Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?

Mff73

@Sven_Kiel
it is well aware at Suunto’s side

@Dimitrios-Kanellopoulos said in Suunto App has never worked for me...PLEASE KEEP MOVESCOUNT!!:

I am not here to say an excuse and I do work for Suunto and I do share the super irritating thing that iOS sync with ambit just purely sucks.

I am everyday giving pressure for this to be fixed

There are some many threads here about the iOS sync not working.

I don’t want to say stuff like hold on etc nor excuses. Nor am I working for this forum. But I do know the issue is actually escalated. Perhaps I should not have posted this but well.

Stefan Kersting

@Mff73 I had a A3P and I own now a SSU. Maybe I go over to the S9 baro. I am not satisfied either with the desicion to shut down MC web. But that´s life, life doesn`t stagnate, the world is going onwards, something that you have to accept. And its good the the world goes onwards ;). Man doesn´t like changes, that´s normal. But why not giving it a chance…?

Sven_Kiel

@Mff73 sounds frustrated…thanks a lot for feedback! I know and see that Dimitris is very helpful. Luckily my old Ipad is actually my workaround but I hope it will also with Suunto app
…
It is hard to see how bad are the response time is at Suunto Support…in my opinion they wait till Ambit is EOL „end of live“, to stop Support. By the way I also work in Support for a Software company but we cannot allow that kind of non-reaction and write our limitations (BLE/hardware) in release description to avoid such trouble. #transparency
…
I hope Suunto wakes up before it is too late.

lohtse

@Ennoch said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@pavel-samokha said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@lohtse as I said previously, I encourage you to try using new app first. That’s better than make conclusions “based on comments on the forum” (BTW which comments show the date is messed up or not present half the time?)

@pavel-samokha said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@lohtse Sometimes being different than what you are used to doesn’t mean useless or worse. Basically most of the functions you’re used to in MC still available to you. You can create routes and sync them, you can sync your moves to the app and analyze.

You don’t need to try a product to say it’s crap for you when a) you don’t want to use a phone to create routes, and b) they have removed significant functionality from the Ambits, and fewer but absolutely key functions from the Spartan. Ultimately all the little fanboys on here will say Suunto are wonderful even if what they offer is a turd rolled in glitter. Those of us who have lost the brand loyalty will be heavily critical when we feel we have been ripped off by an underhand company that has decided those of us who use these watches for navigation rather than fitness tracking are expendable as customers.

From what I’ve tried out in the App it’s probably a better ‘app’ in terms of feel and function than Movescount, but that’s forgetting that the true power of Movescount is the web function with all the features that it offers; route creation on a desktop, POI creation, graphs/maps of rides/runs etc without needing to pay further to get access to these same features in something like Strava Premium. For me the app sucks because it’s the only way I can communicate with my watch or update it etc and they’ve removed the features I valued/need. It could be the best designed app in the world and I will still give it a 1* review because it fails to meet my requirements, requirements that were met absolutely fine by the old setup. And there’s the problem; rather than accepting that these are things a number of customers want, they make it worse for themselves by telling you that most customers don’t want these things, and that you’re weird for daring to want what you purchased. It’s a joke, and the lack of empathy towards those of us who will in a week have paperweights where once we had useful devices is frustrating. Suunto just seem to do a shrug of the shoulders and then go back to scratching their arse or whatever else they do. Ultimately this is not directed at @Dimitrios-Kanellopoulos because he has, as I’ve said before, generally been the most helpful (only helpful) person I’ve spoken to from Suunto.

You have hit the nail on the head with a huge sledge hammer… All the points I have been making and many more. yet we are being told effectively without using the words that the Suunto app is perfect and we will not loose functionality even though we all know this is completely untrue.

We are loosing functionality, we will have to pay to see the FULL data our watches can collect by using a third party service (unless you know about quantified-self.io). We will be loosing mini app functionality and creation when Movescounts is closed and I am unsure if we can upload new mini apps or sync the data they collect after October as it is. When Movescount is closed down will not be able to change the settings without having to go through the the watch it’s self not that big an issue but is far easier and convenient in movescount, Creating a route using the Suunto app is terrible in my opinion simply because of screen size, constantly having to zoom in and out etc just to get the route something like what I want, this is where Movescount web was great. Yet we are going to be left with just Suunto app, yes I know we can use third part apps( I am sick of hearing) this and I often do(Memory map,Basecamp)… But that is NOT the point… Movescount was a one stop web/ app and that’s what made it good… Now we are going to be left with a huge mess of apps we have to use to do what one could do… AND THAT’S THE POINT!

Movescount works and works almost perfectly for mosts of us and fits are needs… Suunto App DOES NOT COME CLOSE to meeting the needs and functionality of movescount… yet we are being constantly ignored… If the new generation of suunto users could see what we used too get(as standard) they would probably be very disappointed, but then Suunto are probably counting on the fact they don’t actually know this.

