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    Random reboots of the Suunto 7 during recording an activity

    Scheduled Pinned Locked Moved Suunto 7
    suunto5rebootrecordingactivity
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    • olymayO Offline
      olymay Gold Members
      last edited by

      It has only been happening since the latest update on the watch and it initially only did it whilst following a route, although it now does it in all modes

      I run without my phone, so I doubt that has anything to do with it.

      Suunto 7 Graphite Copper
      Suunto App Beta (Android - Pixel 6 Pro)

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      • olymayO Offline
        olymay Gold Members
        last edited by

        I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

        Suunto 7 Video

        Suunto 7 Graphite Copper
        Suunto App Beta (Android - Pixel 6 Pro)

        pavel.samokhaP 1 Reply Last reply Reply Quote 0
        • pavel.samokhaP Offline
          pavel.samokha @olymay
          last edited by

          @olymay had very similar symptoms. For some reasons watch can’t switch to offload(ambient)-mode and as I said - factory reset fixed the issue for me

          Opinions expressed are solely my own and do not express the views or opinions of my employer

          olymayO 1 Reply Last reply Reply Quote 0
          • olymayO Offline
            olymay Gold Members @pavel.samokha
            last edited by

            @pavel-samokha I’ve done one factory reset. I’ll try another later today when I have some time. I’m also getting a new phone tomorrow (Pixel 5) so that will also force another reset and maybe that combination of three resets and a new phone will persuade it to work.

            If not, it’ll go back to Sunnto for a refund and I’ll buy a Garmin 😞

            Suunto 7 Graphite Copper
            Suunto App Beta (Android - Pixel 6 Pro)

            pavel.samokhaP pilleusP Brad_OlwinB 3 Replies Last reply Reply Quote 0
            • pavel.samokhaP Offline
              pavel.samokha @olymay
              last edited by

              @olymay I also reported this to Suunto, will try to push the issue

              Opinions expressed are solely my own and do not express the views or opinions of my employer

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              • pilleusP Offline
                pilleus @olymay
                last edited by pilleus

                @olymay with a new phone you do not need to reset the S7. Search for the adb solution in xda-developers. It’s easy to use. 👍

                https://www.instagram.com/moves.are.life/
                Suunto Vertical Black Lime
                Suunto 9 Peak Pro Black
                Suunto Spartan Ultra Stealth Titanium

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                • pilleusP Offline
                  pilleus
                  last edited by

                  A walk with a loaded route and fused track didn’t cause any problems. I cancelled the route on the way and reloaded it, no problem.

                  I am sure that it’s a software related problem in connection with the phone.

                  https://www.instagram.com/moves.are.life/
                  Suunto Vertical Black Lime
                  Suunto 9 Peak Pro Black
                  Suunto Spartan Ultra Stealth Titanium

                  olymayO 1 Reply Last reply Reply Quote 1
                  • olymayO Offline
                    olymay Gold Members @pilleus
                    last edited by

                    @pilleus Can you try with the higher accuracy gps track? I have never used the fused track (I don’t run for long enough to worry about battery life… yet).

                    And when I run I do not take my phone with me, so how could that connection be the issue?

                    I do agree with yo in that it is likely a software issue, as this has only been happening since the recent big update.

                    Yes, I do know that I can use the ADB solution (used it before with other Wear OS watches) but as I seem to be resetting the S7 almost daily at the moment it isn’t really an issue to do it when I get my new phone 🙂

                    Suunto 7 Graphite Copper
                    Suunto App Beta (Android - Pixel 6 Pro)

                    pavel.samokhaP pilleusP 2 Replies Last reply Reply Quote 2
                    • pavel.samokhaP Offline
                      pavel.samokha @olymay
                      last edited by

                      @olymay if you’re able to work with adb - then try to do adb bugreport please

                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                      olymayO 1 Reply Last reply Reply Quote 0
                      • pilleusP Offline
                        pilleus @olymay
                        last edited by

                        @olymay okay, I don’t use the S7 without phone, because both gadgets are on board. 😊

                        Tomorrow I will be back with an activity with best GPS settings and without phone connection.

                        https://www.instagram.com/moves.are.life/
                        Suunto Vertical Black Lime
                        Suunto 9 Peak Pro Black
                        Suunto Spartan Ultra Stealth Titanium

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                        • olymayO Offline
                          olymay Gold Members @pavel.samokha
                          last edited by

                          @pavel-samokha More than happy to try, but that isn’t something I have done before. Do you have a link to a guide please?

