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    [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

    Scheduled Pinned Locked Moved Suunto 9 Peak
    88 Posts 32 Posters 6.4k Views 32 Watching
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    • JoaquinJ Offline
      Joaquin Moderator @surfboomerang
      last edited by

      No more logs needed, thanks everyone!

      @Suunto Community Manager and Technical

      ? 1 Reply Last reply Reply Quote 2
      • D Offline
        dominick
        last edited by

        Same issue with me. I reported the bug via chat and the tech department is apparently working on it.

        1 Reply Last reply Reply Quote 0
        • wmichiW Offline
          wmichi
          last edited by wmichi

          So now the new FW update reappeared in SA (iOS). The update seems to be already downloaded to the device, and I should start the update on my watch. Unfortunately this is not possible. “Watch is up to date” is displayed on the watch. I restarted my phone (iPhone Mini 12) and the watch, but that didn’t help.

          Patrick LöfflerP isaziI J 3 Replies Last reply Reply Quote 2
          • Patrick LöfflerP Offline
            Patrick Löffler Silver Members @wmichi
            last edited by

            @wmichi Exact same behavior for me.

            Apple Watch Ultra (currently on my wrist)
            Thinking about going back to Suunto 9 Peak

            1 Reply Last reply Reply Quote 0
            • isaziI Online
              isazi Moderator @wmichi
              last edited by

              @wmichi @Patrick-Löffler I can help you both in PM.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              D 1 Reply Last reply Reply Quote 0
              • J Offline
                Jugger @wmichi
                last edited by

                @wmichi I have same problem. I could also need some help.

                Suunto Vertical Titanium Forest

                1 Reply Last reply Reply Quote 2
                • D Online
                  dulko79 @isazi
                  last edited by

                  @isazi hey I have the same situation. Fw notification in SA but watch does not see it.

                  App: beta
                  Phone: Iphone
                  iOS

                  1 Reply Last reply Reply Quote 2
                  • isaziI Online
                    isazi Moderator
                    last edited by

                    @Jugger @dulko79 send me a PM and I will try to help

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 0
                    • isaziI Online
                      isazi Moderator
                      last edited by

                      BTW if the app says that the update is loaded, could also be that it will be installed automatically tonight around 4.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      1 Reply Last reply Reply Quote 0
                      • ? Offline
                        A Former User @Joaquin
                        last edited by

                        @Joaquin Could we get any information, what was the problem with S9P tonight? (rollback, phone disconnection) Doesn’t have anything to do with faulty watch, etc. and will be corrected with new SW Update? Thanks.

                        1 Reply Last reply Reply Quote 1
                        • BulkanB Offline
                          Bulkan Moderator
                          last edited by

                          It is solved.

                          No worries. It was about how handled the deliver of the update. More or less is all I can say.

                          Watches are fine.

                          Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                          D 1 Reply Last reply Reply Quote 3
                          • RyanYenR Offline
                            RyanYen
                            last edited by

                            @jugger said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

                            I got the same problem during night

                            I got the same problem during night.

                            1 Reply Last reply Reply Quote 1
                            • RyanYenR Offline
                              RyanYen
                              last edited by

                              I got the same problem during night, is there any solution? S9P users with IOS.

                              isaziI 1 Reply Last reply Reply Quote 0
                              • isaziI Online
                                isazi Moderator @RyanYen
                                last edited by

                                @ryanyen almost for sure tomorrow morning you will find that the watch installed the new update on its own.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                RyanYenR 1 Reply Last reply Reply Quote 0
                                • isaziI Online
                                  isazi Moderator
                                  last edited by

                                  For everyone with the issue, check that the app says that the firmware is sent to the watch, charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  surfboomerangS HankWangH D 3 Replies Last reply Reply Quote 5
                                  • RyanYenR Offline
                                    RyanYen @isazi
                                    last edited by

                                    @isazi Many thanks.

                                    1 Reply Last reply Reply Quote 0
                                    • surfboomerangS Offline
                                      surfboomerang @isazi
                                      last edited by

                                      @isazi said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

                                      charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

                                      It’s like magic 🙌 😂

                                      Suunto Vertical Titanium Solar
                                      OnePlus Nord 4

                                      HankWangH 1 Reply Last reply Reply Quote 1
                                      • HankWangH Offline
                                        HankWang @surfboomerang
                                        last edited by

                                        @surfboomerang said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

                                        @isazi said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

                                        charge the watch to 100% before going to bed, and tomorrow morning your watch will be updated.

                                        It’s like magic 🙌 😂

                                        Yeah, sounds like magic hahaha

                                        Suunto 9 Peak Pro Ti
                                        Suunto 9 Peak Granite Blue (Given to a friend)
                                        Suunto 9 Baro (My Dad has it now)
                                        iOS

                                        1 Reply Last reply Reply Quote 0
                                        • HankWangH Offline
                                          HankWang @isazi
                                          last edited by

                                          @isazi urrrr… It’s noon now and nothing happened…

                                          Suunto 9 Peak Pro Ti
                                          Suunto 9 Peak Granite Blue (Given to a friend)
                                          Suunto 9 Baro (My Dad has it now)
                                          iOS

                                          RyanYenR S 2 Replies Last reply Reply Quote 1
                                          • RyanYenR Offline
                                            RyanYen @HankWang
                                            last edited by

                                            @hankwang same here.

                                            1 Reply Last reply Reply Quote 0
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