Battery Service for my Ambit Vertical
-
@olli2709 last time I chat with them before sending my out of guarantee watch, they suggested me to send my watch (battery replacement) to a local official support due to high cost of sending it to Finland. Which sounds completely reasonable.
BR
-
Everyone mentions a repair?! I ordered a battery change, nothing more.
I trained with the watch until the last day, everything worked. Now I have to buy a refurbished watch, a 5 year old model for 150€ ?? Is that more economical than replacing a battery? Even if the barometer is defective or the GPS no longer works, may be I might only want to use the watch as a watch !!
I would at least like to be able to decide for myself whether and how I use the watch. They are welcome to point out to me that something may be defective, but I decide what is worth repairing to me. Don’t any of you have an old item that you’re hanging on that you don’t necessarily trade economically to get it?
I have sent two emails to customer service asking for the battery to be replaced, both of which have received no response. I have attached a message with the watch + chocolate saying please do not exchange the watch, all ignored.
Welcome China !! -
@olli2709 Isn’t replacing a degraded battery for a new one called a repair?
-
@margusl You are right, it was my mistake i have not read this, before i sent the watch
-
@surfboomerang I would bet Suunto will never change the battery unless it’s under warranty. I think it’s easier and also more lucrative to sell a watch as refurbish and refurbish the old watch.
-
@olli2709 said in Battery Service for my Ambit Vertical:
Welcome China !!
what does this have to do with China?
-
@olli2709 Why wouldn’t Suunto repair it out of warranty if the customer agrees to pay for the repair and shipping?
-
@surfboomerang that is what i mean. I was prepared to pay 70-80€ for it. The battery costs about 5-10€ on ebay and you can see it in the YouTube video. It can be done, but I wasn’t sure about it and I wanted to have it done professionally.
-
@olli2709
I think we’re going in circles here until you know why Suunto assessed your watch for not being worth a repair / battery replacement -
@olli2709 said in Battery Service for my Ambit Vertical:
Now I pay 41€ to get my watch back without a new battery??
I’m sorry but I bet you did not read their terms of service before sending the watch.
I suggest you to accept their offer for the new watch or DIY