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Dimitrios Kanellopoulos

@dušan-ković found an issue with the latest version on this. A fix should come soon

Dušan Ković

@dimitrios-kanellopoulos Awesome, thanks! I will forward the info.

Dimitrios Kanellopoulos

@dušan-ković let me ask for a workarround

Dimitrios Kanellopoulos

@dušan-ković before starting the activity (even before the prestart screen) open the suunto app. This should help with Android 11

Dušan Ković

@dimitrios-kanellopoulos Sure, I’ve sent instructions to my friend. I’ll let you know if that worked. Thanks!

Dušan Ković

@dimitrios-kanellopoulos this morning we tried what you said in previous post. Didn’t worked. I guess he will have to wait for next SA version

Chrys

Hi!
I bought a Suunto 3 Fitness 3 weeks ago, as I love trekking. I have issues with the altitude and ascent and descent notes (I checked my phone GPS before starting my exercice). The altitude is mostly incorrect, and the ascent and descent ALWAYS zero! A part this, sometimes after exercicing outdoor, there is no image with the map and my trace. There is any hope for resolving the problem?
After reading some post in here, I believe I can’t fixe the problem and that is too disappointing…
Thank you in advance

Dimitrios Kanellopoulos

@chrys there is a fix coming on 4.42 this june but keep in mind that S3F does not calculate ascent and descent its not a hikking watch

Chrys

@dimitrios-kanellopoulos I did not know about the ascent/descent…
I hope the issue will be fixed!
Ευχαριστώ πολύ!!
Thank you anyway
Chryssa

Dimitrios Kanellopoulos

@chrys anytime!

Brad_Olwin

@grant-czadzeck This is definitely an Android issue, I ran with my S3 yesterday using iOS and had no issues.

Jamie BG

@dušan-ković
Have you tried the following.
Open suunto app.
Go back to your home screen without closing suunto app.
Press/use gesture (or whatever your phone does) to bring up open apps running in the background (i.e shows little tiles of all open and running apps, one of which should be the suunto app you have open.
There should be a function to now lock that tile (open running app) - my Oneplus does this by long pressing the suunto app which brings up lock, app info and split screen option. Press the lock option (If i remember correctly on the samsung in some versions you get a little menu button you can press which relates to currently selected tile).
With it locked it cannot now be cleared from active apps - and even if minimised it should still be working.
Also make sure that your app location permission is set to be allowed.

If no go you will probably have to wait until issue is resolved.

Chrys

suunto.jpg
Hi!
the last days after exercicing, no map on the app! even after the latest update (Juin, 15th).
Is there any idea for this?

Dimitrios Kanellopoulos

@chrys 4.42 version has the fix

benjamin ulmer

@dimitrios-kanellopoulos Hi there, I know this thread is quite old, but I recently bought the Suunto Ambit 3 All Black (I guess about 3 weeks ago). Everything worked quite okay since then, the connection to the Suunto App was up and running in a couple of minutes, just this one thing makes me struggle since then:

When I go for a walk, hiking or running I always ran into the following issue

Steps to reproduce:

connection to Suunto App okay, GPS on smartphone (Android, Motorola) on
watch up and training started
Suunto App says something like “the watch is using the phone’s gps”
After the workout the following problems show up

The problems:

the measured distance is wrong
I do not see any GPS / map data but the same as @Chrys posted in June 18: https://forum.suunto.com/assets/uploads/files/1624017065561-suunto.jpg just a picture…

System details:

Suunto 3, 2.18.18
Suunto App Version 4.49.1, all permissions and notifications granted
Android 9

Are there any other known solutions than the ones mentioned in this thread? As far as I understood the problem was the Suunto App / operating system on smartphones in most cases, but can someone give me a hint on how to verify the watch functionality?

Help appreciated,
kind regards

Benjamin

isazi

This post is deleted!

freeheeler

@benjamin-ulmer
I assume you don’t have an Ambit 3, but a Suunto 3?
Do you have all background activities in the phone allowed, too?
GPS needs to update in SA very frequently during your activity.
I know e.g. that Huawei phones have a very restrictive power saving setting by default. Once the phones screen turns off, some functions are limited, too.

Brad_Olwin

@benjamin-ulmer Sorry I cannot help, this is working with an iPhone, perhaps there are settings that prevent the phone from sharing GPS data? Or, perhaps the phone is shutting down GPS collection?

benjamin ulmer

@isazi I am sorry, but your post reply shows up as deleted, but thanks anyway.

@freeheeler That’s completely true. I missed the Ambit part. Sorry for the confusion. I thought of something like this, but could not see anything indicating a problem.

@brad_olwin I will dive into this in detail in the next days. Thanks for your suggestion.

Some general facts about my actions take so far:

I did not only reinstall the Suunto App but also

turned on all notifications from smartphone to watch in the Suunto App watch settings section
in Android settings on my smartphone
- enabled all notifications from Suunto App
- gave all permissions for the Suunto App
- completely disabled the energy saving mode
- turned of the smart battery mode

Is there any options I missed to check out and missed to find in the previous posts on this topic here?

Kind regards.

benjamin ulmer

Hello,

I ran through some initial steps I had take before once again today:

uninstall and install the Suunto App
Soft reset the watch
Hard reset the watch

Nothing changed. I tried this a already a couple of days ago, but it did not solve my problems back then as well.

In addition I made some checks to my phone’s GPS, because I asked myself if there were some general issues with it, that i.e. Google Maps does not show because of it’s integration into Android OS. I checked the GPS tracking using Openstreetmap just to make sure, that a complete Google independent software works and it located my smartphone via GPS at any time.

I am going to get in touch with the Suunto support team. Probably they come up with some new solutions. If so, I will share them here.

Kind regards
Benjamin