                          Suunto 7 Graphite Copper
                          Suunto App Beta (Android - Pixel 6 Pro)

                          pavel.samokhaP 1 Reply Last reply Reply Quote 0
                          • pavel.samokhaP Offline
                            pavel.samokha @olymay
                            last edited by pavel.samokha

                            @olymay don’t have exact guide, roughly the same as with android phone:

                            • Install ADB on you computer
                            • Enable Dev mode on Suunto 7 (in Settings->About-> click multiple times (7 or 10, don’t remember) on Build Number)
                            • Enable ADB debugging on Suunto 7 (Settings -> Dev options -> ADB debugging)
                            • Connect Suunto 7 to your computer via cable
                            • Authorize this computer to debug on S7 (popup should appear on S7)
                            • Open Command Prompt on your computer and type adb bugreport

                            After that you should have file with bugreport

                            Opinions expressed are solely my own and do not express the views or opinions of my employer

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                            • Brad_OlwinB Online
                              Brad_Olwin Moderator @olymay
                              last edited by

                              @olymay That is not normal, and I have not seen this problem. I would definitely contact support. They are typically quite helpful.

                              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                              BulkanB 1 Reply Last reply Reply Quote 0
                              • DRezvoffD Offline
                                DRezvoff
                                last edited by

                                there is a problem if 2 applications are installed and running simultaneously on the Smartphone - Movescount and SuuntoApp

                                Suunto 9 Peak Pro Titanium
                                Suunto Spartan Sport WHR
                                Sony Xperia 1, Android 10.

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                                • BulkanB Offline
                                  Bulkan Moderator @Brad_Olwin
                                  last edited by

                                  @Brad_Olwin I have a friend in the exactly situation and my S7 doesn’t do it.

                                  Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

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                                  • pilleusP Offline
                                    pilleus
                                    last edited by

                                    The problem seems to be solved for my S7 after 3 crashes and 3 factory resets.

                                    5 activities with different settings and without any problem.

                                    2 activities with connected phone, AOD, tilt-to-wake, best and good GPS settings, no route and route.

                                    3 without connected phone, with and without AOD, with and without tilt-to-wake, with best GPS and route.

                                    May be that after the update something was left in the cache or something else was wrong.

                                    It’s okay for me now. 👍😊

                                    https://www.instagram.com/moves.are.life/
                                    Suunto Vertical Black Lime
                                    Suunto 9 Peak Pro Black
                                    Suunto Spartan Ultra Stealth Titanium

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                                    • olymayO Offline
                                      olymay Gold Members
                                      last edited by

                                      GOOD NEWS EVERYONE!!

                                      After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

                                      I have just been for a 7K run following a route and it worked PERFECTLY!!

                                      It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

                                      Suunto 7 Graphite Copper
                                      Suunto App Beta (Android - Pixel 6 Pro)

                                      pilleusP 1 Reply Last reply Reply Quote 2
                                      • pilleusP Offline
                                        pilleus @olymay
                                        last edited by

                                        @olymay said in Random reboots of the Suunto 7 during recording an activity:

                                        GOOD NEWS EVERYONE!!

                                        After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

                                        I have just been for a 7K run following a route and it worked PERFECTLY!!

                                        It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

                                        It’s magic! 😜🤣👍

                                        https://www.instagram.com/moves.are.life/
                                        Suunto Vertical Black Lime
                                        Suunto 9 Peak Pro Black
                                        Suunto Spartan Ultra Stealth Titanium

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                                        • sheraniS Offline
                                          sherani
                                          last edited by

                                          Unfortunately I was not so lucky, yesterday fifth hard reset and I can still reproduce the app crash during the activity following a path. Going through the various screens you first notice a slight slowdown passing from the laps screen to the one with the altitude profile while all the others transitions are smooth. However, the problem occurs just after 5-6 km until the final crash of the app and loss of activity data. I state that I always run without a mobile phone and I also tried to activate the airplane mode to see if anything changes, obviously without success.

                                          olymayO 1 Reply Last reply Reply Quote 2
                                          • olymayO Offline
                                            olymay Gold Members @sherani
                                            last edited by

                                            @sherani That sounds like a right pain in the a**! It also sounds like yours it lasting significantly longer before crashing than mine did (mine was crashing as soon as it tried to go into power saving mode).
                                            By hard reset, do you mean a full disconnect and factory reset? If not, I would suggest trying this, and it may take a few times (it took me three!). If that is what you have done, then you may have to send it back to Suunto 😞

                                            Suunto 7 Graphite Copper
                                            Suunto App Beta (Android - Pixel 6 Pro)

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