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UTMB file not synchronizing with App

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  • D Offline
    Dimitrios Kanellopoulos Community Manager
    last edited by 7 Sept 2021, 13:13

    Step 1

    Go to the watch logbook and make sure the activity has charts. If it doesn’t it means that it has been rolled over. that happens because the memory (disk) of the watch is full and in order to make space for new ones it compresses that one to minimal non syncable data.

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
    youtube.com/c/dimitrioskanellopoulos
    https://instagram.com/dimitrioskanellopoulos
    https://www.strava.com/athletes/7586105

    P 1 Reply Last reply 7 Sept 2021, 13:21 Reply Quote 1
    • P Offline
      paulosgomes @Dimitrios Kanellopoulos
      last edited by 7 Sept 2021, 13:21

      @dimitrios-kanellopoulos I confirm it has no charts, only numbers.

      D 1 Reply Last reply 7 Sept 2021, 13:22 Reply Quote 0
      • D Offline
        Dimitrios Kanellopoulos Community Manager @paulosgomes
        last edited by 7 Sept 2021, 13:22

        @paulosgomes then its a lost case. It got rolled over.

        This is sad tbh. I ll make a remark about this to the management

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        D D 2 Replies Last reply 7 Sept 2021, 13:35 Reply Quote 0
        • D Offline
          DMytro @Dimitrios Kanellopoulos
          last edited by 7 Sept 2021, 13:35

          @dimitrios-kanellopoulos maybe a message ‘full memory’ before an activity could be of help? Since user might not know about cyclic memory at all.

          M 1 Reply Last reply 7 Sept 2021, 14:16 Reply Quote 1
          • M Offline
            Mff73 @DMytro
            last edited by 7 Sept 2021, 14:16

            @dmytro said in UTMB file not synchronizing with App:

            @dimitrios-kanellopoulos maybe a message ‘full memory’ before an activity could be of help? Since user might not know about cyclic memory at all.

            good idea, but, finally, memory is almost always full, no ? each new workout delete oldest one (or more) after a certain amount of activities.
            So each new activity will say : “memory full” ? Why not, but little anoying (for normal use cases).

            @paulosgomes , sorry you lost this UTMB data.

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            P D 2 Replies Last reply 7 Sept 2021, 14:25 Reply Quote 0
            • P Offline
              paulosgomes @Mff73
              last edited by 7 Sept 2021, 14:25

              @mff73 I had a lot of activities saved and synced, it would be logical to delete the synced ones. this error should happen only when there is no synced activities left. Something must went wrong, I did a 54 hours workout before that was synced with no troubles, with the same definitions.

              M 1 Reply Last reply 7 Sept 2021, 14:40 Reply Quote 0
              • M Offline
                Mff73 @paulosgomes
                last edited by 7 Sept 2021, 14:40

                @paulosgomes
                Maybe, just maybe, the first time the sync with the app was long enough or blocked or whatever, and this UTMB did not sync, but was still complete on your watch --> syncable again.
                But you wrote
                6181e277-9f2e-4483-a8ca-d8ebf9dcf0a0-image.png
                Maybe the next small activity needed place to be stored, and then “erased”/“simplified” the UTMB one.
                Just supposition --> in this case, yes, watch could have warned :“hey, you need place to save the next activity, please sync, you may loose xxx activities”.

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                P 1 Reply Last reply 8 Sept 2021, 10:24 Reply Quote 0
                • D Offline
                  DMytro @Mff73
                  last edited by 7 Sept 2021, 16:16

                  @mff73 ok, you’re right. How about this:
                  If the last activity is going to be rolled over -> display the message

                  1 Reply Last reply Reply Quote 0
                  • P Offline
                    paulosgomes @Mff73
                    last edited by 8 Sept 2021, 10:24

                    @mff73 I tried to sync before the new activity, with no success. Doesn’t make sense the small activity simplify the utmb, because there were a lot of older activities already synced and ready to be deleted, as usually happens

                    1 Reply Last reply Reply Quote 1
                    • D Offline
                      dombo Bronze Member @Dimitrios Kanellopoulos
                      last edited by 8 Sept 2021, 10:34

                      @dimitrios-kanellopoulos I have another question, which could help also other users:

                      “roll over” of old activities is only caused by recording new activity? or it can be caused also because of syncing new route or for example storing 24/7 data?

                      thanks

                      D 1 Reply Last reply 8 Sept 2021, 10:47 Reply Quote 0
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @dombo
                        last edited by 8 Sept 2021, 10:47

                        @dombo I assume routes are very small.

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

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