0
                                        • A Offline
                                          Aleksander H Bronze Member @mikulass
                                          last edited by 10 Mar 2021, 10:18

                                          @mikulass Discussion regarding the 0m ascent issue got split a bit, but see the latest posts in this topic https://forum.suunto.com/topic/6114/totalt-ascent-descent-doesn-t-seem-to-match-elevation-graph/35?_=1615371423779

                                          1 Reply Last reply Reply Quote 0
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