MC to SA transfert missing 1 year

[guiyom]

Hi Guys,

I bought a new suunto watch and decided at the same time to move from movescount to suunto app. But it seems that after the transfert completed (-> email received), all my moves from Jan 2020 are missing !

I’ve sync my old watch logbook to SA, but only recover the past few month …
Is there a way to force sync MC->SA again ?

Thanks
Y.

[freeheeler]

@guiyom
did you try clearing cache and data in SA?

[guiyom]

@TELE-HO
Thanks for the tips but does not works

[freeheeler]

@guiyom
to clarify: you’ve bought a new Suunto and switched to SA. Before you started the MC-SA sync you did a sync of your old watch to SA? The old watch might have something like 30 activities stored in the logbook… and you are missing jan 2020 onwards or backwards?

Edit: check what’s listed in sportstracker, too

[sartoric]

Do you still have your activities on MC ?

Did you update the old watch firmware on the last month or very recently ?

[guiyom]

@TELE-HO
Until last week, I was using Suunto Ambit watch with MC
I’ve bought a Spartan laste week, so decided to use SA
Transfert MC->SA done => 1 year missing from Jan 2020 to dec 2020
Then sync my old watch log to SA => so recover last activities

@sartoric
yes still on MC
No update old watch recently

[freeheeler]

@guiyom
did you upgrade to suuntolink on your laptop? (not sure if we’ve been forced to upgrad anyway)

I think nothing is lost if you still have your data in MC, good point from @sartoric

[guiyom]

@TELE-HO
Yes I’ve install suuntolink to update my spartan firmware

[freeheeler]

@guiyom
what about sportstracker, any data there?

[guiyom]

@TELE-HO
missing too on sports-tracker

[freeheeler]

@guiyom
no more ideas from my side other than give it a little time and if the missing activities do not appear within 48h, get mr. @Dimitrios-Kanellopoulos involved

[guiyom]

@TELE-HO
Ok, Thanks for you’r help

[pavel.samokha]

@guiyom contact support via Suunto App, they’ll help you