I keep hearing and seeing comments that suunto are listening to theirs users on this forum yet to me at least that is not the case. All I feel is a knife in the back!

Suunto are slowly becoming a third rate company all because of the way they treat LOYAL users, And I did consider myself as a loyal user as I have used their products for 32 years!! Now I am looking elsewhere…

sebchastang

@lohtse said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

[…] We will be loosing mini app functionality and creation when Movescounts is closed and I am unsure if we can upload new mini apps or sync the data they collect after October as it is.

[…] Creating a route using the Suunto app is terrible in my opinion simply because of screen size, constantly having to zoom in and out etc just to get the route something like what I want, this is where Movescount web was great.

Hi lohtse,

I totally agree with you on these 2 points and I can confirm that Suunto apps (mini apps) logs are not synced with Suunto app as they used to be with movescount web, and the data is not displayed in the graph of the move either. So we lose data by using Suunto app and it’s a pity. I use custom apps for interval training mainly as my watch (Traverse) doesn’t have this functionnality.
See my post : https://forum.suunto.com/topic/4186/suunto-apps-http-www-movescount-com-apps-logged-data-on-move-graph-in-suunto-app-android?_=1602320636760

Regarding point #2, it is a nonesense to create hiking route on a 5 inches screen! I can’t imagine to seriously prepare a trek itinerary on a mobile phone.

I’m still hoping Suunto will consider feedback from “old” ambit/traverse family owners…

Brad_Olwin

@sebchastang No one is forcing you to create routes on the phone. You can create them in MC or any web-based app and import them into the Suunto App. I use Gaia as I need slope angle information for ski touring. IMHO, this solution is much better as I always had issues with MC routes, not stable on a Mac.

jsuarez

You can create them on the sports-tracker web site. That’s a handy feature even though the whole ST website is really rudimentary and nothing more than a simple list of moves.

However, that need to depend on third party tools is far from ideal and this has been exposed by a large part of the user base.

It’s like if you own a car and when you want to get your groceries you are suddenly forced to have to drive to the bus station, take the bus to the shop, do your shopping, take the bus back again, load the car and drive home from the bus station… quite illogical, ain’t it? Especially if this is not how things have been in the past. But that’s identical to how I see the result of the SApp transition as compared to the MC ecosystem (where you could freely drive your car to the groceries and drive back home…).

This is even more sad when you realise that Suunto does have the means (source code, website components,…) needed to put that solution in place.

lohtse

@Brad_Olwin said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@sebchastang No one is forcing you to create routes on the phone. You can create them in MC or any web-based app and import them into the Suunto App. I use Gaia as I need slope angle information for ski touring. IMHO, this solution is much better as I always had issues with MC routes, not stable on a Mac.

The point is that though movescount wasn’t perfect you had it all in one interface… now you have NO CHOICE but to use several apps and websites because of the direction Suunto has taken.

I could do almost everything with movescount. But would for serious routes always use Memory map or basecamp software…

sebchastang

@Brad_Olwin You are right, but as elevation is no more available in MC, I cannot use it anymore for route planning. Even if I create a new route in a third party app or website, when I import a GPX in movescount, ascent and descent are not displayed. It is only available once I transferred the route into my watch.
As lohtse wrote, it is not comfortable to use third party apps and MC handled route creation perfectly until now.

lohtse

@sebchastang said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@lohtse said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

[…] We will be loosing mini app functionality and creation when Movescounts is closed and I am unsure if we can upload new mini apps or sync the data they collect after October as it is.

[…] Creating a route using the Suunto app is terrible in my opinion simply because of screen size, constantly having to zoom in and out etc just to get the route something like what I want, this is where Movescount web was great.

Hi lohtse,

I totally agree with you on these 2 points and I can confirm that Suunto apps (mini apps) logs are not synced with Suunto app as they used to be with movescount web, and the data is not displayed in the graph of the move either. So we lose data by using Suunto app and it’s a pity. I use custom apps for interval training mainly as my watch (Traverse) doesn’t have this functionnality.
See my post : https://forum.suunto.com/topic/4186/suunto-apps-http-www-movescount-com-apps-logged-data-on-move-graph-in-suunto-app-android?_=1602320636760

Regarding point #2, it is a nonesense to create hiking route on a 5 inches screen! I can’t imagine to seriously prepare a trek itinerary on a mobile phone.

I’m still hoping Suunto will consider feedback from “old” ambit/traverse family owners…

I use mini apps so much to provide data that is very useful for me and clients… So the fact most if not all this data is missing with the suunto app is quite frankly disgusting. One of the reasons this watch possible did so well was because of ALL the data you could collect with the addition of mini apps… Just shows how little suunto value the platform they created, or they would have made sure they had provisions for this.

michaeldwilson

I have been a Suunto owner for many years, since the M1 came out. I’m sad to say that the B9 will be my last Suunto watch. My next will be a Polar because the Polar Flow is an excellent web interface.

