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Movescount Map - unable to plan route.

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  • V Offline
    vgnjhd Bronze Member
    last edited by 25 Apr 2021, 20:58

    It is really frustrating - as planning on SA it is nightmare to use it / edit GPX. WhatsApp Image 2021-04-25 at 21.57.32.jpeg

    Watch
    Model : Suunto Ambit 3 Peak HR (since 2016)
    FW: 2.4.17

    Phone
    Model : Google Pixel
    Android -v : 10
    SA: 4.45.x

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    • I Offline
      isazi Moderator
      last edited by 26 Apr 2021, 06:47

      Still not working?

      Watch: Suunto Vertical Ti

      Blog: isazi's home

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      • M Offline
        margusl
        last edited by margusl 26 Apr 2021, 07:37

        @vgnjhd said in Movescount Map - unable to plan route.:

        Do you know anything about Planning a route on movescount that it is now being Disabled - not working ?

        Works for me. Sometimes.
        0c24b3b3-afb6-4558-88a3-90389455cc17-image.png
        First hit was success, on 2nd attempt it failed to load that New Route view.

        It’s not the most stable service out there and can be quite glitchy from time to time. So force reload (ctrl+F5), clear cache, switch browsers, switch networks if possible (i.e. use a mobile hotspot, for real). And you can go though similar issues - https://forum.suunto.com/search?term=Movescount route&in=titlesposts .

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        • S Offline
          Spree Bronze Member
          last edited by 27 Apr 2021, 12:12

          I had the same issue yesterday, but it’s now working on my end (I did clear cache of the browser this morning, but I am not sure if that had any impact)

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          • D Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by 27 Apr 2021, 12:41

            should be fine now

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
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            M K 2 Replies Last reply 27 Apr 2021, 13:27 Reply Quote 1
            • M Offline
              margusl @Dimitrios Kanellopoulos
              last edited by 27 Apr 2021, 13:27

              @dimitrios-kanellopoulos , about 50% of attempts are still failing in seemingly random order (NOK, OK, OK, OK, NOK, OK, OK, NOK, NOK, NOK)

              Uncaught TypeErrors and missing New Route view:
              13c71a5f-0678-41b8-98e7-e5816ece01b5-image.png
              Fully functional route editor:
              239239fb-000d-4ef0-b094-ed59e3b51378-image.png

              From time to time I also saw that disabled Create New button as OP, the blue (+), but this is not so easy to reproduce.

              D 1 Reply Last reply 27 Apr 2021, 13:30 Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @margusl
                last edited by 27 Apr 2021, 13:30

                @margusl cache cleared I suppose…

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                M 1 Reply Last reply 27 Apr 2021, 13:37 Reply Quote 0
                • M Offline
                  margusl @Dimitrios Kanellopoulos
                  last edited by margusl 27 Apr 2021, 13:37

                  @dimitrios-kanellopoulos , all refreshes with ctrl+F5 to ignore cache.
                  It doesn’t just go from NOK -> OK or OK -> NOK, it switches back and forth.

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                  • M Offline
                    margusl
                    last edited by 28 Apr 2021, 06:30

                    It has been known for quite some time that for (some of?) those glitches in Movescount route editor switching networks sometimes helps.

                    Interestingly switching on throttling in Chrome to slow things down also results with higher yields. I’m not so eager to keep an eye on Movescount refreshing itself on simulated 3G speeds for too long (Fast 3G throttle preset in Chrome should stand for 1500 kb/s & 550 ms latency), but it seems to make a difference and new route page loads correctly 9 times out of 10 or so for me, at the time of writing. While turning throttling off resulted with 10 failures in a row.
                    And I’m not on fiber or anything, just 4G in the meddle of woods, averaging around 14Mbps or so.

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                    • K Offline
                      Kravenbcn @Dimitrios Kanellopoulos
                      last edited by 29 Apr 2021, 00:01

                      @dimitrios-kanellopoulos it still doesn’t work for me

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                      • V Offline
                        vgnjhd Bronze Member
                        last edited by 29 Apr 2021, 09:20

                        I used Firefox , Brave, chrome, Safari - and all the same. - so seems like not related to Web Browser.
                        I tried change maps - and the only moment i could press the + button and start planning - is using Map of China. - but then map wasn’t loading. Today i can see it is working fine for me on map - i can plan etc, so seems like it has been fixed ?

                        Watch
                        Model : Suunto Ambit 3 Peak HR (since 2016)
                        FW: 2.4.17

                        Phone
                        Model : Google Pixel
                        Android -v : 10
                        SA: 4.45.x

                        T 1 Reply Last reply 29 Apr 2021, 14:09 Reply Quote 0
                        • T Offline
                          Tomas5 @vgnjhd
                          last edited by 29 Apr 2021, 14:09

                          @vgnjhd working for me, but it is somehow strange, map names from mapbox seems to be in german language. Google maps has warning “for development purpose” and it had some problems to follow the route when planing.

                          V 1 Reply Last reply 29 Apr 2021, 15:12 Reply Quote 1
                          • V Offline
                            vgnjhd Bronze Member @Tomas5
                            last edited by 29 Apr 2021, 15:12

                            @tomas5 yup - same for me.

                            Watch
                            Model : Suunto Ambit 3 Peak HR (since 2016)
                            FW: 2.4.17

                            Phone
                            Model : Google Pixel
                            Android -v : 10
                            SA: 4.45.x

                            1 Reply Last reply Reply Quote 0
                            • K Offline
                              Kravenbcn
                              last edited by 29 Apr 2021, 21:48

                              Today it worked for me too

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