Software update 2.18.18 Sept 28 2021

[skydancer]

Just updated S9 to 2.18.20. Unfortunately the update process reported errors and eventually reset the watch to factory defaults so I had to set it up from scratch. Is this expected? It did not happen with any of the previous updates.

[isazi]

@skydancer no it is not expected and should not happen.

[skydancer]

@isazi Some users from Polish Suunto community reported this. I sent the logs to Suunto using the app, maybe they will be somehow useful to you.

[Dimitrios Kanellopoulos]

@skydancer please send logs via suuntolink and give me the I’d. Also ask the other users.

[sealion.hr]

@skydancer it happened to me as well. After 2nd unsuccessful Reset, I detached the watch and restarted it by pressing the upper button for 12s. Finally watch restarted with the latest software version 2.18.20.
However, watch unexpectedly switches on HR lights (without blinking, screen in watch mode). It happened to me 2 times already today. I solved it by moving to HR measurement and back

[TonyG]

@skydancer I had the same reset experience with my S9B for 2.18.18 as did another user, lost all my custom sports, fortunately it installed the hotfix 20.18.20 without restarting.

[freeheeler]

@dimitrios-kanellopoulos
maybe the battery “cache” wipe can not be avoided… but sometimes this drain until completely empty needs to be planned…
luxury issue

[sealion.hr]

After update to 2.18.20 my watch randomly switches on HR leds (constant light) and then switches them off after while.
I would like to revert back to 2.18.18. Could somebody provide me with the software?

[surfboomerang]

@sealion-hr https://forum.suunto.com/topic/6836/firmware-collection

[sealion.hr]

@surfboomerang Thanx. Due to watch reset during sw update, my daily HR was turned on what causes such behaviour by design. I turned it off so the issue is solved.

[Tomas5]

Great update, i am very excited about white watch faces. I am very happy that media control can be disabled so it doesn’t pop up when not needed. Any chance for replies from iOS devices in future?

Just miss toggle mode for backlight. I really hoped suunto will bring back this option since it removed with last update and there was some feedback to bring it back.

[TheGuyFromTheSummit]

@tomas5 I think iOS reply support won’t come. It is something with Apples policies.
Even Garmin doesn’t support fast reply with iOS

[Tomas5]

Some inspiration how proper backlight settings can looks like. https://youtu.be/4V93hjP2eYk
Gesture (rise to wake) on/off/after sunset
Buttons on/off/after sunset
Alerts-notifications on/off/after sunset
And regardless of settings possibility to enable backlight with upper left button.

[Shrek3k]

@tonyg said in Software update 2.18.18 Sept 28 2021:

@skydancer I had the same reset experience with my S9B for 2.18.18 as did another user, lost all my custom sports, fortunately it installed the hotfix 20.18.20 without restarting.

I had the same experience with my Suunto 9 with the 2.18.20. The *.20 Update forced a hard reset, deleted all custom sports, and additionalky now I somehow have a permanent background illumination of the watch, even a softreset did not work. So I activated energy saving, without any light. Far from perfect, but at least the battery might last longer. All in all it seems to be a nice update - and the Burner-option is the first Suunto Plus I have used. The permanent lighting is annoying.

[Łukasz Szmigiel]

@shrek3k did you check if you have standby light permanently on?

[zadow]

@isazi so I did the update to latest firmware. It failed. All my data was deleted. All my custom sport modes, all settings… again… this is so frustrating…

[Shrek3k]

@łukasz-szmigiel said in Software update 2.18.18 Sept 28 2021:

@shrek3k did you check if you have standby light permanently on?

Thanks! Obviously reactivated during the update and I did not notice it … this problem is solved.

[Durri]

Hi, should I upgrade to 2.18.20 or will there be another replacement for this version? I read that some update does a watch reset.

[MiniForklift]

@durri I did the initial update with no real issues (apart from an additional screen appearing in one of my custom workouts which I was able to remove through the SA). Then I got the notification that there was a second update for bug fixes; when I synced my S9B to my laptop I got a big red alert telling me that my watch would be reset and all data would be erased. Luckily I got the option to accept rather than the update just automatically starting else I would have been pretty annoyed to lose everything

I unplugged the watch, closed SuuntoLink and then restarted it before plugging the watch back in. This time the update went fine and I didn’t get an “all data will be erased” message

[Dimitrios Kanellopoulos]

@miniforklift perhaps too late but could you send logs. ?

The same applies for other people that had the same.