Brad_Olwin

@sebchastang said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@Brad_Olwin You are right, but as elevation is no more available in MC, I cannot use it anymore for route planning. Even if I create a new route in a third party app or website, when I import a GPX in movescount, ascent and descent are not displayed. It is only available once I transferred the route into my watch.
As lohtse wrote, it is not comfortable to use third party apps and MC handled route creation perfectly until now.

What is the issue with 3rd party websites? They work well and allow easy importing. Agreed that MC elevation data needs fixing.

Frances Christie

Having used Suunto products for 22 years all I can say is that the new app does compare to the Movescount Web App with the level of detail. Suunto need to produce a web app or I can see the transition to a Garmin Fenix coming. Been brand loyal for most of my life.

Kevin

stromdiddily

@lohtse I must have missed it. Fairly confident the last communication stated that Movescount would remain for watch settings updates and route creation/syncing for Ambit series watches.

You read something I haven’t?

Fenr1r

@Brad_Olwin said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

What is the issue with 3rd party websites?

In no particular priority order, here are a few:

Privacy for data. The more you share, the more you gamble with the security standards and ethics of the 3rd parties. Added secret holders, geometrically increased risk of divulgence, etc.
Extra layer of hassle beyond mere syncing. You know how you like the effortless routing & distance metrics of the Sx? That. (But for the analysis process.)
Reliably watch-ready routes, simply & immediately synced.
The belief that an in-house service has more permanence = overall product support from an enduring manufacturer rather than a purely web project which might well expire long before the watch. I’m sure you can remember a few of the latter in other areas.

3 & 4 suffer a bit from the Movescount example.

lohtse

@stromdiddily said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@lohtse I must have missed it. Fairly confident the last communication stated that Movescount would remain for watch settings updates and route creation/syncing for Ambit series watches.

You read something I haven’t?

Had a conversation on phone to tech support. I asked about mini apps and what will happen with them. They stated that they would end when movescount is fazed out.

And besides… We could change settings and sports modes in the app… Now we have to use a web browser… so instead of it being nice and simply and quick it will take time… So changing things on the fly is now a pain… even doing this on the watch it’s self is not idea and takes more time than it did in the app…

This is the issue. And I would love to know why this could not be added to the Suunto App.

sebchastang

@lohtse said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@stromdiddily said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@lohtse I must have missed it. Fairly confident the last communication stated that Movescount would remain for watch settings updates and route creation/syncing for Ambit series watches.

You read something I haven’t?

Had a conversation on phone to tech support. I asked about mini apps and what will happen with them. They stated that they would end when movescount is fazed out.

So sad to read that…

lohtse

@sebchastang said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@lohtse said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@stromdiddily said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@lohtse I must have missed it. Fairly confident the last communication stated that Movescount would remain for watch settings updates and route creation/syncing for Ambit series watches.

You read something I haven’t?

Had a conversation on phone to tech support. I asked about mini apps and what will happen with them. They stated that they would end when movescount is fazed out.

So sad to read that…

Yep thats one of the reasons I have been complaining so much here on the forum…Movescount works…yet is being discontinued… You will require sunnto app and access to movescount web(until closed) and third party website/apps to do what we onces could and even then it will nolonger be a fully functioning watch. With the move to suunto app I have too install additional apps so I can use MY HRM one the phone where I once could use it in the movescount app… We have to install an app that has virtually no functionally with are watches other than too sync data…yet is quite large once install, so is taking up valuable space without giving much back.And to do what we could with the movescount system(app/wed) you will have to install further apps which waste even more space… We have LOST far too much usability and functionality and we will NEVER get it back… THANK YOU FOR NOTHING SUUNTO

stromdiddily

@lohtse yeah, losing the apps does suck. I never used them but can definitely understand the frustration there.

I honestly don’t remember, were we able to actually update watch settings directly in the Movescount app? Or did the app just allow for updates made on the browser to sync automatically/via bluetooth?

I’m with you on not fully grasping while any of these sync technology can’t be ported over to the app. Perhaps viewed as throw away work that they’re not willing to commit resources to.

sebchastang

@stromdiddily said in Ambit 3 Peak : Keep Movescount or change for SUUNTO app ?:

@lohtse yeah, losing the apps does suck. I never used them but can definitely understand the frustration there.

I honestly don’t remember, were we able to actually update watch settings directly in the Movescount app?

@stromdiddily Yes, it was possible, at least for the Traverse. But I used to customize sport modes through movescount.com (more comfortable on a big screen)